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Help Desk Manager Jobs in Bothell, WA (NOW HIRING)

Concept Plus, LLC

AFSC Onsite Support Desk Tech

Seattle, WA · On-site

$22.75 - $30.75/hr

They are seeking an Onsite Support Desk Tech to provide Tier 0 to Tier 1 support of customer ... manager(s) • Attend weekly virtual team meeting • Daily completion of timecard • Must be ...

New

Concept Plus, LLC

AFSC Onsite Support Desk Tech

Seattle, WA · On-site

$22.75 - $30.75/hr

They are seeking an Onsite Support Desk Tech to provide Tier 0 to Tier 1 support for customer ... manager(s) • Attend weekly virtual team meeting • Daily completion of timecard • Must be ...

New

Concept Plus

AFSC Onsite Support Desk Tech

Seattle, WA · On-site

$22.75 - $30.75/hr

About the role Concept Plus is seeking an Onsite Support Desk Tech to be a Tier 0 to Tier 1 support ... Maintain regular communication with manager(s) * Attend weekly virtual team meeting * Daily ...

New

AccorHotel

Front Office Manager

Seattle, WA · On-site

$80K - $85K/yr

As Front Office Manager, you will lead our Front Desk and Royal Service teams with purpose and ... and helpful way * Follow department policies, procedures and service standards * Arrive at ...

FAIRMONT

Front Office Manager

Seattle, WA

As Front Office Manager, you will lead our Front Desk and Royal Service teams with purpose and ... and helpful way * Follow department policies, procedures and service standards * Arrive at ...

AccorHotel

Front Office Manager

Seattle, WA

$80K - $85K/yr

As Front Office Manager, you will lead our Front Desk and Royal Service teams with purpose and ... and helpful way * Follow department policies, procedures and service standards * Arrive at ...

Robert Half

Microsoft 365 Engineer

Seattle, WA · On-site

$60 - $70/hr

This role will serve as a senior escalation point for the Help Desk team while supporting ongoing ... Maintain security, user management, permissions, and administration best practices across Microsoft ...

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Help Desk Manager information

See Bothell, WA salary details

$41.9K

$93.7K

$139.2K

How much do help desk manager jobs pay per year?

As of May 29, 2026, the average yearly pay for help desk manager in Bothell, WA is $93,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,800.00 and $111,800.00 per year, depending on experience, location, and employer.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Bothell, WA? The most popular types of Help Desk jobs in Bothell, WA are:
What are popular job titles related to Help Desk Manager jobs in Bothell, WA? For Help Desk Manager jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Bothell, WA look for? The top searched job categories for Help Desk Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Help Desk Manager jobs? Cities near Bothell, WA with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
IT Analyst/ Service Desk Analyst

IT Analyst/ Service Desk Analyst

Triplenet Technologies, Inc.

Everett, WA • On-site

$35/hr

Other

Posted 12 days ago

Job description

Seasoned IT Analyst / Service Desk Analyst with VERY strong customer service and communication (both verbal and written) skills. Must be detail-oriented and able to lead the development of, or follow established processes and procedures, to execute the following responsibilities:

Day-to-Day:

1. Participate as a major contributor and/or leader to several projects:

Lifecycle PC Imaging - including procedures review and/or creation of procedures, as well as implementation of documented procedure. Maintain / update all inventory records.

Assist or lead the surplus of end of life technology assets.

Lead in the replacement of end of life VoIP(cellular) devices.

2. Answer customer calls and triage tickets (create tickets, reset passwords, answer questions, first call resolution or appropriate escalation).

3. Monitor Service Desk and Network Operations Center Alerting Inboxes real-time (create tickets as

applicable).

4. Configure and deploy laptops and cell phones.

5. Complete daily activities (documented) for customer-impacting items (i.e., addressing hard disk space issues on virtual environment computers and shared computers).

Qualifications and experience desired:

Required: Ability to self-manage and lead efforts after minimal

instruction. Experience building out (imaging) and deploying

desktops end-to-end, experience working in a Service Desk

environment to address and resolve end user software and

hardware issues. Experience working with Windows 10,

Microsoft Office 365 and Windows networking in a complex,

fast-paced multi-user environment.

Must possess very strong customer service, communication

and writing skills. Must be responsible, organized and able to

self-direct under with minimal guidance. Must be proficient

with following written instructions (and completing check-lists,

updating electronic records, work order tickets, etc.).

Projects and functions to be performed:

Location: Everett

Duration: 2 to 3 Months

Pay: $35 per hour

ce issues on virtual environment computers and shared computers).
Triplenet Technologies logo

About Triplenet Technologies

Sourced by ZipRecruiter

TripleNet Technologies, has been helping selected clients since 1997. Client firms range from Fortune 100 companies to new ventures and privately held firms. Our staff has over 14 years experience in completing projects for IT, Sales, Customer Service, Technical Support, Marketing, Shipping, Accounting, and Software Engineering. We have significant experience in technology management and deployment of complex information technologies.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Seattle, WA, US

Year founded

1997

Social media

Facebook

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