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End User Device Engineer Jobs in California (NOW HIRING)

ICANN

End User Support

Los Angeles, CA · On-site

We are looking for a tech-savvy, customer-focused End User Support individual to join our IT team. ... Strong understanding of hardware support, mobile device management (MDM), and remote assistance ...

The Rockridge Group

Senior Systems Engineer

Walnut Creek, CA · On-site

$115K - $158K/yr

Engineer end user device solutions and applications (mobile, workstation, etc.) * Engineer the monitoring and capacity planning platforms of the systems, network, data and end user infrastructure

The Voleon Group

End User Support Engineer

Berkeley, CA · On-site

They are looking for an End User Support Engineer to serve as the primary technical resource for ... Handle device enrollment, software installation, and security policies • Administer collaboration ...

The Voleon Group

End User Support Engineer

Berkeley, CA · On-site

$115K - $135K/yr

Voleon is looking for an End User Support Engineer to join our Corporate IT Services (Corp-ITS ... Handle device enrollment, software installation, and security policies * Administer collaboration ...

The-Voleon-Group

End User Support Engineer

Berkeley, CA · On-site

$70 - $90/hr

Voleon is looking for an End User Support Engineer to join our Corporate IT Services (Corp‑ITS ... Handle device enrollment, software installation, and security policies. Administer collaboration ...

TecTammina

M2M Device Engineer

Irvine, CA · On-site

... to end of life Black Box (M2M) Device scripting to meet product manager and product owner ... etc UI Functionality Testing - Ensure accuracy from device through customer application Field ...

Ventura Solutions LLC

Senior Device Engineer

San Diego, CA · On-site

$70 - $90/hr

We are seeking an experienced Senior Device Engineer to support client device development programs ... to-end medical device and combination product consulting, staffing, and training firm. With our ...

Ventura Solutions LLC

Senior Device Engineer

San Diego, CA · On-site

$70 - $90/hr

We are seeking an experienced Senior Device Engineer to support client device development programs ... to-end medical device and combination product consulting, staffing, and training firm. With our ...

MaxLinear, Inc.

Senior Staff Device Engineer

Carlsbad, CA · On-site

$145K - $170K/yr

R & D in semiconductor device engineering, especially in device characterization for both RF/analog ... to-end solutions in our target markets. One such example was the acquisition of Intel's Home ...

MaxLinear, Inc.

Senior Staff Device Engineer

Irvine, CA · On-site

$145K - $170K/yr

R & D in semiconductor device engineering, especially in device characterization for both RF/analog ... to-end solutions in our target markets. One such example was the acquisition of Intel's Home ...

Ovation Workplace Services Inc.

Be Seen First

End User & Infrascture Support

Sunnyvale, CA · On-site

$23 - $36/hr

Coordinate with network and infrastructure teams for switch-port activation, device onboarding ... Create and maintain user guides, FAQs, standard operating procedures and knowledge-base articles.

MaxLinear, Inc.

Senior Staff Device Engineer

Carlsbad, CA · On-site

$145K - $170K/yr

R & D in semiconductor device engineering, especially in device characterization for both RF/analog ... to-end solutions in our target markets. One such example was the acquisition of Intel's Home ...

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All JobsEnd User Device Engineer JobsEnd User Device Engineer Jobs in California

End User Device Engineer information

What is an end user device engineer?

End User Device Engineers are IT professionals who manage, configure, and support devices like laptops, desktops, tablets, and smartphones used by employees within an organization. They ensure these devices are secure, up-to-date, and functioning correctly, often handling software installations, troubleshooting issues, and deploying updates. They also play a key role in setting up new devices, maintaining endpoint security, and assisting users with technical problems. Their work helps ensure employees can work efficiently and securely with the technology provided by their organization.

What are some typical challenges faced by end user device engineers in supporting remote and hybrid work environments?

End User Device Engineers often encounter challenges related to managing a diverse array of devices across remote and hybrid settings, such as ensuring consistent security updates, troubleshooting connectivity issues, and supporting users with varying technical proficiencies. The role frequently requires rapid response to device failures and balancing proactive maintenance with urgent support requests. Collaboration with IT security, network teams, and end-users is essential to maintain a seamless user experience while upholding organizational standards.

What are the key skills and qualifications needed to thrive as an end user device engineer, and why are they important?

To thrive as an End User Device Engineer, you need strong knowledge of hardware troubleshooting, operating systems (Windows, macOS, Linux), and device management, often supported by a degree in IT or a related field. Expertise with tools such as Microsoft Endpoint Manager, SCCM, imaging solutions, and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is typically required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude set top performers apart. These skills ensure seamless device performance, minimize downtime, and deliver a positive technology experience for end users.

What is the difference between End User Device Engineer vs Desktop Support Technician?

AspectEnd User Device EngineerDesktop Support Technician
CredentialsIT certifications (e.g., CompTIA A+, Microsoft Certified)IT certifications (e.g., CompTIA A+)
Work EnvironmentDesign, deploy, and maintain end user devices; often involved in hardware/software upgradesProvide technical support; troubleshoot hardware/software issues on user devices
Employer & IndustryTech companies, large enterprises, organizations with extensive device managementIT support firms, corporate IT departments, educational institutions

End User Device Engineers focus on the design, deployment, and maintenance of end user devices, often working on hardware and software upgrades. In contrast, Desktop Support Technicians primarily troubleshoot and resolve user device issues, providing direct support to end users. Both roles require similar certifications but differ in scope and responsibilities within the IT environment.

What are popular job titles related to End User Device Engineer jobs in California?

For End User Device Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching End User Device Engineer jobs in California look for?

The top searched job categories for End User Device Engineer jobs in California are:

What cities in California are hiring for End User Device Engineer jobs?

Cities in California with the most End User Device Engineer job openings:

End User Device Engineer jobs near you

End User Support

Los Angeles, CA • On-site

ICANN
Software Development • 201 - 500 employees
Learn more about ICANNexternal

Full-time

Posted 16 days ago

Job description

Job Summary:
We are looking for a tech-savvy, customer-focused End User Support individual to join our IT team. In this role, you will be the go-to expert for providing hands-on and remote technical support to ICANN staff, contractors, and Board members. You'll support end users with hardware, software, collaboration tools, meeting services, and IT processes - helping maintain a productive, connected, and secure work environment across office and remote settings. In this role, you will take full ownership of the end-to-end user experience, from onboarding through daily support to issue resolution and continuous improvement.
Key Responsibilities & Duties:
Technical Support & Troubleshooting
  • Provide responsive on-site and remote support for desktops, laptops, mobile devices, peripherals, and user applications; own the user experience end to end.
  • Diagnose and resolve issues with Windows/MacOS operating systems and common business applications.
  • Act as remote hands for the infrastructure and network teams, assisting with server room or network tasks as directed.
  • Participate in on-call rotations as scheduled, proactively monitoring internal systems
User Lifecycle Management and IT Compliance
  • Follow IT's service delivery model by properly logging, tracking, and managing all user requests, incidents, and tasks through the designated ITSM ticketing system.
  • Support and adhere to the Joiner-Mover-Leaver (JML) process, including onboarding and offboarding tasks, account provisioning, and access controls.
  • Coordinate with HR and security teams to enforce compliance and ensure timely execution of IT-related changes.
  • Adhere to IT policies and procedures, and ensure their enforcement during all end user support activities-including those related to data retention, preservation, and compliance.
Collaboration & Productivity Tools
  • Administer software licenses and provide frontline support for end user productivity tools including Microsoft 365, Zoom, Slack, and other collaboration platforms.
  • Assist with user training and troubleshooting to ensure effective use of productivity tools.
  • Promote and enforce best practices in security awareness, including responsible use of systems, password hygiene, and data handling.
Project Support & Initiative
  • Support IT projects within the end user support remit (e.g., hardware refreshes, software rollouts, user training programs, or new service implementations).
  • Actively support cross-functional IT projects by providing input and implementation support related to end user needs, experience, and system adoption.
  • Contribute to continuous improvement initiatives by identifying trends, gathering user feedback, and recommending enhancements to tools, processes, and service delivery that improve the overall end user experience.
Conference Room & Meeting Support
  • Travel to local or regional offices as well as both in-person and hybrid ICANN ICANN events to provide high touch support, including setup, troubleshooting, and real-time assistance
  • Ensure seamless execution of hybrid meetings, town halls, and video conferencing sessions as needed.
  • Provide Level 1 support for conference room AV systems, digital displays, and meeting equipment.
  • Maintain and test room technology to ensure availability and performance.
Hardware & Asset Management
  • Deploy, configure, and maintain end-user hardware including desktops, laptops, printers, and mobile devices.
  • Maintain accurate IT asset inventory and oversee lifecycle management.
End User Engagement & Documentation
  • Create and maintain documentation including knowledge base articles and user guides.
  • Provide end-user training and communicate changes in IT services or tools.
  • Other duties as assigned or requested
Required Knowledge, Skills, and Abilities (KSAs):
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
  • Proficiency using desktop and server operating systems and application support experience with Microsoft, Apple, and Google solutions
  • Strong understanding of hardware support, mobile device management (MDM), and remote assistance tools
  • Experience with AV equipment, Zoom Rooms, and conference room technologies
  • Knowledge of ITIL or similar service management practices, particularly around user onboarding/offboarding
  • Experience with ITSM platforms (e.g., ServiceNow, Jira Service Management)
  • Familiarity with networking basics (VPN, DNS, Wi-Fi troubleshooting)
  • Strong communication and interpersonal skills, with a focus on user experience and stakeholder engagement
  • Detail-oriented and organized with the ability to muti-task and work independently
  • Basic scripting or automation experience is a plus
  • Flexible availability
Education and Experience Requirements:
  • Associate's or Bachelor's Degree preferred
  • 0 - 1 years of related technical support experience with a Bachelor's degree; or equivalent years of experience if without a Bachelor's degree
  • Previous experience contributing to or leading user-facing IT projects
  • Preferred Certifications: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, ITIL Foundations
Language
  • Fluency, both written and spoken, in English is required
  • ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English
Working Conditions & Physical Requirements:
  • Work is performed in a normal office environment with limited privacy and some exposure to background noise.
  • While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
  • International travel may be required to support ICANN related meetings as requested for lengths of 10-12 days for each trip, approximately three times per year, likely on different continents.
  • Willingness and ability to travel domestically and internationally to support EUS function at other offices and meetings for lengths of 3-6 days, approximately five times per year.
  • Ability to travel with limited restrictions globally.
  • Comfort level with an international work environment.
  • The employee may occasionally lift and/or move up to 25 pounds.

Targeted Base Salary Low:
$53,000 + 10% Bonus + Benefits
Targeted Base Salary High:
$70,000 + 10% Bonus + Benefits
Note: The salary range provided here is a general estimation for the position at the time of posting based on the primary location. Salary ranges vary based upon geographic regions and countries. Final compensation packages take into consideration of a variety of factors including but not limited to a candidate's location, work experience, knowledge, skills and other compensable factors.

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