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Help Desk Manager Jobs in Arizona (NOW HIRING)

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Document all reported issues, troubleshooting steps and resolutions in the incident management ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Document all reported issues, troubleshooting steps and resolutions in the incident management ...

Swift Transportation

Help Desk Technician 2

Phoenix, AZ · On-site

$19.75 - $26.75/hr

Answer data center incoming calls and facilitate resolution of Help Desk tickets by providing necessary communication to and through collaboration with appropriate department personnel. * Responsible ...

Marriott

Front Desk Manager

Scottsdale, AZ · On-site

$56K - $70K/yr

CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day ... As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always ...

Marriott

Front Desk Manager

Scottsdale, AZ · On-site

$17 - $22/hr

Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...

Trapp Technology

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

Company Description Trapp Technology is a managed services provider delivering cloud, IT, and ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...

Marriott International

Front Desk Manager

Scottsdale, AZ · On-site

$56K - $70K/yr

CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day ... As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always ...

Marriott International

Front Desk Manager

Scottsdale, AZ · On-site

$61K - $78K/yr

CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day ... helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an ...

Marriott

Front Desk Manager

Scottsdale, AZ

$17.25 - $22.25/hr

Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

Company Description Trapp Technology is a managed services provider delivering cloud, IT, and ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...

Agile Defense

$19.50 - $26.75/hr

Cyber Center Help Desk Support Analyst Location: Fort Huachuca, AZ Clearance Level: Secret, Must ... Handling calls efficiently while managing other tasks * Service Now or AESMP experience. Working ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · On-site

Our managed services engagements allow our employees to have access to a variety of technologies ... k Analyst is a pivotal support position within our Managed Services organization. Our Service Desk ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Arizona

Help Desk Manager information

See Arizona salary details

$34.9K

$78.1K

$116K

How much do help desk manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for help desk manager in Arizona is $78,075.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $93,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

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What job categories do people searching Help Desk Manager jobs in Arizona look for?

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Cities in Arizona with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $78,075 per year, or $37.5 per hour.

Help Desk - Tier 1

IntraEdge

Scottsdale, AZ • Hybrid

$20.50 - $27.50/hr

Full-time

Re-posted 8 days ago

Job description

Responsibilities:


  • Facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
  • Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
  • Document all reported issues, troubleshooting steps and resolutions in the incident management system.
  • Provide feedback, additions and updates to the knowledge base where applicable.
  • Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.
  • Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures.
  • Properly evaluate, troubleshoot, escalate, and document issues.
  • Complete work in a timely and accurate manner while providing exceptional customer service.
  • Stay current on the latest technologies, trends and strategies in use by Discount Tire
  • Other duties as assigned.

Qualifications:

HYBRID ROLE - must be in Phoenix area. Onsite 2-3 times a week.


  • This position requires one year of customer service experience is required. Software/hardware support experience is preferred.
  • Knowledge of PC hardware, computer operating systems and software is required.
  • Previous experience with Automated Call Distribution preferred.
  • SAP troubleshooting experience is beneficial.
  • Demonstrates ability to communicate across all levels of the organization; ability to clearly articulate technical ideas to a non-technical audience both verbally and in writing is required. Must be able to type quickly and accurately.
  • Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.
  • The ability to work both independently and within a team is necessary.
  • The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.
  • Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
  • In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
  • Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

Educational Requirements:

  • This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.
  • ITIL knowledge preferred
IntraEdge logo

About IntraEdge

Sourced by ZipRecruiter

At heart, we are a technology, products and services organization In our soul, it’s the people who make us what we are — the professionals we train and connect to next-level opportunities and the experts who create innovative solutions and value for our national and international partners. It’s true that innovative technology can provide a major boost to your business, but you also need the right talent pushing it forward. This critical combination is what we offer all of our partners: cutting edge tech solutions and the expertise to bring it to life.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chandler, AZ, US

Year founded

2002

Social media

Instagram

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