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Entry Level Help Desk Jobs in Gilbert, AZ (NOW HIRING)

Phoenix Staff

Tier I Service Desk Technician

Phoenix, AZ · Remote

$25 - $29/hr

Qualifications * 1-2 years of IT support, help desk, desktop support, systems support, or related ... field. * Entry-level or foundational IT certifications from Microsoft, Cisco, VMware, Citrix ...

Marriott

Assistant Front Desk Manager

Scottsdale, AZ · On-site

$17.50 - $22/hr

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... helping others to improve their knowledge or skills. Provides guidance and direction to ...

Marriott

Assistant Front Desk Manager

Scottsdale, AZ · On-site

$25.48 - $28.85/hr

Y JOB SUMMARY Entry level management position that is responsible for leading and assisting with ... helping others to improve their knowledge or skills. • Provides guidance and direction to ...

Marriott

Assistant Front Desk Manager

Scottsdale, AZ · On-site

$17.50 - $22/hr

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... helping others to improve their knowledge or skills. Provides guidance and direction to ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

... * Entry-level candidates welcome * 1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferred * Strong written and verbal communication ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.25/hr

... * Entry-level candidates welcome * 1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferred * Strong written and verbal communication ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

... Entry-level candidates welcome1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferredStrong written and verbal communication ...

Smart City Networks

Technician I P/T

Phoenix, AZ · On-site

$19.50 - $26.75/hr

Key words - tech, IT services, help desk, IT support, Entry level IT position, cabling jobs Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to ...

Raymond West

Administrative Assistant

Phoenix, AZ · On-site

$20 - $35/hr

This is an entry-level role for those who have work experience in the skill area. Works within ... Manage and direct help desk tickets via the FreshService portal. * Support special accounting ...

Raymond West

Administrative Assistant

Phoenix, AZ · On-site

$20 - $35/hr

This is an entry-level role for those who have work experience in the skill area. Works within ... Manage and direct help desk tickets via the FreshService portal. * Support special accounting ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Gilbert, AZ

Entry Level Help Desk information

See Gilbert, AZ salary details

$12

$23

$33

How much do entry level help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level help desk in Gilbert, AZ is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Gilbert, AZ?

The most popular types of Help Desk jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Entry Level Help Desk jobs?

Cities near Gilbert, AZ with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Gilbert, AZ as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,000 per year, or $23.1 per hour.

Tier I Service Desk Technician

Phoenix Staff

Phoenix, AZ • Remote

$25 - $29/hr

Contractor

Posted 6 days ago

Job description

Title: Tier 1 Cloud System Administrator

Location: Phoenix, AZ

Type: Contract to Hire

Compensation: $25 - $29/hr


Position Overview

We are seeking a Tier 1 Cloud System Administrator to provide frontline technical support for end users and business technology environments. This role focuses on troubleshooting common issues involving workstations, applications, printers, user accounts, connectivity, and cloud or virtual environments. The administrator will manage incoming service requests, document troubleshooting activities, communicate with users, and escalate more complex infrastructure issues to senior technical resources.

The ideal candidate has foundational IT support experience, strong troubleshooting and customer-service skills, and an interest in developing deeper expertise across Microsoft, Citrix, VMware, networking, and cloud technologies.


Key Responsibilities

  • Provide Tier 1 support for service requests involving workstations, printers, applications, user accounts, connectivity, and other common technology issues.
  • Troubleshoot basic technical issues affecting core business applications and Microsoft-based environments.
  • Assist users working within virtual environments, including Microsoft, Citrix, and VMware technologies.
  • Support common Windows workstation and basic Windows Server-related issues within established procedures.
  • Perform initial troubleshooting of LAN/WAN connectivity, VPN, remote access, and network-related incidents.
  • Assist with routine support activities involving Microsoft technologies such as Windows Server, Exchange, SQL, and SharePoint, escalating advanced issues as appropriate.
  • Provide remote and occasional onsite technical support based on customer needs.
  • Identify incidents requiring advanced troubleshooting and escalate them to Tier 2, Tier 3, or other appropriate technical resources.
  • Follow established procedures for supporting backup and disaster recovery environments.
  • Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and relevant system information.
  • Keep customers informed regarding ticket status, expected next steps, planned changes, and service interruptions.
  • Work through assigned service requests according to established scheduling and dispatch processes.
  • Follow documented technical procedures and contribute updates to support documentation when appropriate.


Qualifications

  • 1–2 years of IT support, help desk, desktop support, systems support, or related technical experience.
  • Foundational knowledge of Windows desktop operating systems and Microsoft technologies.
  • Familiarity with basic networking concepts, including TCP/IP, LAN/WAN connectivity, VPNs, routers, and firewalls.
  • Exposure to virtual or cloud-based environments such as Microsoft, Citrix, or VMware.
  • Ability to diagnose common technical problems and determine when escalation is necessary.
  • Strong customer-service and communication skills with the ability to explain technical information clearly.
  • Ability to document service requests quickly and accurately.
  • Capable of managing multiple tickets and adjusting priorities in a fast-paced support environment.
  • Self-motivated and able to work effectively within established technical and escalation procedures.


Preferred Skills

  • Associate or bachelor’s degree in computer science, information technology, or a related field.
  • Entry-level or foundational IT certifications from Microsoft, Cisco, VMware, Citrix, SonicWall, or similar technology providers.
  • Familiarity with IT service-management, remote-monitoring, or ticketing platforms such as ConnectWise.
  • Exposure to Windows Server, Exchange, SQL Server, SharePoint, Terminal Services, or similar infrastructure technologies.
  • Basic understanding of backup, disaster recovery, security, and remote-access technologies.
  • Interest in developing toward higher-level systems administration, networking, virtualization, and cloud support responsibilities.