ZipRecruiter

Log In

1

Gaming Customer Service Jobs (NOW HIRING)

previous page

Showing results 41-60

All JobsGaming Customer Service Jobs

Gaming Customer Service information

See salary details

$9

$18

$26

How much do gaming customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for gaming customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a gaming customer service?

A Gaming Customer Service job involves assisting players with in-game issues, account inquiries, technical support, and general questions related to a gaming platform. Customer service representatives communicate with players via chat, email, or phone to troubleshoot problems and ensure a positive gaming experience. They may also handle payments, refunds, and policy enforcement. Strong communication skills, patience, and a passion for gaming are essential for success in this role.

What are the key skills and qualifications needed to thrive in gaming customer service?

Excelling in Gaming Customer Service requires strong communication skills, problem-solving abilities, and familiarity with gaming platforms and terminology. Experience with customer support tools such as ticketing systems (e.g., Zendesk or Freshdesk), live chat, and basic troubleshooting software is often expected. Standout candidates also demonstrate patience, empathy, and the ability to remain calm under pressure when assisting players. These skills are crucial for delivering a positive gaming experience and fostering customer loyalty in a dynamic, fast-paced environment.

What are some common challenges faced by gaming customer service representatives and how can I prepare for them?

Gaming Customer Service professionals often encounter challenges such as resolving technical issues across multiple gaming platforms, addressing account or billing concerns, and diffusing frustrated or upset players. To prepare, it's important to stay updated on game features, common troubleshooting steps, and the policies of the company you're representing. Having a passion for gaming and familiarity with the products will help you better understand and empathize with customers. You'll also need strong time management skills to handle a high volume of inquiries efficiently while maintaining a positive and helpful attitude. Being resourceful and adaptable will allow you to thrive in this dynamic and ever-evolving role.

More about Gaming Customer Service jobs
What cities are hiring for Gaming Customer Service jobs? Cities with the most Gaming Customer Service job openings:
What are the most commonly searched types of Gaming Customer Service jobs? The most popular types of Gaming Customer Service jobs are:
What states have the most Gaming Customer Service jobs? States with the most job openings for Gaming Customer Service jobs include:
What job categories do people searching Gaming Customer Service jobs look for? The top searched job categories for Gaming Customer Service jobs are:
Gaming Customer Service jobs near you
Infographic showing various Gaming Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Gaming Associate

Knighted Ventures

Hayward, CA • On-site

$22 - $24/hr

Full-time

Re-posted 27 days ago

Knighted Ventures rating

7.3

Company rating: 7.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

8th of 15 rated gambling companies

Job description

Level Up Your Summer

If you thrive in high-energy environments and love a challenge, Knighted is the place to be. As a Gaming Associate, you'll be at the center of the action, using your knack for numbers and keen attention to detail. This is a full-time, hands-on opportunity perfect for driven individuals who want to stay sharp and grow professionally. Make your hustle count and build your future with us.

Locations: Hayward, CA
Pay Rate: $22 - $24 per hour (the additional $2/hour is for late-night shifts)
Work Schedule: Full-time only. 4 days per week, 10 hours per shift.
Weekend Requirement: Friday, Saturday, and Sunday availability is required.
Shifts: Be prepared to work late-night and overnight hours.
Training Schedule: M - F, 12 pm - 8 pm in Livermore

Want to see the Gaming Associate role in action? Click here to watch a video. If the link doesn't open, you can also find it by searching Gaming Associate on YouTube.

Please note: submitting an application allows you to be considered for any of our locations across California. To streamline the process and avoid duplicates, please submit only one application.

Qualifications
  • Must be 21 years of age or older
  • Authorization to work in the U.S.
  • Proficient in mental math (addition, subtraction, multiplication, and division)
  • Open availability for the casino's 24/7 hours of operation
  • Ability to pass a lifetime background check, credit check, and drug screen for state licensure
Physical Requirements
  • Able to sit or stand at a gaming table for 3 to 4 hours at a time
  • Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
  • Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
  • Able to see, speak, and hear clearly during gameplay
  • Has necessary vision capabilities: close, distance, color, peripheral, and depth perception
  • Comfortable with direct communication and giving corrections when needed
  • Able to stay focused and manage stress effectively in fast-paced, high-pressure environments
Why Join Knighted?
  • Comprehensive Paid Training: No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands-on learning and a clear understanding of the job.
  • Pay Raises: With each new game mastered and every skill honed through our training, you're not just gaining expertise — you're opening the door to increased compensation. Your commitment to excellence is the driving force behind your growth, and we're excited to stand by you every step of the way, supporting your journey to financial success through continuous learning and skill development.
  • Robust Benefits: Access to an extensive benefits package, including 401(k), student loan resource assistance, health insurance, vision and dental plans, and paid time off.
  • Community Engagement: Through our Knighted Neighbors program, we provide opportunities to give back. From volunteering at local events to supporting meaningful causes, you can join a team that values making a difference—both inside and outside the casino.
  • Low Physical Demand: This role focuses on customer service, quick thinking, and attention to detail—no heavy lifting required.
  • Career Advancement: Grow your career with clear, achievable pathways into leadership roles. 99% of our current supervisors, managers, and trainers began their journey as Gaming Associates, demonstrating our commitment to developing talent from within and supporting long-term professional growth.
Interview Process

In our interview process, we aim to ensure each person that joins the team is the right fit for Knighted and will provide ample information for you to assess if Knighted is the right fit for you. The process for this role is as follows:

  • Initial Interview - 30 Minutes

  • Final Interview - 30-45 Minutes

  • Orientation - 3-4 Hours

Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations.
Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.
By submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.

What Knighted Ventures employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom