Global Training Jobs (NOW HIRING)

Trainer & FacilitatorWe are seeking a dynamic and engaging Trainer & Facilitator to support employee development, product knowledge, sales effectiveness, and customer experience initiatives through the delivery of high-impact training programs. The ideal candidate is a confident presenter and facilitator who enjoys working directly with learners, leading discussions, and creating an engaging learning environment. This role is primarily focused on training delivery, facilitation, coaching, and learner engagement.

The Trainer & Facilitator will be responsible for presenting training content, leading classroom and virtual learning experiences, and reinforcing key behaviors that drive performance. The ideal candidate thrives in a global training environment and is comfortable presenting to diverse audiences, including call-center agents, brand ambassadors, team leaders, operational leaders, and clients.

This individual will serve as a representative of the Global Training & Education team and should possess the professionalism, credibility, and communication skills necessary to effectively engage audiences, build trust, and drive learning outcomes across multiple levels of the organization.

Key ResponsibilitiesDeliver instructor-led training in both virtual and in-person environmentsFacilitate engaging learning experiences for agents, team leaders, ambassadors, and support staffLead classroom discussions, role plays, exercises, and knowledge checks to reinforce learning objectivesCreate a positive and interactive learning environment that encourages participation and engagementCoach learners on skill development, product knowledge, sales behaviors, and customer experience best practicesReinforce training concepts through follow-up sessions, huddles, coaching activities, and ongoing learner supportAssess learner understanding and adapt facilitation techniques to meet the needs of diverse audiencesPartner with Training Leadership and operational leaders to support training initiatives and performance goalsProvide feedback on learner performance, training effectiveness, and development opportunitiesMaintain training records, attendance tracking, and required documentationSupport continuous learning initiatives and ongoing employee development programsRepresent the Global Training & Education team with professionalism and confidence when interacting with employees, leaders, clients, and business partnersQualifications & Experience2–5 years of experience in training, facilitation, coaching, sales, customer service, or a related fieldDemonstrated ability to confidently present and facilitate in front of groups of varying sizesStrong public speaking, presentation, and communication skillsAbility to engage audiences, manage classroom dynamics, and drive active learner participationExperience facilitating virtual training sessions using video conferencing and learning platformsStrong interpersonal skills with the ability to build credibility and rapport with learners and leadershipAbility to simplify complex information and present it in a clear, engaging mannerProfessional presence and strong verbal communication skillsExperience working in customer service, sales, call-center, hospitality, or service-oriented environments is preferredProficiency with Microsoft Office, including PowerPoint, Word, Outlook, and TeamsBilingual or multilingual language skills are a plusWillingness and ability to travel, as neededPreferred CharacteristicsEnergetic and engaging presentation styleAbility to command a room and maintain audience attentionComfortable presenting to small and large groups, both virtually and in personStrong facilitation and classroom management skillsProfessional presence with the confidence to represent the Global Training & Education team in front of call-center agents, brand ambassadors, leaders, clients, and business partnersAbility to build credibility quickly and establish strong learner engagementAdaptable and comfortable responding to learner questions and business needs in real timeExperience working within a global or geographically dispersed training environment is a plusPassion for helping others learn, develop, and succeedStrong collaboration and relationship-building skillsExperience in sales is a plus.

Familiar with: Client needs assessmentSolution pitching and presentationsObjection handling and deal closingOngoing relationship managementSuccess in This RoleSuccessful candidates are confident facilitators who enjoy being in front of people and creating engaging learning experiences. They are comfortable presenting to a variety of audiences, from frontline employees to clients, and can quickly establish credibility and trust. They bring energy, professionalism, and adaptability to every training session and serve as strong leaders for the Global Training & Education team while helping learners develop the knowledge, skills, and behaviors needed to drive sales results.

Per local requirements and in the interest of transparency, the rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Rate Minimum:$48.75 hourly (minimum will not fall below the applicable state/local minimum wage thresholds)Hiring Rate Maximum:$65.00 hourly