The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
Manager, IT Service Desk
Seattle, WA · On-site
$110.57 - $165.86/hr
As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership to a team of technology professionals responsible for providing global end user technology support ...
New
Manager, IT Service Desk
Seattle, WA · On-site
$110.57 - $165.86/hr
As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership to a team of technology professionals responsible for providing global end user technology support ...
New
Manager, IT Service Desk
Seattle, WA · On-site
As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership to a team of technology professionals responsible for providing global end user technology support ...
Manager, IT Service Desk
Seattle, WA · On-site
As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership to a team of technology professionals responsible for providing global end user technology support ...
Service Desk
Port Orchard, WA · On-site
$17.25/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Port Orchard, WA · On-site
$17.25/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Port Orchard, WA · On-site
$17.75/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Port Orchard, WA · On-site
$17.75/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Seattle, WA · On-site
$21.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Seattle, WA · On-site
$21.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk Team Leader
Seattle, WA · On-site
They are be responsible for managing the team's workload, setting priorities, and ensuring that service levels are met. Responsibilities The Service Desk Team Leader plays a critical role in ...
Service Desk Team Leader
Seattle, WA · On-site
They are be responsible for managing the team's workload, setting priorities, and ensuring that service levels are met. Responsibilities The Service Desk Team Leader plays a critical role in ...
Service Desk
Seattle, WA · On-site
$21.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
Seattle, WA · On-site
$21.50/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$17.25/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Service Desk
$17.25/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...
Story Desk Manager
Seattle, WA · On-site
$100K - $120K/yr
... services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than ... As part of the newsroom leadership team, the Story Desk Manager will oversee breaking news ...
Story Desk Manager
Seattle, WA · On-site
$100K - $120K/yr
... services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than ... As part of the newsroom leadership team, the Story Desk Manager will oversee breaking news ...
Service Desk Agent
$25 - $29/hr
This Service Desk Agent will serve as a dependable first point of contact, helping maintain a ... Manage incoming requests through Zendesk and other ticketing or call-tracking platforms ...
Quick apply
Service Desk Agent
$25 - $29/hr
This Service Desk Agent will serve as a dependable first point of contact, helping maintain a ... Manage incoming requests through Zendesk and other ticketing or call-tracking platforms ...
ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT ... HRSM Help Desk Manager Candidates shall work to support requirements for Program Support and The ...
ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT ... HRSM Help Desk Manager Candidates shall work to support requirements for Program Support and The ...
Overnight Front Desk Manager
Seattle, WA · On-site
$19.25 - $25/hr
JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ...
Overnight Front Desk Manager
Seattle, WA · On-site
$19.25 - $25/hr
JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ...
Service Desk Analyst
Kirkland, WA · On-site
$23.25 - $31.75/hr
... IT Manager - Network & Operations accordingly; delegates work and manages efficiency of service ... Desk function, ensuring that user requests are effectively resolved either directly or by ...
Service Desk Analyst
Kirkland, WA · On-site
$23.25 - $31.75/hr
... IT Manager - Network & Operations accordingly; delegates work and manages efficiency of service ... Desk function, ensuring that user requests are effectively resolved either directly or by ...
Overnight Front Desk Manager
Seattle, WA · On-site
$29.33 - $37.50/hr
JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ...
Overnight Front Desk Manager
Seattle, WA · On-site
$29.33 - $37.50/hr
JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ...
Front Desk Supervisor - Marriott Tacoma
Tacoma, WA · On-site
$23/hr
The Front Desk Supervisor supports the Front Desk Manager in overseeing daily front desk operations ... Strong working knowledge of property management systems. * Professional appearance and service ...
Front Desk Supervisor - Marriott Tacoma
Tacoma, WA · On-site
$23/hr
The Front Desk Supervisor supports the Front Desk Manager in overseeing daily front desk operations ... Strong working knowledge of property management systems. * Professional appearance and service ...
Service Desk Analyst
Bellevue, WA · On-site
$55K - $62K/yr
Maintain accurate inventory of computer hardware and software assets related to the service desk ... Manage vendor repair and returns of defective equipment as necessary. * Learn eDiscovery ...
New
Quick apply
Service Desk Analyst
Bellevue, WA · On-site
$55K - $62K/yr
Maintain accurate inventory of computer hardware and software assets related to the service desk ... Manage vendor repair and returns of defective equipment as necessary. * Learn eDiscovery ...
New
Service Desk Technician
Seattle, WA · Hybrid
$29 - $32/hr
Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ... Excellent time management and multitasking skills * Attention to detail and quality of work
Service Desk Technician
Seattle, WA · Hybrid
$29 - $32/hr
Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ... Excellent time management and multitasking skills * Attention to detail and quality of work
Service Desk Technician
Seattle, WA · On-site
$29 - $32/hr
Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ... Excellent time management and multitasking skills * Attention to detail and quality of work
Service Desk Technician
Seattle, WA · On-site
$29 - $32/hr
Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ... Excellent time management and multitasking skills * Attention to detail and quality of work
Service Desk Technician
Seattle, WA · On-site
$29 - $32/hr
Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ... Excellent time management and multitasking skills * Attention to detail and quality of work
Quick apply
Service Desk Technician
Seattle, WA · On-site
$29 - $32/hr
Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ... Excellent time management and multitasking skills * Attention to detail and quality of work
Service Desk Manager information
See Kent, WA salary details
$41.2K - $53.6K
6% of jobs
$53.6K - $65.9K
6% of jobs
$65.9K - $78.3K
9% of jobs
$80.7K is the 25th percentile. Wages below this are outliers.
$78.3K - $90.7K
19% of jobs
The median wage is $98.6K / yr.
$90.7K - $103K
15% of jobs
$103K - $115.4K
12% of jobs
$122.5K is the 75th percentile. Wages above this are outliers.
$115.4K - $127.8K
14% of jobs
$127.8K - $140.1K
5% of jobs
$140.1K - $152.5K
5% of jobs
$152.5K - $164.9K
5% of jobs
$164.9K - $177.2K
3% of jobs
$41.2K
$106.7K
$177.2K
How much do service desk manager jobs pay per year?
As of Sep 3, 2026, the average yearly pay for service desk manager in Kent, WA is $106,701.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,200.00 and $127,000.00 per year, depending on experience, location, and employer.
What is a service desk manager?
A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the key skills and qualifications needed to thrive as a service desk manager?
To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.
What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?
Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.
What is the difference between Service Desk Manager vs Help Desk Supervisor?
| Aspect | Service Desk Manager | Help Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees entire service desk operations, manages teams, develops policies, and ensures service quality. | Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency. |
| Required Credentials | Typically requires ITIL certification, relevant IT experience, and leadership skills. | Often requires help desk experience, customer service skills, and basic IT certifications. |
| Work Environment | Leads a team in a corporate IT setting, focusing on strategic improvements. | Manages daily help desk activities, often in a support center environment. |
The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.
How much do service desk managers make in the US?
Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.
What are popular job titles related to Service Desk Manager jobs in Kent, WA?
For Service Desk Manager jobs in Kent, WA, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Kent, WA look for?
The top searched job categories for Service Desk Manager jobs in Kent, WA are:
What cities near Kent, WA are hiring for Service Desk Manager jobs?
Cities near Kent, WA with the most Service Desk Manager job openings:
Oracle rating
8.7
Based on 152 frontline employees who took The Breakroom Quiz
57th of 247 rated software companies
Job description
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing the team's workload, setting priorities, and ensuring that service levels are met.
Responsibilities
The Support Desk Manager plays a critical role in delivering a flawless customer experience by monitoring the duties of the service desk team members and securing prompt attendence to client inquires.
Responsibilities:
- Manage the team's workload and ensure timely delivery of service
- Monitor service desk team members' duties to ensure prompt attendance to client inquiries
- Address training needs and develop training plans for team members
- Conduct team meetings to review performance, discuss issues and provide guidance
- Manage customer escalations and ensure they're handled professionally
- Keep service desk procedures documented and up-to-date
Qualifications
Key qualifications required to succeed as the team leader of a service desk:
- Showcase good interpersonal skills for customer relations
- Ability to work under pressure
- Must have good leadership skills
- Must be knowledgeable about service desk system and IT tools
- Must have good judgment in handling serious customer problems.
If you meet these requirements and are interested in this exciting opportunity, please submit your application with your resume and cover letter.
About Oracle
Sourced by ZipRecruiter
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Redwood City, CA, US
Year founded
1977