Slick Blinds

Job Description – Inside Sales Associate / Customer Service Representative

**Location:** Houston, TX (Onsite)

**Experience Required:** 5–7 years in inside sales or customer service roles

**CRM Tools:** Bitrix24 (preferred) or equivalent platforms
 

Position Summary:

Slick Blinds is seeking a highly motivated and experienced Inside Sales Associate / Customer Service Representative to join our Houston, TX team. You will manage inbound sales calls, lead qualification, customer communications from inquiry to order, warranty support, and assist with walk-in customers and administrative office duties. This is a customer-facing, multi-functional role ideal for a self-starter who thrives in a dynamic environment.

Key Responsibilities:

Inbound Sales & Lead Management

·       Handle incoming calls, emails, website inquiries, and referrals.

·       Qualify and nurture leads using predefined criteria (location, product interest, budget).

·       Schedule in-home design consultations and assign to field sales team.

·       Provide product info, pricing guidance, and address sales-related inquiries.

·       Enter and maintain accurate CRM records (Bitrix24 or equivalent).

Customer Communication & Order Management

·       Act as the single point of contact from initial inquiry through order completion.

·       Update clients on quotes, selections, approvals, and order timelines.

·       Coordinate between customers, sales reps, vendors, and operations.

·       Follow up on proposals and document order approvals in the CRM.

Post-Sales & Warranty Support

·       Assist with post-installation service issues, warranty claims, and support tickets.

·       Work closely with operations to resolve customer complaints quickly.

·       Ensure high customer satisfaction throughout the post-sale process.

Front Desk & Walk-In Support

·       Welcome and assist walk-in clients with professionalism and product knowledge.

·       Answer product and scheduling inquiries from office visitors.

·       Maintain the showroom and reception area in an organized, client-friendly condition.

Office Administrative Support

·       Assist with general office duties such as filing, document prep, and inventory coordination.

·       Support other departments with data entry, report creation, and basic logistics tasks.

·       Help with office maintenance, shipments, and coordination of service providers.

Required Qualifications:

·       5–7 years experience in inside sales, customer service, or related roles.

·       Hands-on experience with CRM software such as Bitrix24, Zoho, Salesforce, or similar.

·       Excellent verbal and written communication; professional phone/email etiquette.

·       Detail-oriented, highly organized, and capable of managing multiple tasks simultaneously.

·       Proficiency in Microsoft Office or Google Workspace tools.

·       Strong interpersonal skills with a client-first attitude.

Preferred Experience:

·       Background in home improvement, window treatments, or interior design-related industries.

·       Experience in showroom or design sales support.

·       Familiarity with order processing and installation coordination workflows.

Key Traits We’re Looking For:

·       Customer-focused and empathetic.

·       Proactive communicator and confident problem-solver.

·       Detail-driven and committed to excellence.

·       Team player with a hands-on approach to service and admin support.

·       Capable of handling fast-paced environments with professionalism.