ZipRecruiter

Log In

1

Help Desk Assistant Jobs in Boston, MA (NOW HIRING)

Veolia Environnement SA

Sr. Help Desk Analyst

Boston, MA · On-site

$22.25 - $30.25/hr

Implement software and hardware updates and upgrades in compliance with the Desktop team. * Assist ... Ensures customer satisfaction by responding to all calls and emails to the Help Desk and by ...

Veolia

Sr. Help Desk Analyst

Boston, MA

$22.25 - $30.25/hr

Implement software and hardware updates and upgrades in compliance with the Desktop team. * Assist ... Ensures customer satisfaction by responding to all calls and emails to the Help Desk and by ...

Revel Staffing

IT Help Desk Specialist

Boston, MA · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... of all technical skill levels. Assist with basic user account setup, access changes, and ...

Bailemos Studio

Front Desk

Quincy, MA

Location Waltham / Quincy, MA Position: Front Desk & Marketing Assistant Part-Time Key ... help improve trial-to-enrollment conversion • Support daily studio operations and marketing ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Boston, MA

Help Desk Assistant information

See Boston, MA salary details

$11

$22

$36

How much do help desk assistant jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk assistant in Boston, MA is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.05 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Boston, MA?

The most popular types of Help Desk jobs in Boston, MA are:

What cities near Boston, MA are hiring for Help Desk Assistant jobs?

Cities near Boston, MA with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $47,102 per year, or $22.6 per hour.

Sr. Help Desk Analyst

Veolia Environnement SA

Boston, MA • On-site

$22.25 - $30.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Company Description
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Job Description
Position Purpose:
The Senior, Helpdesk Analyst position plays a key role in providing technical support to the Veolia business units. This position acts as a single point of contact for resolution of technical support issues and requests that come in via telephone or chat. This position will interface with all aspects of each business unit at all levels within the organization.
Primary Duties/Responsibilities:
  • Responsible for delivering white glove IT support by promptly responding to all Service Requests and Incidents across multiple channels - including telephone, walk-ups, chats, and self-service queue - while providing a personalized, high-touch experience with a target of an 80% first-contact closure rate.
  • Troubleshoot and resolve any and all issues related to computer hardware, operating systems, company-approved applications.
  • Implement software and hardware updates and upgrades in compliance with the Desktop team.
  • Assist in the development and maintenance of Support Center documentation as needed using Confluence and ServiceNow.
  • Report any support trends to the IT Operations Manager as they happen.
  • Research and testing of new technology (As needed for project work).
  • Occasional travel to offsite locations (As needed for projects or emergency situations).
  • Laptop and Desktop imaging including local rollouts.
  • Troubleshoot / setup iPhones, iPads and Droid devices.

Qualifications
Education/Experience/Background:
  • Associate's or Bachelor's degree with a minimum of two (2) years of related experience.
  • OR Five (5) years of related experience required;
  • OR an equivalent combination of education and experience.
  • Excellent knowledge of Windows 10/11 and legacy Windows OS.
  • Advanced knowledge of Microsoft products including Office, Outlook, SharePoint, Teams, etc.
  • Good working knowledge of Google workspace applications including GMAIL, Drive, Sheets (Google Workspace).
  • Advanced Experience with Windows Active Directory - Creating, Modifying, Password Resets, Accounts unlock, Share permissions.
  • Working knowledge of iPhone/iPad & Android devices, including e-mail configuration and MDM enrollment.
  • Good working knowledge of LAN/WAN network topology.
  • Experience in advance Helpdesk tools and techniques (Remote assistance, ServiceNow or other ticket system, Dameware, SCCM, PC Imaging).

Knowledge/Skills/Abilities:
  • Strong verbal and written communication skills while interacting effectively at all levels within the organization Build and maintain positive relationships with internal and external customers.
  • Eager and willing to drive change in order to improve customer satisfaction.
  • Project a positive attitude and be a team player.
  • Good initiative and assertiveness and a passion for excellence and customer service.
  • Proven good attendance record.
  • Ability to effectively prioritize and execute tasks in a results driven environment.
  • Detailed, hands-on knowledge of computer hardware, applications and network technologies; ability to learn new technologies quickly and to effectively retain and apply new knowledge.
  • Strong customer service skills.
  • Superior telephone and email etiquette skills in answering and initiating phone calls; exceptional interpersonal skills.
  • Strong problem-solving skills and inherent decision-making ability in resolving complex issues at the highest technical level; able to take initiative and be assertive to solve problems.
  • Ability to organize work in an efficient manner and handle multiple projects/responsibilities at a time.
  • Ability to coordinate operations activities in accordance with other information technology functions.
  • Works well under stress and time pressures to meet deadlines.
  • Works with minimal direct supervision.

Other Criteria:
  • Primarily responsible for the support of Veolia computer users and the setup and administration of computer systems, including hardware, application and operating system software, and databases.
  • Resolves complex end-user problems using documented procedures and available tools.
  • Builds strong relationships and becomes a trusted solution provider through diligence and technical support excellence.
  • Ensures customer satisfaction by responding to all calls and emails to the Help Desk and by providing timely updates to the customer regarding the status of problem resolution.
  • Logs all customer questions and problems and track the issues through to resolution.
  • Ability to work overtime and On-Call monthly rotation.

Physical Requirements:
  • Ability to lift 80 lbs. (assisted) or 40 lbs. (unassisted).
  • Sitting at desk and using computer/keyboard/mouse for extended periods of time (97% of shift) along with answering telephones.
  • Reliable Internet Connection required for remote work.
  • Quiet environment required for remote call center work.

Additional Information
Pay Range: $85,000 to $100,000 Per Year.
Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Apply