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Help Desk Manager Jobs in Bothell, WA (NOW HIRING)

Armavel, LLC

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Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Seattle, WA · Remote

$25/hr

Manage security, users, roles, profiles, groups, queues, and other Salesforce setup options, as necessary. * Maintain the integrity of services integrated with our cloud environments, including ...

Posted today

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Oversee PC Lifecycle Management, including inventory receiving and tracking. * Fulfill software ... We help clients get work done more efficiently and economically, without compromising quality.

Symetra

Manager, Internal Sales

Bellevue, WA · On-site

$70K/yr

About the role The Internal Sales Desk Manager will lead, develop, and be a resource for Internal ... Join our team and help us create a world where more people have access to financial freedom. For ...

Oracle

Support Team Leader

Seattle, WA · On-site

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

Support Team Leader

Seattle, WA

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

Support Team Leader

Seattle, WA · On-site

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Trupanion

IT Service Desk Tech II

Seattle, WA · On-site

$33.65 - $35.33/hr

BitLocker, driver/hardware issues, and power/thermal management Qualifications * 4+ years of experience in help desk, desktop support, or IT support (internship or academic lab experience considered)

Trupanion

IT Service Desk Tech II

Seattle, WA · On-site

$33.65 - $35.33/hr

BitLocker, driver/hardware issues, and power/thermal management Qualifications * 4+ years of experience in help desk, desktop support, or IT support (internship or academic lab experience considered)

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Bothell, WA

Help Desk Manager information

See Bothell, WA salary details

$41.9K

$93.7K

$139.2K

How much do help desk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for help desk manager in Bothell, WA is $93,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,800.00 and $111,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Bothell, WA?

The most popular types of Help Desk jobs in Bothell, WA are:

What are popular job titles related to Help Desk Manager jobs in Bothell, WA?

For Help Desk Manager jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Bothell, WA look for?

The top searched job categories for Help Desk Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Help Desk Manager jobs?

Cities near Bothell, WA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 29% Part Time, and 5% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $93,658 per year, or $45 per hour.

Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Armavel, LLC

Seattle, WA • Remote

$25/hr

Part-time

Posted 20 hours ago

Posted today

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Job description

Armavel is seeking a Salesforce Administrators to support a high-profile software development project in support of a large federal agency. This Salesforce Administrator will have responsibilities that include managing security, troubleshooting, and end-user support. This position will offer direct exposure to a key federal program, with a focus on ensuring customer success with scalable solutions, processes, and applications. We always work Eastern Time hours.

Weekly Hours: 24 hours per week

SHIFT:
Eastern Time Schedule

  • Thursday 4am-8am ET
  • Saturday 12am-4am ET
  • Saturday 8pm to Sunday 4am ET

Key Responsibilities:

  • Support the daily cross-functional operational readiness of the federal agency’s shared Salesforce platform.
  • Manage security, users, roles, profiles, groups, queues, and other Salesforce setup options, as necessary.
  • Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations.
  • Closing out tier 1 cases which includes user creations, dashboard/report clean up and end user support issues.
  • Evaluate new Salesforce releases and applications, participate in plans for their implementation and remain current with Salesforce administration best practices.
  • Monitor performance and scalability and refactor existing sub-optimal features.
  • Create reports in Salesforce to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data. Provide meaningful and actionable intelligence to our business groups.
  • Train/support end users with the use of the Salesforce application, and act as an escalation point for internal Salesforce issues.

Requirements:

  • Certified Salesforce Administrator is required.
  • Bachelor’s Degree
  • 5+ years of Help desk or other experience working in a customer service capacity is helpful but not required.
  • Experience with the Salesforce business workflow (different entities like opportunity, leads, account, assets, etc.) is helpful but not required.
  • Must be a US Citizen, with the ability to obtain a US Security Clearance

What Makes You Great:

  • Willingness to work hard, learn new things, and take on a challenge
  • Adaptability, humility, and a willingness to take ownership
  • Strong customer service centered and the ability to collaborate within a cross-functional team.
  • Ability to research and resolve problems efficiently and accurately.
  • Excellent communications and presentation skills.
  • Ability to interact professionally and productively with senior government officials.
  • Strong attention to detail, organizational and time management skills.
  • Self-starter and proactive

Why this position is rewarding:

  • Fully remote workforce – work from anywhere in the US!
  • You’ll get lots of work done, and work with a team that likes to hustle.
  • You get to play a big part in important technologies being brought to an entirely new audience and get to work with some cool technology companies.
  • Your work will benefit veterans.

Company Description

Armavel is a fast-growing IT consulting firm that has built a culture founded on a values-first philosophy. We are passionate about delivering results that are timely and world class via an environment that has all the ingredients for our people to thrive. With this in mind, we seek out candidates that demonstrate the following characteristics: honesty, humility, hustle, empathy, resilience, and positivity. These attributes are vital to our company’s growth and are our first priority in our hiring decisions.