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Help Desk Technician Tier 1 Support Jobs in Phoenix, AZ

Circle

Help Desk Support I (58704)

Phoenix, AZ · On-site

$51.69K - $67.14K/yr

Tier 1 Help Desk & End-User Support (60%) · Serve as the first point of contact for all IT support requests; triage, document, and resolve Tier 1 issues in NinjaOne ticketing system according to ...

Circle

Help Desk Support I (58704)

Phoenix, AZ

$51.69K - $67.14K/yr

Tier 1 Help Desk & End-User Support (60%) Serve as the first point of contact for all IT support requests; triage, document, and resolve Tier 1 issues in NinjaOne ticketing system according to ...

ACUMEN LLC

Acumen IT Help Desk Tier 1 - AZ

Mesa, AZ

$21 - $23/hr

OVERVIEW AND ESSENTIAL JOB FUNCTIONS The Help Desk Tier 1 is responsible for end user support for hardware, software and network to achieve 24/7 secure reliable and efficient operations. This ...

ACUMEN LLC

Acumen IT Help Desk Tier 1 - AZ

Mesa, AZ · On-site

$21 - $23/hr

OVERVIEW AND ESSENTIAL JOB FUNCTIONS The Help Desk Tier 1 is responsible for end user support for hardware, software and network to achieve 24/7 secure reliable and efficient operations. This ...

Circle the City

Help Desk Support I (58704)

Phoenix, AZ · On-site

$51.69K - $67.14K/yr

Tier 1 Help Desk & End-User Support (60%) • Serve as the first point of contact for all IT support requests; triage, document, and resolve Tier 1 issues in NinjaOne ticketing system according to ...

vTech Solution

Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Associate's degree Three to five (3-5) years' experience at a help desk in tier 1 or tier 2 support Qualifications Receives calls, emails, and web inquiries for end users and other external Help ...

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Help Desk Technician Tier 1 Support information

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How much do help desk technician tier 1 support jobs pay per hour?

As of May 27, 2026, the average hourly pay for help desk technician tier 1 support in Phoenix, AZ is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Technician Tier 1 Support, and why are they important?

To thrive as a Help Desk Technician Tier 1 Support, you need a solid understanding of basic computer hardware, software troubleshooting, and customer service, often supported by a high school diploma or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving abilities set outstanding technicians apart in this role. These skills are vital for efficiently resolving user issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are the most common challenges faced by a Help Desk Technician Tier 1 Support, and how are they typically addressed?

Help Desk Technician Tier 1 Support professionals often encounter challenges such as handling a high volume of support tickets, dealing with frustrated users, and accurately identifying the root cause of technical issues with limited information. These challenges are typically addressed by following structured troubleshooting protocols, leveraging a team knowledge base, and escalating complex problems to higher-tier support when necessary. Regular training and open communication with team members also help technicians remain effective and adaptable in a fast-paced environment.

What are Help Desk Technician Tier 1 Support roles?

Help Desk Technician Tier 1 Support professionals are the first point of contact for users seeking technical assistance, typically via phone, email, or chat. They handle basic IT issues such as password resets, software installations, and troubleshooting hardware or connectivity problems. Their primary goal is to resolve common issues quickly and efficiently or escalate more complex problems to higher-level support teams. Tier 1 technicians also document user interactions and solutions to help improve future support processes.

What is the difference between Help Desk Technician Tier 1 Support vs Help Desk Technician?

AspectHelp Desk Technician Tier 1 SupportHelp Desk Technician
CertificationsCompTIA A+, HDI-CSR, Microsoft CertifiedCompTIA A+ often preferred, no strict requirement
Work EnvironmentEntry-level, front-line support, call centers, IT departmentsSimilar, often in IT support teams or service desks
ResponsibilitiesInitial troubleshooting, basic hardware/software issues, ticket loggingSimilar, may include more advanced troubleshooting depending on experience

The main difference is that Help Desk Technician Tier 1 Support typically refers to the entry-level support role focused on basic troubleshooting and ticket management, while Help Desk Technician can be a broader term that includes Tier 1 support or slightly more experienced roles. Both roles share similar environments and certifications, but Tier 1 is specifically the first point of contact for users.

What are popular job titles related to Help Desk Technician Tier 1 Support jobs in Phoenix, AZ? For Help Desk Technician Tier 1 Support jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Help Desk Technician Tier 1 Support jobs in Phoenix, AZ look for? The top searched job categories for Help Desk Technician Tier 1 Support jobs in Phoenix, AZ are:
Help Desk Technician Tier 1 Support jobs near you

Help Desk Technician

Washington Elementary School District No. 6

Phoenix, AZ • On-site

$19.75 - $26.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Pay Grade: Y (Non-Exempt Support Staff Salary Placement)
Department: Management Information Systems
Accountable To: Director of Management Information Systems
FLSA Status: Non-Exempt
Calendar: 261 days
Creation/Revision Date: July 10, 2019
Summary: Under direct supervision, this position is responsible for responding to client user's calls for assistance with software, hardware and network problems. Position responsibilities include answering the help line, diagnosing, analyzing and resolving software, hardware and network problems, documenting calls to include nature of problem and resolution. This position is required to sustain a stationary position for prolonged periods.
Essential Functions:
  • Answers the help desk phone and responds to caller issues related to software, hardware, integration, installation and network connectivity problems. Analyzes and resolves problems using a variety of diagnostic techniques.
  • Reads and interprets user and system or software documentation manuals for client users. Applies knowledge of software, hardware and network in responding to user's questions.
  • Provides information to client user's on the various functions and capabilities of software, hardware, peripheral equipment, integrated equipment and proper installation techniques.
  • Maintains detailed logs of calls received, nature of problem and resolution. Prepares narrative reports on project or problem status.
  • Prepares projections on inventory needs for software and hardware based on problems reported by client users.
  • Stays abreast of current trends in the industry.
  • Performs other duties as required.
Required Qualifications:
To be eligible for this position, an applicant must meet the following required qualifications. Verification of these required qualifications is necessary.
  • High School diploma or equivalent (G.E.D.) prior to being hired;
  • One year technicial training in technology troubleshooting;
  • Two years of help desk or related experience.
Preferred Qualifications:
It is preferred that applicant possesses the following preferred qualifications; however, the following qualifications are not required to be eligible for this position.
  • Associate's degree in Computer Science, Computer Information Systems, or related field.
Knowledge and Skills Required:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications for this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills required, but not limited to, for this position include:
  • Analyzing problems and reaching sound conclusions;
  • Applying a systems approach to analyzing problems;
  • Organizing and prioritizing work;
  • Communicating technical information to non-technical clients;
  • Preparing clear and concise narrative reports;
  • Establishing and maintaining effective interpersonal relationships with other staff, team members, clients and vendors for the purpose of exchanging information and resolving problems;
  • Knowing PC Windows based and Macintosh environments;
  • Understanding peripherals, input devices, scanners and other integrated equipment;
  • Understanding functions and capabilities of a variety of software applications;
  • Demonstrating proper installation techniques for hardware and software applications;
  • Troubleshooting techniques;
  • Engaging and encouraging interpersonal communication skills while interacting with supervisors, staff, students, etc. to exchange information.

Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Working Conditions:
The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually quiet.
Washington Elementary School District is an Equal Employment Opportunity Employer in compliance with Title VI of the Civil Rights Act of 1964, Civil Rights Act Title VII of 1972, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA) of 1990. Washington Elementary School District does not discriminate on the basis of race, color, religion, national origin, sex, disability or age in employment or in any of its educational programs or in the provisions of benefits and services to students.

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