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Help Desk Manager Jobs in Arizona (NOW HIRING)

IDEALFORCE LLC

Help Desk Analyst (41949)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional ...

IDEALFORCE LLC

Help Desk Analyst (41949)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional ...

IDEALFORCE LLC

Help Desk Analyst (29703)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT TO HIRE position available immediately for Help Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below ...

IDEALFORCE LLC

Help Desk Analyst (29047)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE have a Contract position available immediately for a Help Desk Analyst to join our customer in Phoenix,AZ. This is an ONSITE position. Please find below additional ...

IDEALFORCE LLC

Help Desk Analyst (29310)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst to join our customer in Phoenix, AZ . This is an ONSITE position. Please find below additional ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Document all reported issues, troubleshooting steps and resolutions in the incident management ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Document all reported issues, troubleshooting steps and resolutions in the incident management ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 2

Phoenix, AZ · On-site +1

$22 - $28/hr

Partners with the Service Desk Manager on recurring or high-impact incidents, providing root-cause ... Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed ...

Trapp Technology

IT Help Desk Level 2

Phoenix, AZ · On-site

$22 - $28/hr

Partners with the Service Desk Manager on recurring or high-impact incidents, providing root-cause ... Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed ...

Marriott

Front Desk Manager

Scottsdale, AZ · On-site

$17 - $22/hr

Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... or otherwise helping others to improve their knowledge or skills. Solicits employee feedback ...

Marriott

Front Desk Manager

Scottsdale, AZ · On-site

$56K - $70K/yr

CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day ... As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always ...

Marriott International

Front Desk Manager

Scottsdale, AZ · On-site

$56K - $70K/yr

CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day ... As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always ...

Syntricate Technologies

Help Desk/Desktop Support

Phoenix, AZ · On-site

$20 - $25.50/hr

Syntricate Technologies is seeking a Help Desk/Desktop Support professional. The role involves ... management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of ...

Marriott

Front Desk Manager

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead ... As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Arizona

Help Desk Manager information

See Arizona salary details

$34.9K

$78.1K

$116K

How much do help desk manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for help desk manager in Arizona is $78,075.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $93,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Arizona?

The most popular types of Help Desk jobs in Arizona are:

What are popular job titles related to Help Desk Manager jobs in Arizona?

For Help Desk Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Arizona look for?

The top searched job categories for Help Desk Manager jobs in Arizona are:

What cities in Arizona are hiring for Help Desk Manager jobs?

Cities in Arizona with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $78,075 per year, or $37.5 per hour.

Help Desk Specialist - Junior

ATG

Fort Huachuca, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

Key responsibilities

  • Support management services for all accounts, credentials, badges, and network access for personnel and coordinate access revocations with the Government.

  • Create and maintain SharePoint groups and roles in accordance with established security policies.

  • Support site collection and content management on NETCOM-managed Army DoDIN networks and ensure permissions are in place and maintained.

Job description

Job Type: Full-time
Clearance: Secret
Work Location: Ft. Huachuca, AZ
About the Company
Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) and Historically Underutilized Business Zone (HUBZone) established in 2010. ATG has immense experience and a strong, solid reputation throughout various government agencies, providing consistently superior, innovative, and cost-effective solutions. ATG is a premier provider of cybersecurity, risk management framework (RMF), and communications cybersecurity solutions, as well as information technology (IT) and communications consulting, system engineering, integration, deploymen,t and operation of state-of-the-art command and control and information systems that deliver critical network centric solution to the warfighter. We are looking for innovative industry professionals to join our team and continue our proven track record.
ATG is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability
Job Summary
Athena Technology Group (ATG) is seeking an Help Desk Specialist to join our Army team at Ft. Huachuca, AZ.The Help Desk Specialist function is to support the Army's Global Cyber Center.
Key Responsibilities:
  • Access Management. Support management services for all accounts, credentials, badges, and network access for personnel and coordinate access revocations with the Government upon expiration of orders.
  • Create and maintain SharePoint groups and roles IAW established security policies.
  • Support site collection and content management on NETCOM-managed Army DoDIN networks utilizing tools identified above and centrally monitored at the NETCOM HQ.
  • Track site collection, site collection managers, and web application managers list to ensure all site/content/web managers are on appointment orders and have sufficient permissions to execute the management mission, via DD Form 2875.
  • Develop and disseminate the site collection and web administrators and content manager's Guide using best practices and Government guidance.
  • Ensure organizational hierarchical permissions are in place, maintained, and support mission requirements.
  • Draft site/content/web management ETP, policies, and guides for Government approval.
  • Certification Accountability. Manage certification and training requirements required for account/network access (privileged/non-privileged) and additional trainings, as required for all Contract Personnel supporting GCC within Army Training and Certification Tracking System (ATCTS). Provide monthly GCC training and certification compliance report to the Program Manager for Government Submittal.
  • Hard Drive Turn-ins. Support the Government ISSM with logging and sanitization of unclassified and classified hard drives or other storage devices prior to turn-in, disposal, and/or re-issuance.
  • Personnel In/Out Processing. Support security management team in the In/Out processing of all GCC personnel to include issuance/closure of accounts, issuance/ collection of badges, SIPRNET/JWICS and Administration tokens, and physical keys/keycards. Provide a monthly report to the Government which tracks in and out processing for all items listed above.
  • Physical Security and Access Control. Support the Security Manager with physical security and access control for the GCC NOF and extended facilities/rooms within Greely Hall in compliance with all existing policy and regulatory guidance (GCC Security Policy, NETCOM G2, ARCYBER, DOD, etc.). This includes providing support to secure the facility and the proper labelling of control of data (unclassified, classified, controlled unclassified information (CUI), and personally identifiable information (PII)). Use currently approved security system to validate Visitor Access Requests (VARs). See DD-254 for additional guidance. The following are functions of physical security and access control:
  • Inspections: Support periodic walk-throughs and monthly self-inspections to ensure adherence to established security procedures and policy within the GCC. This includes security control procedures for open storage, storage of classified and restricted devices, such as cellphones, smart watches, certain fitness trackers, etc., and provide the results to the Government within five (5) working days of each inspection. Track remediation of all findings through closure and provide a copy to the Government Security Manager. See DD-254 for additional guidance.
  • Security Inspections and/or Security Assistance Visits: Provide visit support, and support remediation efforts on any findings of identified security inspections and assistance during GCC visits. Any findings shall be tracked through issue remediation and closure and included as a report item in the Weekly Activity Report and shall provide a copy to the Government Security Manager via the COR. The Government may request a separate report and/or briefing to track larger inspections and/or SAV findings and/or items of concern. Provide a monthly CORA report documenting the GCC's current security posture with identified CORA inspection items to the COR.
  • Escort Duties: Support escort efforts to external personnel including cleaning staff, warranty repairmen, and personnel on-site to remediate facility health and safety concerns. The Government will coordinate escort support in advance to provide the Contractor sufficient notice for staffing. Report escort efforts supported via a monthly report. The Government Security Manager will provide escort training to any personnel supporting escort efforts. See DD-254 for additional guidance.
  • Sanitization: When uncleared personnel are required to enter secure spaces, sanitize the area which includes items such as cover monitors, remove classified information from viewing, and secure GSA approved security containers in accordance with DoD, Army and local policies and SOPS.
  • May perform minor equipment repairs.

Qualifications:
Required
  • Bachelor's Degree with 0 Years experience
  • 4 years of experience in lieu ofBachelor's Degree
  • A+ or Network+ Required
  • Ability to communicate effectively both orally and in writing
  • Customer Service Attitude

Desired:
  • Previous Helpdesk experience, multi-user environments a plus
  • Comprehensive understanding of PC Operating Systems
  • Previous knowledge of network and electronic mail operations

Additional Benefits
  • Performance Bonuses and annual salary reviews
  • Health, dental, and vision insurance
  • Short Term Disability, Long Term Disability, and Life Insurance
  • 401(k) plan with company match
  • Opportunities for professional growth and development
  • A collaborative and inclusive work environment

ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

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