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Help Desk Assistant Jobs in Boston, MA (NOW HIRING)

Bailemos Studio

Front Desk

Quincy, MA

Location Waltham / Quincy, MA Position: Front Desk & Marketing Assistant Part-Time Key ... help improve trial-to-enrollment conversion • Support daily studio operations and marketing ...

Be Pain Free PT Inc

Be Seen First

Front desk/Clinical assistant

Boston, MA · On-site

Chiropractic office seeks a Creole/Haitian speaking Front desk/Clinical assistant. Will train the ... office work and helping Doctor with translation as needed. Great work environment. Flexible ...

Be Pain Free PT Inc

Be Seen First

Front desk/Clinical assistant

Boston, MA · On-site

Chiropractic office seeks a Creole/Haitian speaking Front desk/Clinical assistant. Will train the ... office work and helping Doctor with translation as needed. Great work environment. Flexible ...

M.S. Walker

Service Desk Support Analyst

Norwood, MA · On-site

$55 - $70/hr

The rest is spent writing documentation, building out our knowledge base, and helping us make ... Provision user accounts and access, assist with password resets, multifactor authentication setup ...

M.S. Walker Inc.

Service Desk Support Analyst

Norwood, MA · On-site

$55K - $70K/yr

The rest is spent writing documentation, building out our knowledge base, and helping us make ... Provision user accounts and access, assist with password resets, multifactor authentication setup ...

Vinfen

IT Services Helpdesk Technician

Cambridge, MA · On-site

$40K/yr

Overview The IT Help Desk Technician will provide support directly to Vinfen end users. Work will ... and assist end users with varying levels of technical knowledge. • Ability to prioritize and ...

Anduril Industries

Service Desk Analyst

Quincy, MA

$21.50 - $29.50/hr

Identify knowledge articles and SOPs for end users and internal IT. * Assist with ongoing ... A minimum of 3+ years of experience in a service desk technical role. * Excellent knowledge of PC ...

Vinfen

IT Services Helpdesk Technician

Cambridge, MA · On-site

$40K - $54K/yr

The IT Help Desk Technician will provide support directly to Vinfen end users. Work will include ... and assist end users with varying levels of technical knowledge. • Ability to prioritize and ...

Anduril Industries

Service Desk Analyst

Quincy, MA · On-site

$77K - $102K/yr

Identify knowledge articles and SOPs for end users and internal IT. * Assist with ongoing ... To ensure your safety and help you navigate your job search with confidence, please keep the ...

Slope

Service Desk Analyst

Quincy, MA · On-site

$77 - $102/hr

Identify knowledge articles and SOPs for end users and internal IT. * Assist with ongoing ... A minimum of 3+ years of experience in a service desk technical role. * Excellent knowledge of PC ...

Cox Engineering

IT Specialist I

Randolph, MA · On-site

$55K - $65K/yr

IT Specialist I - Help Desk Support Department Information Technology Reports To Helpdesk / Support ... Follow IT security policies, procedures, and data handling standards. * Assist with IT projects and ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Boston, MA

Help Desk Assistant information

See Boston, MA salary details

$11

$22

$36

How much do help desk assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk assistant in Boston, MA is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.05 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Boston, MA?

The most popular types of Help Desk jobs in Boston, MA are:

What cities near Boston, MA are hiring for Help Desk Assistant jobs?

Cities near Boston, MA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $47,102 per year, or $22.6 per hour.

Tier 1 and 2 Help Desk Support Engineer

Motion Recruitment

Waltham, MA • On-site

Contractor

Re-posted 21 days ago

Key responsibilities

  • Provide Tier 1 and Tier 2 technical support for employees across onsite and remote locations.

  • Troubleshoot hardware, software, network, and account-related issues, and support Microsoft 365 applications.

  • Manage user accounts, permissions, and device policies through Microsoft Entra ID and Intune, and assist with device deployment and setup.

Job description

Our client is a Boston-area asset management firm looking for an IT Support Specialist to join their technology team and provide hands-on technical support for a small, highly collaborative office environment. This role will serve as the first point of contact for employees, providing Tier 1 and Tier 2 support across hardware, software, Microsoft 365 applications, and end-user technology.

This is an excellent opportunity for a technically curious support professional who enjoys working directly with users, solving problems face-to-face, and taking ownership of the day-to-day IT experience. The ideal candidate will have strong Microsoft 365 administration skills, experience supporting Windows and Apple devices, and the ability to partner with an external managed service provider while handling local IT needs.

Required Skills & Experience
  • 2+ years of experience providing IT help desk or desktop support in a corporate environment
  • Experience supporting both Tier 1 and Tier 2 technical issues
  • Strong experience with Microsoft 365 administration, including:
    • Microsoft Entra ID (Azure Active Directory)
    • Microsoft Intune
    • Exchange Online / Outlook
    • Microsoft Teams
    • Office applications
  • Experience supporting Windows laptops/desktops and mobile devices
  • Hands-on experience with hardware troubleshooting, device setup, imaging, and deployments
  • Experience supporting Apple devices including MacBooks and iPhones
  • Strong customer service and communication skills with the ability to support users in person
  • Ability to troubleshoot issues independently while escalating appropriately when needed
Desired Skills & Experience
  • Experience working in a financial services, investment management, or professional services environment
  • Experience supporting SaaS-based business applications
  • Familiarity with Zoom administration and troubleshooting
  • Experience with Egnyte or similar file-sharing platforms
  • Experience with security awareness platforms such as KnowBe4
  • Familiarity with IT asset management and inventory tracking
  • Experience working alongside an MSP or external IT support provider
  • Exposure to AI productivity tools such as Claude or similar platforms
What You Will Be Doing
  • Provide Tier 1 and Tier 2 technical support for approximately 30+ employees across onsite and remote locations
  • Serve as the primary onsite IT resource for employee technology needs
  • Troubleshoot hardware, software, network, and account-related issues
  • Support Microsoft 365 applications including Teams, Outlook, and Office Suite
  • Manage user accounts, permissions, and device policies through Microsoft Entra ID and Intune
  • Configure, deploy, and maintain Lenovo laptops, MacBooks, and iPhones
  • Perform laptop imaging, onboarding, and equipment setup for new employees
  • Support Zoom and other SaaS business applications
  • Assist users with mobile device configuration and troubleshooting
  • Document issues, solutions, and processes for knowledge sharing
  • Partner with the external MSP to resolve escalated technical issues
  • Maintain a high level of customer service through clear communication and timely resolution
Tech Breakdown
  • 35% Microsoft 365 Administration & End User Support
  • 25% Hardware Deployment & Troubleshooting
  • 20% Identity, Access & Device Management (Entra ID / Intune)
  • 10% SaaS Application Support
  • 10% Documentation & Vendor Collaboration
Daily Responsibilities
  • 60% Hands-On User Support
  • 20% Device Management & Administration
  • 10% Troubleshooting & Issue Resolution
  • 10% Documentation, Process Improvement & Collaboration
The Offer
  • Contract position with opportunity to convert to a full-time role for the right candidate
  • Hybrid schedule:
    • Monday-Thursday onsite in Waltham, MA
    • Friday remote
  • Competitive hourly compensation
  • Opportunity to work directly with employees in a small, collaborative investment management environment
  • Exposure to modern Microsoft cloud technologies and enterprise SaaS applications
  • Opportunity for career growth within a growing technology organization

Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship is not available for this position.

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