The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
Service Desk Supervisor
Issaquah, WA · On-site
Your role focuses on managing day-to-day Service Desk operations, overseeing team member performance and deliverables, and enabling continuous improvement for the business. As a steward of the ...
Service Desk Supervisor
Issaquah, WA · On-site
Your role focuses on managing day-to-day Service Desk operations, overseeing team member performance and deliverables, and enabling continuous improvement for the business. As a steward of the ...
Service Desk
Monroe, WA · On-site
$17.17 - $17.25/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Monroe, WA · On-site
$17.17 - $17.25/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bothell, WA · On-site
$19/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bothell, WA · On-site
$19/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$20.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$20.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Lake Stevens, WA · On-site
$17.25/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Lake Stevens, WA · On-site
$17.25/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Mill Creek, WA · On-site
$20.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Mill Creek, WA · On-site
$20.30/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bremerton, WA · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bremerton, WA · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Seattle, WA · On-site
$21.50 - $22/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Seattle, WA · On-site
$21.50 - $22/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$19/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$19/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Mill Creek, WA · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Mill Creek, WA · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Monroe, WA · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Monroe, WA · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Seattle, WA · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Seattle, WA · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$17.25/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$17.25/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bremerton, WA · On-site
$17.75/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bremerton, WA · On-site
$17.75/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Everett, WA · On-site
$21/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Everett, WA · On-site
$21/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Seattle, WA · On-site
$21.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Seattle, WA · On-site
$21.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Lake Stevens, WA · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Lake Stevens, WA · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bothell, WA · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Bothell, WA · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk Manager information
See Bothell, WA salary details
$40.8K - $53K
6% of jobs
$53K - $65.3K
6% of jobs
$65.3K - $77.5K
9% of jobs
$79.9K is the 25th percentile. Wages below this are outliers.
$77.5K - $89.8K
19% of jobs
The median wage is $97.7K / yr.
$89.8K - $102K
15% of jobs
$102K - $114.3K
12% of jobs
$121.3K is the 75th percentile. Wages above this are outliers.
$114.3K - $126.5K
14% of jobs
$126.5K - $138.8K
5% of jobs
$138.8K - $151K
5% of jobs
$151K - $163.3K
5% of jobs
$163.3K - $175.5K
3% of jobs
$40.8K
$105.7K
$175.5K
How much do service desk manager jobs pay per year?
As of Jun 27, 2026, the average yearly pay for service desk manager in Bothell, WA is $105,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,400.00 and $125,800.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?
To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.
What is the difference between Service Desk Manager vs Help Desk Supervisor?
| Aspect | Service Desk Manager | Help Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees entire service desk operations, manages teams, develops policies, and ensures service quality. | Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency. |
| Required Credentials | Typically requires ITIL certification, relevant IT experience, and leadership skills. | Often requires help desk experience, customer service skills, and basic IT certifications. |
| Work Environment | Leads a team in a corporate IT setting, focusing on strategic improvements. | Manages daily help desk activities, often in a support center environment. |
The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.
What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?
Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.
What is a Service Desk Manager?
A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What job categories do people searching Service Desk Manager jobs in Bothell, WA look for? The top searched job categories for Service Desk Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Service Desk Manager jobs? Cities near Bothell, WA with the most Service Desk Manager job openings:
Oracle rating
8.7
Based on 134 frontline employees who took The Breakroom Quiz
40th of 192 rated software companies
Job description
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing the team's workload, setting priorities, and ensuring that service levels are met.
Responsibilities
The Support Desk Manager plays a critical role in delivering a flawless customer experience by monitoring the duties of the service desk team members and securing prompt attendence to client inquires.
Responsibilities:
- Manage the team's workload and ensure timely delivery of service
- Monitor service desk team members' duties to ensure prompt attendance to client inquiries
- Address training needs and develop training plans for team members
- Conduct team meetings to review performance, discuss issues and provide guidance
- Manage customer escalations and ensure they're handled professionally
- Keep service desk procedures documented and up-to-date
Qualifications
Key qualifications required to succeed as the team leader of a service desk:
- Showcase good interpersonal skills for customer relations
- Ability to work under pressure
- Must have good leadership skills
- Must be knowledgeable about service desk system and IT tools
- Must have good judgment in handling serious customer problems.
If you meet these requirements and are interested in this exciting opportunity, please submit your application with your resume and cover letter.
About Oracle
Sourced by ZipRecruiter
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Redwood City, CA, US
Year founded
1977