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Google Support Engineer Jobs in California (NOW HIRING)

Lightfield

Founding Support Engineer

San Francisco, CA · On-site

$175K - $195K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Before Lightfield, our team worked on Llama, Instagram, Facebook Messenger, Pinterest, Google, and ... We're hiring our first Support Engineer to build it. In the near term, you own everything technical ...

Red Cup IT, Inc.

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Install and update applications and productivity tools like Microsoft 365 or Google Workspace.

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Install and update applications and productivity tools like Microsoft 365 or Google Workspace.

Google

Customer Engineer, Startups, Google Cloud

Sunnyvale, CA · On-site

$65.50 - $87.50/hr

Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud ... Facilitate the post-sales transition by supporting pricing activities and transitioning the final ...

Google

Platform Customer Engineer, Google Cloud

Sunnyvale, CA · On-site

$65.50 - $87.50/hr

... support role. * Experience with cloud engineering, on-premise engineering, virtualization, or ... Google Cloud accelerates every organization's ability to digitally transform its business and ...

Anthropic

IT Support Engineer

San Francisco, CA · On-site

We're seeking an IT Support Engineer who combines deep technical skills with a genuine service ... Have significant experience with Google Workspace administration * Have experience with Slack ...

BCforward

SQL Support Engineer

Irvine, CA · On-site

Experience with Google tools and products will be added advantage. Thank you , Asma Khan Suri Additional Information Must be able to pass a background and drug screen

ASHBY LUMBER CO INC

IT Support Engineer

Concord, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an IT Support Engineer, you will report to the IT Director and are focused on providing ... Experience with Google Workspace * Ability to troubleshoot third-party software systems * Working ...

Ashby Lumber

IT Support Engineer

Concord, CA · On-site

$80K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As an IT Support Engineer, you will report to the IT Director and are focused on providing ... Experience with Google Workspace * Ability to troubleshoot third-party software systems * Working ...

Glean

Designated Technical Support Engineer

San Francisco, CA · Hybrid

$120K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding ... Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure * Must have experience ...

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All JobsGoogle Support Engineer JobsGoogle Support Engineer Jobs in California

Google Support Engineer information

See California salary details

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How much do google support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for google support engineer in California is $39.35, according to ZipRecruiter salary data. Most workers in this role earn between $29.18 and $46.01 per hour, depending on experience, location, and employer.

What is the difference between Google Support Engineer vs Technical Support Specialist?

AspectGoogle Support EngineerTechnical Support Specialist
Required CredentialsBachelor's degree in Computer Science or related field; technical certificationsHigh school diploma or equivalent; technical certifications preferred
Work EnvironmentCorporate offices, remote support for Google productsCall centers, IT departments, or remote support roles
Employer & Industry UsagePrimarily in tech companies, especially GoogleVarious industries including tech, telecom, and retail
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsJob requirements and career path options

The Google Support Engineer typically requires a technical degree and certifications, working mainly in corporate or remote environments supporting Google products. In contrast, a Technical Support Specialist may have a broader industry presence with varied educational backgrounds, often working in call centers or IT support roles. Both roles involve troubleshooting and customer support but differ in scope, environment, and specialization.

What are some common challenges faced by Google Support Engineers and how can they be navigated?

Google Support Engineers often encounter complex, high-priority technical issues from a diverse set of clients, which requires strong troubleshooting skills and the ability to quickly adapt to new technologies. Balancing multiple cases while maintaining clear, effective communication with both customers and internal engineering teams can be demanding. To navigate these challenges, it's important to prioritize tasks efficiently, leverage internal documentation and peer collaboration, and continuously update your knowledge of Google's rapidly evolving products and services.

What does a Google Support Engineer do?

A Google Support Engineer is responsible for helping users and clients resolve technical issues related to Google products and services. They diagnose problems, provide troubleshooting guidance, and may work directly with customers or internal teams to ensure technical issues are resolved efficiently. Their role often involves documenting solutions, collaborating with other engineers, and staying current with new Google technologies and updates. Excellent communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a Google Support Engineer?

To thrive as a Google Support Engineer, you should have a solid understanding of computer science fundamentals, troubleshooting methodologies, and networking, often backed by a relevant degree or equivalent experience. Familiarity with Google Cloud Platform (GCP), Linux/Unix systems, scripting languages, and relevant certifications like Google Cloud Professional Support Engineer is highly beneficial. Outstanding problem-solving abilities, clear communication, and a customer-focused mindset distinguish top performers in this role. These skills ensure effective issue resolution, high customer satisfaction, and seamless support for complex technical environments.

What are popular job titles related to Google Support Engineer jobs in California?

For Google Support Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching Google Support Engineer jobs in California look for?

The top searched job categories for Google Support Engineer jobs in California are:

What cities in California are hiring for Google Support Engineer jobs?

Cities in California with the most Google Support Engineer job openings:

Google Support Engineer jobs near you
Infographic showing various Google Support Engineer job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,844 per year, or $39.3 per hour.

Founding Support Engineer

Lightfield

San Francisco, CA • On-site

$175K - $195K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

About Lightfield
Lightfield is an AI-native CRM that assembles itself from your email, calendar, and meetings. It captures every interaction and turns it into organized context: accounts, tasks, follow-ups, and insights, so nothing slips through the cracks.
We're rethinking CRM from first principles. Instead of forcing teams to maintain rigid systems, Lightfield learns from how companies actually work, adapting, automating, and surfacing the insight that drives growth. We're building the CRM platform we always wished existed: fast, intelligent, and genuinely helpful.
We are backed by Greylock, Lightspeed, and Coatue, and our founders previously built Tome, a generative AI presentation product used by over 25 million people. Before Lightfield, our team worked on Llama, Instagram, Facebook Messenger, Pinterest, Google, and Salesforce.
About the Role
We've shipped a product founders love. Nearly 5,000 companies have signed up since our November launch. And our customers build inside Lightfield: writing skills, designing automations, wiring our workflows into how they operate. That changes what support has to be.
Every support team in software wants the same thing: keep customers working as they scale, without adding a body for every cohort. Most can't get there. They bolt AI onto tools built for manual work, and the seams show.
Lightfield starts from the other end. The product is the AI engine, the same one our customers use to run their own go-to-market. So we can build what almost no one can: a support function that's AI-native from the ground up, running on the product itself.
We're hiring our first Support Engineer to build it.
In the near term, you own everything technical that keeps customers working. You're in the queue every day resolving real issues, and you go deep in a customer's instance when something is genuinely complex. You partner with the CSM, who owns the relationship and the account, while you own resolution and the systems behind it:
  • Health scoring that flags risk before a renewal slips
  • Onboarding that runs itself
  • A front-line agent that handles the first wave of questions
  • A knowledge base as the single source of truth, written for AI agents first

Every issue you resolve teaches the system, so the next one is easier. You scale through systems, not headcount.
Support is also the front edge of the customer experience. Done well, it's why customers stay and expand, which puts this role closer to revenue than a typical support seat.
The bigger prize is the function itself. You define what AI-native support looks like in production. Get it right and it becomes the model Lightfield scales on.
This is a founding individual-contributor role. You own the work yourself today, with a clear path to leading the function and its team as it grows. You report to the Head of Customer Success and work with engineering, product, and customers every day.
What You'll Do
Own resolution, end to end
  • Own the inbound queue across Slack and email, including response time and resolution quality
  • Set and hold SLAs, triage, and define escalation criteria
  • Resolve technical tickets yourself: workflow debugging, integration issues, agent behavior, custom object setup
  • Go deep in a customer's instance when an issue is genuinely complex
  • Turn recurring tickets into documentation

Build the system that scales it
  • Stand up the AI support agent and drive deflection up
  • Keep the knowledge base ahead of the product, so the agent answers without you
  • Build internal tooling for what customers can't self-serve yet. Engineering absorbs it over time, so you build what's needed now
  • Build the health score model around a north-star metric that predicts retention and expansion

Drive activation and retention
  • Deploy automated onboarding for every new customer: in-product education, activation nudges, time-to-value sequences
  • Run proactive rescues on at-risk accounts, alongside the CSM
  • Surface expansion signals. With consumption pricing, this is a revenue function

Document it and close the loop
  • Write the support playbook: SOPs, triggers, rules of engagement
  • Build the reporting leadership reads: retention, engagement, risk, expansion
  • Own the product feedback loop. You see what's breaking first, and engineering needs it from you

What We're Looking For
This role is hands-on. You live in the queue and build the systems that make it smaller. The best person for it wants both.
  • A technical, customer-facing background: support engineering, solutions engineering, CS Ops, or technical consulting
  • You've carried real ticket volume yourself and can point to the hardest issues you resolved and how
  • You write scripts, hit APIs, and debug integrations without waiting on engineering, and can walk through something you built that way
  • You've turned a recurring problem into automation or tooling that made the work lighter, and can show what changed
  • You've gone deep in a customer's environment to solve something complex, and can take us through it
  • You hold your own on a call with a technical founder, and you pick up new tools fast
  • Bonus: you've built on LLMs and AI agents, or owned support solo before

Benefits & Perks
  • Competitive salary
  • Meaningful early equity
  • Health insurance (medical, dental, vision)
  • 3 weeks of PTO
  • 11 paid company holidays + we enjoy a winter holiday break
  • 3 months of paid family leave
  • Wednesdays work from home
  • Regular team dinners, events, offsites, and retreats
  • 401k plan
  • Other perks include: commuter and lunch stipend

Apply