ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in Arizona (NOW HIRING)

BASIS Ed

IT Coordinator

Scottsdale, AZ · On-site

This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support ...

Basis Ed

IT Support Specialist

Phoenix, AZ · On-site

This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support ...

BASIS Ed

IT Support Specialist

Phoenix, AZ · On-site

This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support ...

Basis Ed

IT Coordinator

Scottsdale, AZ · On-site

This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support ...

BASIS Ed

IT Support Specialist

Phoenix, AZ · On-site

This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support ...

BASIS Ed

IT Coordinator

Scottsdale, AZ · On-site

This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

... * Entry-level candidates welcome * 1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferred * Strong written and verbal communication ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

... * Entry-level candidates welcome * 1+ year of experience in customer service, technical support, help desk, call center, or customer-facing roles preferred * Strong written and verbal communication ...

Wickenburg, Town of (AZ)

IT Technician

Wickenburg, AZ · On-site

$26.81 - $31.17/hr

DISTINGUISHING CHARACTERISTICS This is an entry level professional classification in the ... Basic technology help-desk protocols. Basic filing and record-keeping practices. Basic procurement ...

next page

Showing results 1-20

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Arizona

Entry Level Help Desk information

See Arizona salary details

$11

$21

$31

How much do entry level help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entry level help desk in Arizona is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Arizona? The most popular types of Help Desk jobs in Arizona are:
What are popular job titles related to Entry Level Help Desk jobs in Arizona? For Entry Level Help Desk jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Arizona look for? The top searched job categories for Entry Level Help Desk jobs in Arizona are:
What cities in Arizona are hiring for Entry Level Help Desk jobs? Cities in Arizona with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Arizona as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,874 per year, or $21.6 per hour.

IT Help Desk Technician (Level I)

Inventive Tech, LLC

Scottsdale, AZ • On-site

Full-time

Re-posted 13 days ago

Job description

SUMMARY:
We are seeking a Level 1 Help Desk Technician to join our IT team. This is not an entry-level role - we are looking for someone with a solid troubleshooting foundation who is ready to take the next step in their IT career. You will be the first point of contact for end users, resolving technical issues across a wide range of technologies while expanding your skill set in a supportive, people-first environment.
Why Join Us
At Inventive Technologies, we treat people like people, not numbers. Our team thrives in a corporate environment that pairs the stability and resources of an established company with a culture that genuinely values its people.
  • Career Growth: Jumpstart your IT career by gaining hands-on exposure to a wide range of technologies, with clear paths to Level 2, systems, network, and specialty roles.
  • .Mentorship: Work alongside experienced engineers who are invested in your development
  • Stability: Consistent Monday-Friday schedule.
  • Perks: A corporate environment with strong benefits and the everyday perks that make work enjoyable.

Culture: A people-first team where your contributions are seen, valued, and rewarded.
ESSENTIAL JOB FUNCTIONS
Help Desk Support
  • Serve as the first point of contact for end users via phone, email, chat, ticketing system, and walk-ups.
  • Provide friendly, professional, and timely customer service on every interaction.
  • Troubleshoot and resolve hardware, software, network, printer, mobile device, and account-related issues.
  • Perform password resets, account unlocks, and access permissionn changes in Active Directory and Microsoft 365.
  • Install, configure, and update business applications, drivers, and operating system patches.
  • Support remote and on-site users, including conference room A/V and video conferencing tools (Zoom, Teams, Webex).
  • Provide basic end-user training and guidance on company-supported tools and best practices.

Ticketing & Documentation
  • Accurately log, categorize, and prioritize all incidents and service requests in the ticketing system.
  • Triage incoming tickets and assign appropriate priority based on impact and urgency.
  • Maintain detailed ticket notes capturing troubleshooting steps, root cause, and resolution.
  • Meet or exceed established response time and resolution SLAs.
  • Follow up with users to confirm resolution and ensure tickets are closed with proper documentation.
  • Escalate complex or out-of-scope issues to Level 2/3 engineers with complete context and follow through to resolution.
  • Contribute to and maintain the IT knowledge base with how-to articles, FAQs, and standard operating procedures.
  • Identify recurring issues and recommend process or knowledge base improvements.
  • Hardware & Deployment.
  • Image, configure, and deploy desktops, laptops, monitors, printers, and peripherals.
  • Set up, relocate, and break down workstations, including lifting and moving equipment as needed.
  • Maintain accurate hardware inventory and asset tracking records.
  • Assist with onboarding and offboarding, including hardware and account provisioning and deprovisioning.
  • Support ongoing IT projects, refreshes, and process improvement initiatives.
  • Other duties as assigned.

QUALIFICATIONS
Required Qualifications
  • High School diploma or GED, required.
  • 6 months to 1 year of prior help desk or IT support experience.
  • Strong troubleshooting foundation across Windows operating systems, and common business applications.
  • Hands-on experience with a ticketing system (ServiceNow, Jira Service Management, Freshservice, Zendesk, Autotask, Connectwise or similar) and an understanding of SLAs, ticket prioritization, and documentation best practices.
  • Excellent verbal and written communication skills with a customer-service mindset.
  • Ability to prioritize, manage multiple tickets, and follow through on commitments.
  • Eagerness to learn new technologies and grow into a broader IT career.

Preferred Qualifications but not required
  • Have built home lab, can troubleshoot home computer and resolve problems using resources available to you.
  • Exposure to networking concepts (DNS, DHCP, TCP/IP, VPN).
  • Experience with imaging tools, MDM platforms, or remote support software.

OFFICE ENVIRONMENT
  • Hours: Monday through Friday, 8:00 AM - 5:00 PM
  • Dress Code: Business casual; closed-toe shoes required * I added this due to the people showing up in house slippers.
  • Environment: On-site, corporate office setting (Scottsdale, AZ)

PHYSICAL DEMANDS
  • Dexterity of hands to operate a computer keyboard.
  • Must be able to lift up to 40 lbs. (desktops, monitors, printers, and related equipment).
  • Reaching overhead above the shoulders and horizontally bending at the waist, climbing, kneeling, and stooping for installation of hardware and more.
  • Must wear closed-toe shoes at all times while on-site.
  • Hearing and speaking to communicate and provide information to others.
  • Prolonged periods sitting at a desk and working on a computer.

Apply