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Entry Level Help Desk Jobs in Gilbert, AZ (NOW HIRING)

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

... * Entry-level candidates welcome * 1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferred * Strong written and verbal communication ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.25/hr

... * Entry-level candidates welcome * 1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferred * Strong written and verbal communication ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

... Entry-level candidates welcome1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferredStrong written and verbal communication ...

Raymond West

Administrative Assistant

Phoenix, AZ · On-site

$20 - $35/hr

This is an entry-level role for those who have work experience in the skill area. Works within ... Manage and direct help desk tickets via the FreshService portal. * Support special accounting ...

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Studio Coordinator

Scottsdale, AZ

$13 - $17/hr

... SET team - Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to ... This SC role is a full-time, entry-level position which will allow you to learn the business and ...

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Studio Coordinator

Scottsdale, AZ

$13 - $17/hr

... SET team - Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to ... This SC role is a full-time, entry-level position which will allow you to learn the business and ...

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Entry Level Help Desk information

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How much do entry level help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level help desk in Gilbert, AZ is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Gilbert, AZ? The most popular types of Help Desk jobs in Gilbert, AZ are:
What are popular job titles related to Entry Level Help Desk jobs in Gilbert, AZ? For Entry Level Help Desk jobs in Gilbert, AZ, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Gilbert, AZ look for? The top searched job categories for Entry Level Help Desk jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Entry Level Help Desk jobs? Cities near Gilbert, AZ with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Gilbert, AZ as of August 2026, with employment types broken down into 25% Full Time, and 75% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,000 per year, or $23.1 per hour.

Customer Experience Associate

GPS Insight

Scottsdale, AZ • On-site

$16.75 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Who We Are
GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.
We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go.
Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride?
What We Need
The Customer Experience Associate is an entry-level Customer Support/Technical Support role responsible for assisting customers with the use of GPS Insight's software, hardware, and SaaS fleet management solutions. This role supports customers through phone, chat, and email, helping trouble shoot issues, answer product questions, and guide users through setup and everyday product use.
This position blends customer service, product support, and technical troubleshooting. The ideal candidate enjoys helping people, learning new technology, and delivering a positive customer experience. Associates will assist customers with basic hardware troubleshooting, software navigation, account questions, and feature education.
The Customer Experience Associate also identifies opportunities where additional features, services, or training may improve the customer's experience and communicates those needs internally.
This role is ideal for someone starting a career in customer support, technical support, help desk, SaaS support, or customer success. Candidates should be comfortable using computers, web-based tools, and CRM systems while communicating clearly with customers.
We are currently seeking a motivated individual to join our team based out of our headquarters in Scottsdale, Arizona. This position may require weekend or holiday shifts.
What You'll Do
  • Provide customer support and technical support via phone, live chat, and email
  • Troubleshoot software and hardware issues related to GPS Insight products
  • Assist customers with basic setup, configuration, installation, and product navigation
  • Guide customers through troubleshooting steps and issue resolution
  • Deliver excellent customer service and customer experience during every interaction
  • Identify customer needs and suggest relevant product features, services, or upgrades
  • Communicate clearly and professionally about solutions, troubleshooting steps, and next actions
  • De-escalate customer concerns through active listening, empathy, and problem solving
  • Document interactions, troubleshooting steps, and case updates within CRM and support ticketing systems
  • Manage multiple support tickets and customer cases while meeting response time expectations
  • Collaborate with technical teams, product teams, and account management
  • Provide basic product walkthroughs and training guidance when needed
  • Support products including GPS devices, fleet tracking software, mobile applications, dash cameras, and ELD/HOS compliance tools
  • Participate in ongoing product training and technical knowledge development
  • Maintain strong time management and case management skills while handling multiple customer requests

Requirements
  • Entry-level candidates welcome
  • 1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferred
  • Strong written and verbal communication skills
  • Comfortable using computers, web applications, CRM systems, and support tools
  • Ability to learn software platforms, SaaS products, and connected hardware devices
  • Strong problem-solving and troubleshooting skills
  • Ability to remain calm and professional when assisting frustrated or upset customers
  • Ability to work independently and collaboratively in a team environment
  • Strong time management, multitasking, and organizational skills
  • Accurate typing speed of 40 WPM or higher
  • Experience with Microsoft Office, Google Workspace, or similar productivity tools
  • Reliable, motivated, and customer-focused mindset
  • Interest in technology, SaaS, fleet management, GPS tracking, or IT support is a plus but not required

What We Offer
  • Fast paced and rapidly growing environment
  • Chance to deliver mission critical data that drives the operations of our economy
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • There's more as well! Speak with us to find out all details!

Benefits
  • 401(k) matching
  • Full Health Benefits (Health, Vision, Dental)
  • Employee assistance program
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement

Apply