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Mac Help Desk Jobs in Phoenix, AZ (NOW HIRING)

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... MAC OS experience also a plus * Working knowledge of printer management * Experience working with ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... MAC OS experience also a plus * Working knowledge of printer management * Experience working with ...

Community Options

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... MAC OS experience also a plus * Working knowledge of printer management * Experience working with ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... MAC OS experience also a plus * Working knowledge of printer management * Experience working with ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

E-Solutions

Service Desk L1 Engineer

Fountain Hills, AZ · On-site

... help drive superior competitive differentiation, customer experiences, and business outcomes in a ... Mac OS Web Based and Installable applications Good understanding of computer systems mobile devices ...

krg technology inc

Helpdesk Support

Phoenix, AZ

$19.75 - $26.75/hr

Job Title : Helpdesk Support Location: Phoenix, AZ Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory management ...

krg technology inc

Helpdesk Support

Phoenix, AZ

$19.75 - $26.75/hr

Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory ...

JConnect Infotech

Desktop Engineer

Scottsdale, AZ · On-site

... and Mac hardware and software; skilled. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Good understanding of computer ...

JConnect Infotech

EUC/Desktop Engineer

Scottsdale, AZ · On-site

Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or ...

InterSources

Senior IT Support Specialist

Scottsdale, AZ · On-site

... and MAC operating systems, Server Operating Systems, VPN, Active Directory, Firewalls, Network ... Provide expert help desk tier 2/3 support (both remote and on-site) for all hardware, software, and ...

HCTec

IT Support Analyst II

Chandler, AZ · On-site

... to and resolve help desk requests in a timely manner. • Analyze and troubleshoot complex ... or Mac operating systems, Microsoft Office, Active Directory, and network technologies. • ...

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How much do mac help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for mac help desk in Phoenix, AZ is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

What are popular job titles related to Mac Help Desk jobs in Phoenix, AZ? For Mac Help Desk jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Mac Help Desk jobs in Phoenix, AZ look for? The top searched job categories for Mac Help Desk jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Mac Help Desk jobs? Cities near Phoenix, AZ with the most Mac Help Desk job openings:
Mac Help Desk jobs near you
Help Desk Analyst

Help Desk Analyst

Community Options, Inc.

Phoenix, AZ • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Community Options rating

6.2

Company rating: 6.2 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

103rd of 227 rated social care providers

Job description

Description
Position at Community Options, Inc.
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are now hiring a Full-Time Help Desk Analyst in Greater Phoenix, AZ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting Rate: $50,000
Responsibilities
  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software
  • Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
  • Additional tasks and responsibilities may be assigned

Minimum Requirements
  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser's, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • MAC OS experience also a plus
  • Working knowledge of printer management
  • Experience working with LAN administration
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base

Why Community Options?
  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays-Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities

Community Options is an Equal Opportunity Employer M/F/D/V

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