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Service Desk Manager Jobs in Bothell, WA (NOW HIRING)

Encore Vet Group

Service Desk Technician

Keyport, WA · On-site

Maintain accurate records of tickets, service requests, resolutions, documentation updates, and ... Familiarity with SQL Server Management Studio (SSMS) * Familiarity with Relational Database ...

AMERICAN SYSTEMS

Service Desk Technician

Keyport, WA

$68.33K/yr

Maintain accurate records of tickets, service requests, resolutions, documentation updates, and ... Familiarity with SQL Server Management Studio (SSMS) * Familiarity with Relational Database ...

AMERICAN SYSTEMS

Service Desk Technician

Keyport, WA · On-site

$68.33K/yr

Maintain accurate records of tickets, service requests, resolutions, documentation updates, and ... Familiarity with SQL Server Management Studio (SSMS) * Familiarity with Relational Database ...

BlinkRx

IT Support Manager (Service Desk)

Seattle, WA · On-site

They are seeking an IT Support Manager to lead their Service Desk team, ensuring seamless IT support for employees and improving operational efficiency across the organization. Responsibilities : • ...

BlinkRx

IT Support Manager (Service Desk)

Kirkland, WA · On-site

They are seeking an IT Support Manager to lead the Service Desk team, ensuring high-quality IT support and a seamless employee experience across the organization. Responsibilities : • Own day-to ...

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Handle IT related incidents through a ticket que management system driving tickets to resolution with urgency, efficiency and accuracy. * Handle walk up customers to the IT Service Desk location at ...

Snoqualmie Casino

Front Desk Supervisor

Snoqualmie, WA · On-site

$70.76K - $77.84K/yr

You will support the Front Desk Manager in all aspects of desk operations including overnight ... Deliver exceptional service by handling check-ins/check-outs, addressing inquiries, making ...

Snoqualmie Casino

Front Desk Supervisor

Snoqualmie, WA · On-site

$101.90K/yr

You will support the Front Desk Manager in all aspects of desk operations including overnight ... Deliver exceptional service by handling check-ins/check-outs, addressing inquiries, making ...

Fred Hutch

IT Service Desk Supervisor

Seattle, WA · On-site

$93.16K - $139.71K/yr

Manage workload distribution, ticket assignments, and staff scheduling. * Ensure compliance with service-level agreements (SLAs) and performance metrics. * Monitor help desk systems and workflows to ...

Seitel Systems

Service Desk Technician

Seattle, WA · On-site

Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ... Excellent time management and multitasking skills * Attention to detail and quality of work

Seitel Systems LLC

Service Desk Technician

Seattle, WA · Hybrid

Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ... Excellent time management and multitasking skills * Attention to detail and quality of work

Seitel Systems LLC

Service Desk Technician

Seattle, WA · On-site

$29 - $32/hr

Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ... Excellent time management and multitasking skills * Attention to detail and quality of work

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Service Desk Manager information

See Bothell, WA salary details

$40.8K

$105.7K

$175.5K

How much do service desk manager jobs pay per year?

As of May 29, 2026, the average yearly pay for service desk manager in Bothell, WA is $105,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,400.00 and $125,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What job categories do people searching Service Desk Manager jobs in Bothell, WA look for? The top searched job categories for Service Desk Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Service Desk Manager jobs? Cities near Bothell, WA with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Bothell, WA as of May 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 83% In-person, 7% Hybrid, and 10% Remote job distribution, with an average salary of $105,661 per year, or $50.8 per hour.
Service Desk Technician

Service Desk Technician

Encore Vet Group

Keyport, WA • On-site

Full-time

Posted 19 days ago

Job description

Overview
  • AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
  • Provide front-line technical support by documenting, tracking, and resolving customer issues, including CAC card registration, command transfers, PIN and password resets, and user account reactivations, following established help desk procedures.
  • Revise and write standardized materials such as reports, manuals, briefs, proposals, instruction books, catalogs, and related technical/administrative publications focused on work methods, procedures, and system usage.
  • Use available technical resources (manuals, catalogs, operating procedures, diagrams, and knowledge base articles) to troubleshoot issues, explain solutions, and guide users through account, access, and system processes.
  • Maintain accurate records of tickets, service requests, resolutions, documentation updates, and revisions; prepare and submit a comprehensive monthly report summarizing help desk activities and trends.
  • Collaborate with supervisors and senior staff to clarify technical information, refine procedures, and improve user-facing documentation and support materials (FAQs, how-to guides, internal process documents).
  • Answering Help Desk calls, assist customers in troubleshooting issues in software applications, document support requests in automated tracking systems and defect tracking systems
  • Communicate and meet with government personnel

What's in it for you:
  • High School diploma
  • Active Secret Clearance
  • U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance
  • Proficient in MS Teams
  • Familiarity with Jira
  • Familiarity with Citrix/Remote Desktop protocol applications
  • Familiarity with SQL Server Management Studio (SSMS)
  • Familiarity with Relational Database management systems (RDBMS) and basic SQL queries

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