Help Desk Technician Tier 1 Support Jobs in Phoenix, AZ

This individual will provide Tier 1–2 support onsite and directly assist end users across the business—including executives—while maintaining a high level of professionalism and technical expertise. This is a 6-month contract-to-hire opportunity offering full-time, onsite work in a structured and fast-paced environment. Key Responsibilities Provide Tier 1–2 support for end users in a corporate financial services setting.

Manage approximately 40 tickets per week and 10 inbound support calls per week using Salesforce as the ticketing platform. Support and troubleshoot: Microsoft 365 applications Azure / Azure Active Directory Email configuration, mobile email, and Outlook issues Perform laptop reimaging, configuration, and deployment. Support networked printers, including configuration and troubleshooting.

Deliver in-person support with a professional, executive-ready presence. Document work thoroughly and follow established IT processes. Escalate advanced issues appropriately while maintaining ownership of user communication.

Required Skills & Experience 2+ years of Help Desk, Desktop Support, or IT Support experience. Proficiency with Microsoft 365, Azure/Azure AD, and common enterprise tools. Experience resolving Tier 1–2 technical issues independently.

Strong communication skills and the ability to support executive-level users. Experience working with ticketing systems. Highly self-driven and organized with strong follow-through.

Preferred / Bonus Skills Experience with any of the following: Intune (device management) Okta (identity/SSO) Adobe (Creative Cloud & Acrobat) Zoom and RingCentral (unified communications) Background in financial services or other regulated/professional environments. Soft Skills Professional presence with strong customer service skills. Calm, solutions-oriented approach—especially when working with executives.

Ability to work independently while contributing to a collaborative team environment. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations.

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers.

Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications.

You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here.

Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.