ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in Phoenix, AZ (NOW HIRING)

Marriott

Assistant Front Desk Manager

Scottsdale, AZ · On-site

$25.48 - $28.85/hr

Y JOB SUMMARY Entry level management position that is responsible for leading and assisting with ... helping others to improve their knowledge or skills. • Provides guidance and direction to ...

Marriott

Assistant Front Desk Manager

Scottsdale, AZ · On-site

$17.50 - $22/hr

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... helping others to improve their knowledge or skills. Provides guidance and direction to ...

Marriott

Assistant Front Desk Manager

Scottsdale, AZ

$17.50 - $22/hr

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... helping others to improve their knowledge or skills. Provides guidance and direction to ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

... * Entry-level candidates welcome * 1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferred * Strong written and verbal communication ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.25/hr

... * Entry-level candidates welcome * 1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferred * Strong written and verbal communication ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

... Entry-level candidates welcome1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferredStrong written and verbal communication ...

Raymond West

Administrative Assistant

Phoenix, AZ · On-site

$20 - $35/hr

This is an entry-level role for those who have work experience in the skill area. Works within ... Manage and direct help desk tickets via the FreshService portal. * Support special accounting ...

cpy

Studio Coordinator

Scottsdale, AZ

$13 - $17/hr

... SET team - Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to ... This SC role is a full-time, entry-level position which will allow you to learn the business and ...

cpy

Studio Coordinator

Phoenix, AZ · On-site

$13 - $17/hr

... SET team - Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to ... This SC role is a full-time, entry-level position which will allow you to learn the business and ...

next page

Showing results 1-20

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Phoenix, AZ

Entry Level Help Desk information

See Phoenix, AZ salary details

$12

$22

$33

How much do entry level help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for entry level help desk in Phoenix, AZ is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Phoenix, AZ?

The most popular types of Help Desk jobs in Phoenix, AZ are:

What job categories do people searching Entry Level Help Desk jobs in Phoenix, AZ look for?

The top searched job categories for Entry Level Help Desk jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Entry Level Help Desk jobs?

Cities near Phoenix, AZ with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $47,812 per year, or $23 per hour.

Virtual and Learning Technology Services (VLTS) Support Manager

Scottsdale, AZ

National Institute for Excellence in Teaching
See more jobs at National Institute for Excellence in Teachingexternal

Full-time

Posted 8 days ago

Job description

NIET is seeking a candidate to serve as an entry-level support manager for the Virtual and Learning Technology Services team. This position will support all aspects of the NIET Virtual and Learning Technology Services with inbox technical support and content management. Additionally, this job will support all aspects of NIET work as assigned.

Duties include, but are not limited to:

  • Serve as the first point of contact for NIET technical support by managing the support phone line and inbox, troubleshooting platform issues, and maintaining service tickets within the help desk system.
  • Respond to technology support requests, including report generation, user imports and exports, account administration, data entry, password recovery, and troubleshooting platform functionality, videos, and certification modules.
  • Maintain accurate user, district, and platform data to ensure the integrity of system accounts and records.
  • Support all phases of NIET video post-production, including quality assurance, editing, closed captioning, transcription, and final content preparation.
  • Update NIET’s virtual training and registration platforms such as G-Guites and Cvent systems as assigned.
  • Perform additional duties and special projects as assigned.

Minimum Qualifications:

  • Must reside within 25 miles of Phoenix Valley, AZ
  • Bachelor's degree
  • Strong customer service, communication, and interpersonal skills
  • Proficiency with Microsoft 365 (Excel, PowerPoint, Word, Outlook) and Google Workspace, including Google Analytics
  • The ability to learn additional technology systems such as learning management systems and help desk software
  • Excellent organizational and time management skills
  • Ability to travel
  • Exhibit NIET’s core values

Apply