ZipRecruiter

Log In

1

Help Desk Manager Jobs in Gilbert, AZ (NOW HIRING)

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Expert Technology Services

Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

The Help Desk Analyst will provide technical support for AZ360 ERP and PageUp , assisting users via phone and email, troubleshooting issues, managing and escalating ServiceNow tickets, supporting ...

V.I.P. Mortgage Inc.

Condo Desk Manager

Scottsdale, AZ · Remote

The Condo Desk Manager analyzes condo project documentation (bylaws, financials, CC&Rs, budgets, insurance policies, and more) to assess eligibility for mortgage approval based on agency guidelines ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

Manages the help desk ticket system. Promptly prioritizes and assigns tasks to self or other team members using the ticket system. * Investigates user problems and identifies their source; determines ...

LESLIES POOLMART INC

Help Desk Specialist

Phoenix, AZ · Hybrid

Provide daily help desk support for stores and end users with a focus on providing outstanding customer service. Log help desk requests into tracking system as reported by end users, assign those ...

V.I.P. Mortgage Inc.

Condo Desk Manager

Scottsdale, AZ · On-site

The Condo Desk Manager analyzes condo project documentation (bylaws, financials, CC&Rs, budgets, insurance policies, and more) to assess eligibility for mortgage approval based on agency guidelines ...

Headfarmer

Help Desk Technician

Phoenix, AZ · On-site

$20 - $30/hr

Help Desk Technician Are you passionate about technology and enjoy helping others solve technical ... Microsoft Intune or Endpoint Manager * Remote support tools * Hardware deployment and imaging

VIP Mortgage Inc

Condo Desk Manager

Scottsdale, AZ · On-site

The Condo Desk Manager analyzes condo project documentation (bylaws, financials, CC&Rs, budgets, insurance policies, and more) to assess eligibility for mortgage approval based on agency guidelines ...

Kestra Holdings

Senior Help Desk Engineer

Tempe, AZ · On-site

We combine advanced business management technology with personalized consulting to provide ... As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide ...

Arizona Priority Care

Help Desk Technician

Chandler, AZ

$19.75 - $26.50/hr

The Help Desk Technician I serves as the first and primary point of contact for all IT support ... Create, modify, disable, and unlock user accounts in Active Directory and Microsoft 365; manage ...

vTech Solution

Help Desk Analyst Remote

Phoenix, AZ · Remote

$21 - $28.75/hr

Job Title: Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months ... Knowledge of ERP systems and specialized HR/Talent Management software like PageUp. * Data ...

Southwest Human Development

EHR Help Desk Analyst

Phoenix, AZ · On-site

$19.25 - $26.50/hr

EHR Help Desk Analyst In this role you will: * MyAvatar & Application Support * Serve as the first ... Provide responsive support to providers, managers, and administrative staff. * Develop and maintain ...

Southwest Human Development

EHR Help Desk Analyst

Phoenix, AZ · On-site

$19.25 - $26.50/hr

EHR Help Desk Analyst In this role you will: * MyAvatar & Application Support * Serve as the first ... Provide responsive support to providers, managers, and administrative staff. * Develop and maintain ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ

$20.25 - $27.25/hr

This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources. PROJECT INFORMATION: Service Desk. PRINCIPAL ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources. PROJECT INFORMATION: Service Desk. PRINCIPAL ...

Leslie's

Help Desk Specialist (level 2)

Phoenix, AZ · On-site

The Help Desk Specialist provides day-to-day technical support to retail stores and end users, ensuring timely issue resolution and an exceptional customer experience. This role is responsible for ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Gilbert, AZ

Help Desk Manager information

See Gilbert, AZ salary details

$34.9K

$78K

$115.9K

How much do help desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for help desk manager in Gilbert, AZ is $77,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,400.00 and $93,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Gilbert, AZ? The most popular types of Help Desk jobs in Gilbert, AZ are:
What are popular job titles related to Help Desk Manager jobs in Gilbert, AZ? For Help Desk Manager jobs in Gilbert, AZ, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Gilbert, AZ look for? The top searched job categories for Help Desk Manager jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Help Desk Manager jobs? Cities near Gilbert, AZ with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $83,514 per year, or $40.2 per hour.

Help Desk

Dickinson Wright PLLC

Phoenix, AZ • On-site

$24.04 - $28.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Summary: Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless otherwise arranged with the Firm.
Essential Duties and Responsibilities:
Essential duties and responsibilities of staff designated as Help Desk at the Firm include but are not limited to:
  1. Provide personal computer and operating system technical support to LAN/WAN/Remote user community;
  2. Troubleshoot and either repair or arrange for repair of non-working personal computers and printers;
  3. Provide after-hours on-call support on a shared, rotating basis;
  4. Keep accurate and meticulous support documentation including ticketing of support requests;
  5. High level of follow through.

Qualifications, Skills and Abilities Required:
Help Desk must:
  1. Experience in troubleshooting Windows and Windows applications;
  2. Experience in personal computer hardware problem diagnosis;
  3. Skills necessary to communicate and follow the instruction effectively from a diverse group of attorneys and staff and provide information with ordinary courtesy and tact;
  4. Ability to quickly develop and maintain expertise in many specialized computer applications with a minimum of training and supervision;
  5. Work may require irregular hours, some travel, and occasionally requires more than 40 hours per week to perform the essential duties of the position;
  6. Occasional lifting up to 40 pounds may be required;
  7. Knowledge acquired through completion of Bachelor's degree in computer science or a related field;
  8. Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;
  9. Interpersonal skills necessary in order to communicate by phone and provide information with ordinary courtesy and tact;
  10. Work occasionally requires a high level of mental effort and strain when performing a high volume of tasks and performing other essential duties;
  11. Proficient in video and audio conferencing technology. Knowledge of Blue Jeans Network a plus.

Working Conditions:
Normal law office environment with little exposure to noise, dust, temperature.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Please note that a variety of factors determine compensation, including geographic location, experience, relevant degrees and certifications, and other applicable factors authorized by law.
Dickinson Wright offers a generous benefits package for eligible fulltime employees within our U.S. offices, including health, dental, and vision; 401(k) and profit sharing plans; paid vacation; and parental leave. Additional elective programs include: a health flexible spending account, a health savings account, identity theft protection, a dependent day care reimbursement account, commuter benefits, life and AD&D insurance, short- and long-term disability protection, an employee assistance program, and emergency travel assistance.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply