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Help Desk Manager Jobs in Bothell, WA (NOW HIRING)

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Oversee PC Lifecycle Management, including inventory receiving and tracking. * Fulfill software ... We help clients get work done more efficiently and economically, without compromising quality.

Oracle

Support Team Leader

Seattle, WA · On-site

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

G2 Venture Partners

Service Desk lll

Bellevue, WA · On-site

If you want to do the most meaningful work of your career, help our customers and partners advance ... Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA). * Hands-on ...

New

Xerox

Order Desk Operator - Seattle, WA

Seattle, WA

Responsible for coordinating the resolution of image issues submitted through helpdesk system * Responsible for locating requested drawings and the associated distribution of those drawings to the ...

Xerox

Order Desk Operator - Seattle, WA

Seattle, WA · On-site

Responsible for coordinating the resolution of image issues submitted through helpdesk system * Responsible for locating requested drawings and the associated distribution of those drawings to the ...

McKinstry

Product Manager (ServiceNow)

Seattle, WA · On-site

We are seeking a Product Manager to own and evolve our ServiceNow platform . In this highly visible ... with IT Help Desk leadership, HR, Payroll, and other business unit stakeholders. • Define ...

McKinstry

Product Manager (ServiceNow)

Seattle, WA · Hybrid

... with IT Help Desk leadership, HR, Payroll, and other business unit stakeholders. Define ... Manage the full ServiceNow product lifecycle including modifications, upgrades, releases, and ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Bothell, WA

Help Desk Manager information

See Bothell, WA salary details

$42.6K

$95.2K

$141.5K

How much do help desk manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for help desk manager in Bothell, WA is $95,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,700.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Bothell, WA?

The most popular types of Help Desk jobs in Bothell, WA are:

What are popular job titles related to Help Desk Manager jobs in Bothell, WA?

For Help Desk Manager jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Bothell, WA look for?

The top searched job categories for Help Desk Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Help Desk Manager jobs?

Cities near Bothell, WA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Bothell, WA as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 69% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $95,238 per year, or $45.8 per hour.

Desk-side Support Representative

Kirkland, WA

Artech Information System LLC
Recruiting and Staffing Services • 10K+ employees
Learn more about Artech Information System LLCexternal

$20 - $25.50/hr

Full-time

Re-posted 28 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Desk-side Support Representative
Location: KIRKLAND, WA-91203
Duration: 1 Year(with possible extension)
Job Description:

Deskside & CTS,

Experience in Windows OS troubleshooting

Experience with retail

Must have a valid driving license

Great Customer service skills

Qualifications

share resume asap

Additional Information

Thanks

Shubham
Technical Recruiter
Artech Information Systems
Contact No: 973-295-4595
shubham.s(at)artechinfo.com


Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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