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Help Desk Technician Tier 1 Support Jobs in Phoenix, AZ

Swift Transportation

Help Desk Technician 2

Phoenix, AZ · On-site

$21.99 - $30.79/hr

What you will do Provide second level technical and system support to all company personnel. Act as ... Answer data center incoming calls and facilitate resolution of Help Desk tickets by providing ...

Swift Transportation

Help Desk Technician 2

Phoenix, AZ · On-site

$21.99 - $30.79/hr

What you will do Provide second level technical and system support to all company personnel. Act as ... Answer data center incoming calls and facilitate resolution of Help Desk tickets by providing ...

Vyon Technology

Be Seen First

IT Support - Service Desk Manager

Phoenix, AZ · On-site

Lead, mentor, and manage a team of Tier 1/Tier 2 Help Desk Support Technicians and System Administrators * Oversee day-to-day Service Desk operations supporting multiple client environments * Ensure ...

Samprasoft

Help Desk Support (Aetna)

Scottsdale, AZ · On-site

$18.75 - $25.25/hr

Escalate issues that can't be solved at Tier I level support (i.e., hardware failure, etc.) and ... Possesses general understanding of the types of services Aetna provides. 1-2 years computer ...

Nexus IT, Inc

IT Service Desk Technician

Mesa, AZ · On-site

$50K - $58K/yr

Service Desk Tier 1 Team Lead (TL) Salary/Pay: $50K - $58K / Year - Commensurate with experience ... Under the leadership of CEO Earl Foote and supported by a $60 million capital commitment from ...

Nexus IT Inc

IT Service Desk Technician

Mesa, AZ · On-site

$50K - $58K/yr

Service Desk Tier 1 Team Lead (TL) Salary/Pay: $50K - $58K / Year - Commensurate with experience ... Under the leadership of CEO Earl Foote and supported by a $60 million capital commitment from ...

Sunrise Systems Inc

Service Desk Analyst_

Phoenix, AZ · On-site

$21 - $22.33/hr

This position is responsible for providing level-one support by responding to incoming calls from ... help desk support to all agency personnel through all means available. • Troubleshoot issues ...

Southwest Human Development

EHR Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Resolve Tier 1 issues independently and perform Tier 2 troubleshooting for workflow, configuration ... Support telehealth sessions and workflows, including audio/video issues, device and browser ...

Nexus IT

IT Service Desk Technician

Mesa, AZ · On-site

$50K - $58K/yr

Service Desk Tier 1 Team Lead (TL) Salary/Pay: $50K - $58K / Year - Commensurate with experience ... Under the leadership of CEO Earl Foote and supported by a $60 million capital commitment from ...

LHH US

Help Desk Representative

Chandler, AZ · On-site

$21 - $23/hr

The Helpdesk Technician provides first-level technical support to end users, ensuring timely and ... Service Desk and technical support Bilingual is a plus but not required If you are interested apply ...

LHH US

Help Desk Representative

Chandler, AZ

$21 - $23/hr

The Helpdesk Technician provides first-level technical support to end users, ensuring timely and ... Service Desk and technical support Bilingual is a plus but not required If you are interested apply ...

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Help Desk Technician Tier 1 Support information

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How much do help desk technician tier 1 support jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk technician tier 1 support in Phoenix, AZ is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Technician Tier 1 Support, and why are they important?

To thrive as a Help Desk Technician Tier 1 Support, you need a solid understanding of basic computer hardware, software troubleshooting, and customer service, often supported by a high school diploma or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving abilities set outstanding technicians apart in this role. These skills are vital for efficiently resolving user issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are the most common challenges faced by a Help Desk Technician Tier 1 Support, and how are they typically addressed?

Help Desk Technician Tier 1 Support professionals often encounter challenges such as handling a high volume of support tickets, dealing with frustrated users, and accurately identifying the root cause of technical issues with limited information. These challenges are typically addressed by following structured troubleshooting protocols, leveraging a team knowledge base, and escalating complex problems to higher-tier support when necessary. Regular training and open communication with team members also help technicians remain effective and adaptable in a fast-paced environment.

What are Help Desk Technician Tier 1 Support roles?

Help Desk Technician Tier 1 Support professionals are the first point of contact for users seeking technical assistance, typically via phone, email, or chat. They handle basic IT issues such as password resets, software installations, and troubleshooting hardware or connectivity problems. Their primary goal is to resolve common issues quickly and efficiently or escalate more complex problems to higher-level support teams. Tier 1 technicians also document user interactions and solutions to help improve future support processes.

What is the difference between Help Desk Technician Tier 1 Support vs Help Desk Technician?

AspectHelp Desk Technician Tier 1 SupportHelp Desk Technician
CertificationsCompTIA A+, HDI-CSR, Microsoft CertifiedCompTIA A+ often preferred, no strict requirement
Work EnvironmentEntry-level, front-line support, call centers, IT departmentsSimilar, often in IT support teams or service desks
ResponsibilitiesInitial troubleshooting, basic hardware/software issues, ticket loggingSimilar, may include more advanced troubleshooting depending on experience

The main difference is that Help Desk Technician Tier 1 Support typically refers to the entry-level support role focused on basic troubleshooting and ticket management, while Help Desk Technician can be a broader term that includes Tier 1 support or slightly more experienced roles. Both roles share similar environments and certifications, but Tier 1 is specifically the first point of contact for users.

What are popular job titles related to Help Desk Technician Tier 1 Support jobs in Phoenix, AZ? For Help Desk Technician Tier 1 Support jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Help Desk Technician Tier 1 Support jobs in Phoenix, AZ look for? The top searched job categories for Help Desk Technician Tier 1 Support jobs in Phoenix, AZ are:
Help Desk Technician Tier 1 Support jobs near you
Help Desk Technician 2

Help Desk Technician 2

Swift Transportation

Phoenix, AZ • On-site

$21.99 - $30.79/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Swift Transportation rating

7.0

Company rating: 7.0 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

198th of 335 rated logistics

Job description

Description
Position at Swift Transportation
Who We Are:
Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.
Job Responsibilities: What you will do
Provide second level technical and system support to all company personnel. Act as liaison between customer and IT department, perform queries requested by customers, provide direction, complex trouble-shooting and standard solutions to enable continued use of internal IT systems. Assist in the installation, maintenance, compatibility, integration and support of all personal computer hardware, software and networks within the company to meet the technology needs of the organization.
  • Lead and maintain all operational aspects of all computers, peripheral devices and communications equipment used in the company data center.
  • Monitor the performance and utilization of all system hardware, software and networks; ensure the proper utilization, performance and highest availability of resources including but not limited to: CPU cycles, disk space, response time and network connections.
  • Control and monitor job processing on multiple iSeries systems and escalate issues to the appropriate department personnel as necessary.
  • Maintain and install new releases of operating systems, systems utilities, system applications and hardware upgrades to all user equipment.
  • Responsible for creating and maintaining user profiles and menu options as well as system security.
  • Answer data center incoming calls and facilitate resolution of Help Desk tickets by providing necessary communication to and through collaboration with appropriate department personnel.
  • Responsible for following system backup schedule and maintaining media tracking, rotating and off-site storage.
  • Perform task leadership, tracking and control activities; provide weekly status reports of activities and time leadership to supervisor. Inform Director of all problems or potential problem situations in a timely manner.
  • Utilize and maintain system audit software while ensuring the company appropriately follows and adheres to the license agreements for all software that is in use.
  • Refine and update technical and business skills through work assignments, advanced technical and business training, attending professional and business industry conferences and actively participating in professional organizations.
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations; develop and maintain positive working relationships with all company departments.
  • Proactively work to assist others in achieving the organization's objectives.
Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=2852
Qualifications: What you need to bring
  • Two (2) years data center experience required.
  • Must be familiar with operational aspects of all CPUs, peripheral devices and communications equipment.
  • Must possess solid technical skills.
  • Must be able to research and resolve problems of a technical nature in situations where previous experience does not provide a solution.
  • Must possess strong communication skills.
  • Must be able to professionally interact with all employees.
  • Associates degree in Information Systems or related field or equivalent combination of education and/or experience required.

Pay Range: $21.99 - $30.79 Hourly
What we offer:
Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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