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Help Desk Manager Jobs in Phoenix, AZ (NOW HIRING)

Expert Technology Services

Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

The Help Desk Analyst will provide technical support for AZ360 ERP and PageUp , assisting users via phone and email, troubleshooting issues, managing and escalating ServiceNow tickets, supporting ...

LESLIES POOLMART INC

Help Desk Specialist

Phoenix, AZ · Hybrid

Provide daily help desk support for stores and end users with a focus on providing outstanding customer service. Log help desk requests into tracking system as reported by end users, assign those ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

Manages the help desk ticket system. Promptly prioritizes and assigns tasks to self or other team members using the ticket system. * Investigates user problems and identifies their source; determines ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

Manages the help desk ticket system. Promptly prioritizes and assigns tasks to self or other team members using the ticket system. * Investigates user problems and identifies their source; determines ...

Headfarmer

Help Desk Technician

Phoenix, AZ · On-site

$20 - $30/hr

Help Desk Technician Are you passionate about technology and enjoy helping others solve technical ... Microsoft Intune or Endpoint Manager * Remote support tools * Hardware deployment and imaging

Kestra Holdings

Senior Help Desk Engineer

Tempe, AZ · On-site

We combine advanced business management technology with personalized consulting to provide ... As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide ...

Nuvodia

Help Desk Specialist II

Chandler, AZ · On-site

$19.53 - $31.37/hr

The Help Desk II must be able to work effectively and efficiently to identify and resolve multiple ... Previous experience working for a Managed IT Services (MSP) preferred * Computer Skills

vTech Solution

Help Desk Analyst Remote

Phoenix, AZ · Remote

$21 - $28.75/hr

Job Title: Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months ... Knowledge of ERP systems and specialized HR/Talent Management software like PageUp. * Data ...

Nuvodia

Help Desk Specialist II

Chandler, AZ · On-site

The Help Desk II must be able to work effectively and efficiently to identify and resolve multiple ... ConnectWise Manage or like professional services automation (PSA) tool * ConnectWise BrightGauge or ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources. PROJECT INFORMATION: Service Desk. PRINCIPAL ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ

$20.25 - $27.25/hr

This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources. PROJECT INFORMATION: Service Desk. PRINCIPAL ...

Leslie's

Help Desk Specialist (level 2)

Phoenix, AZ · On-site

The Help Desk Specialist provides day-to-day technical support to retail stores and end users, ensuring timely issue resolution and an exceptional customer experience. This role is responsible for ...

IDEALFORCE LLC

Help Desk Analyst (41949)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional ...

IDEALFORCE LLC

Help Desk Analyst (41949)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional ...

IDEALFORCE LLC

Help Desk Analyst (29703)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT TO HIRE position available immediately for Help Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below ...

IDEALFORCE LLC

Help Desk Analyst (29047)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE have a Contract position available immediately for a Help Desk Analyst to join our customer in Phoenix,AZ. This is an ONSITE position. Please find below additional ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Phoenix, AZ

Help Desk Manager information

See Phoenix, AZ salary details

$37.2K

$83.2K

$123.6K

How much do help desk manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for help desk manager in Phoenix, AZ is $83,187.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $99,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Phoenix, AZ?

The most popular types of Help Desk jobs in Phoenix, AZ are:

What are popular job titles related to Help Desk Manager jobs in Phoenix, AZ?

For Help Desk Manager jobs in Phoenix, AZ, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Help Desk Manager jobs?

Cities near Phoenix, AZ with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $83,187 per year, or $40 per hour.

Help Desk Analyst

Phoenix, AZ • On-site

Expert Technology Services
IT Services • 11 - 50 employees
Learn more about Expert Technology Servicesexternal

$20.25 - $27.75/hr

Contractor

Posted 22 days ago

Job description

Phoenix, AZ - Help Desk Analyst (AZDOA ERP Division) | 100% Remote

Local Phoenix, AZ candidates only. Resumes must include current location. Candidates must be local at the time of submission, available for an in-person interview within 1 week of posting close, and able to start within 2 weeks of an offer. HireRight background check and drug screening required.

The Help Desk Analyst will provide technical support for AZ360 ERP and PageUp, assisting users via phone and email, troubleshooting issues, managing and escalating ServiceNow tickets, supporting data integrity audits, running reports, documenting processes, monitoring service desk activity, and providing new user orientation and training.

Required Qualifications:

  • 1+ year of Help Desk or troubleshooting experience
  • Experience using ServiceNow ticket management system
  • Strong customer service and technical troubleshooting skills
  • Experience documenting processes and resolving technical issues
  • Ability to prioritize, escalate, and manage tickets effectively
  • Knowledge of ERP systems, HR/Talent Management applications, and data integrity standards preferred

Key Responsibilities:

  • Provide Tier 1 technical support for AZ360 and PageUp
  • Diagnose and resolve user issues or escalate as needed
  • Monitor and manage ServiceNow tickets
  • Support data integrity compliance audits and reporting
  • Document procedures and communicate resolutions
  • Train and orient new users while delivering excellent customer service