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Job Description – Inside Sales Associate / Customer Service Representative

**Location:** Houston, TX (Onsite)

**Experience Required:** 5–7 years in inside sales or customer service roles

**CRM Tools:** Bitrix24 (preferred) or equivalent platforms
 

Position Summary:

Slick Blinds is seeking a highly motivated and experienced Inside Sales Associate / Customer Service Representative to join our Houston, TX team. You will manage inbound sales calls, lead qualification, customer communications from inquiry to order, warranty support, and assist with walk-in customers and administrative office duties. This is a customer-facing, multi-functional role ideal for a self-starter who thrives in a dynamic environment.

Key Responsibilities:

Inbound Sales & Lead Management

·       Handle incoming calls, emails, website inquiries, and referrals.

·       Qualify and nurture leads using predefined criteria (location, product interest, budget).

·       Schedule in-home design consultations and assign to field sales team.

·       Provide product info, pricing guidance, and address sales-related inquiries.

·       Enter and maintain accurate CRM records (Bitrix24 or equivalent).

Customer Communication & Order Management

·       Act as the single point of contact from initial inquiry through order completion.

·       Update clients on quotes, selections, approvals, and order timelines.

·       Coordinate between customers, sales reps, vendors, and operations.

·       Follow up on proposals and document order approvals in the CRM.

Post-Sales & Warranty Support

·       Assist with post-installation service issues, warranty claims, and support tickets.

·       Work closely with operations to resolve customer complaints quickly.

·       Ensure high customer satisfaction throughout the post-sale process.

Front Desk & Walk-In Support

·       Welcome and assist walk-in clients with professionalism and product knowledge.

·       Answer product and scheduling inquiries from office visitors.

·       Maintain the showroom and reception area in an organized, client-friendly condition.

Office Administrative Support

·       Assist with general office duties such as filing, document prep, and inventory coordination.

·       Support other departments with data entry, report creation, and basic logistics tasks.

·       Help with office maintenance, shipments, and coordination of service providers.

Required Qualifications:

·       5–7 years experience in inside sales, customer service, or related roles.

·       Hands-on experience with CRM software such as Bitrix24, Zoho, Salesforce, or similar.

·       Excellent verbal and written communication; professional phone/email etiquette.

·       Detail-oriented, highly organized, and capable of managing multiple tasks simultaneously.

·       Proficiency in Microsoft Office or Google Workspace tools.

·       Strong interpersonal skills with a client-first attitude.

Preferred Experience:

·       Background in home improvement, window treatments, or interior design-related industries.

·       Experience in showroom or design sales support.

·       Familiarity with order processing and installation coordination workflows.

Key Traits We’re Looking For:

·       Customer-focused and empathetic.

·       Proactive communicator and confident problem-solver.

·       Detail-driven and committed to excellence.

·       Team player with a hands-on approach to service and admin support.

·       Capable of handling fast-paced environments with professionalism.

lick Blinds is your premier destination for elegant and innovative window treatments, proudly serving the Greater Houston, TX area and beyond. With 16+ locations nationwide—including Prosper, San Antonio, Raleigh, and Charlotte—we specialize in transforming homes through sophisticated design and precision craftsmanship.
What sets Slick Blinds apart is our unwavering commitment to quality and customer satisfaction. As authorized dealers of reputable brands and manufacturers, we deliver products that are stylish, durable, and competitively priced. From selection to installation, our friendly and knowledgeable teams ensure every client enjoys a seamless, high-touch experience
Experience the perfect blend of beauty, innovation, and affordability—redefine your view with Slick Blinds.