Clinical Applications Support Analyst – HCHB / Pointcare / Home Health Systems Location: Louisville, KY 40222 Pay Rate: $48.45/hr Schedule: Monday – Friday, 8:00 AM – 5:00 PM Work Arrangement: Hybrid First two weeks onsite at the Louisville Support Center for orientation After onboarding: Minimum 3 days onsite and 2 days remote per week Position Overview We are seeking a Clinical Applications Support Analyst with hands‐on experience supporting Homecare Homebase (HCHB), Pointcare, and integrated healthcare applications. This role will provide functional and technical support for clinical systems used in home health and post‐acute care environments. The ideal candidate will have strong knowledge of home health workflows, clinical operations, EMR/application support, system integrations, and end‐user support. This position works closely with clinical teams, IT teams, vendors, and business stakeholders to troubleshoot issues, support enhancements, and optimize clinical application performance. Key Responsibilities Provide day‐to‐day application support for Homecare Homebase (HCHB), Pointcare, and connected clinical systems. Support and troubleshoot clinical workflows related to home health operations, patient care processes, documentation, scheduling, and operational workflows. Investigate and resolve application incidents, service requests, and user issues impacting clinical operations. Support application integrations and data flow between HCHB, Pointcare, and related healthcare systems to ensure accurate and reliable information exchange. Partner with vendors, IT teams, and business stakeholders to troubleshoot integration issues and implement solutions. Participate in system upgrades, enhancements, testing, and implementation activities. Perform functional testing to validate system changes before production deployment. Analyze recurring application issues, perform root cause analysis, and recommend process or system improvements. Manage incidents and requests using ticketing systems such as ServiceNow, including documentation, escalation, and follow‐up through resolution. Develop and maintain application documentation, workflows, knowledge articles, and standard operating procedures. Provide end‐user training, application guidance, and support materials to improve system adoption. Required Qualifications 3+ years of experience supporting healthcare clinical applications or EMR systems. Hands‐on experience with Homecare Homebase (HCHB), Pointcare, or similar home health clinical applications. Strong understanding of home health workflows, clinical operations, and healthcare technology environments. Experience supporting application integrations, interfaces, and data exchange between healthcare systems. Experience troubleshooting production issues and providing application support to clinical users. Experience with system testing, upgrades, enhancements, and implementation support. Strong communication skills with the ability to work with both technical teams and clinical end users. Preferred Qualifications Experience supporting Home Health, Rehabilitation, Hospice, or Post‐Acute Care applications. Experience with HCHB Agency Management and Pointcare. Experience with ServiceNow or similar IT service management tools. Experience supporting EMR integrations and vendor‐managed healthcare applications. Experience developing user documentation and delivering application training. Ideal Candidate Background Candidates with experience as: HCHB Analyst Clinical Applications Analyst Home Health Systems Analyst Healthcare Application Support Analyst Clinical Informatics Analyst EMR Support Analyst Healthcare IT Application Specialist are encouraged to apply. Candidates must have healthcare application support experience. General IT business analysts without EMR/clinical systems experience will not be considered. #J-18808-Ljbffr