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Gaming Customer Service Jobs (NOW HIRING)

Gaming Associate

Orange Park, FL ยท On-site

$19/hr

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

Gaming Associate

Ocala, FL ยท On-site

$19/hr

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

Gaming Associate

South Miami, FL ยท On-site

$21/hr

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

Gaming Associate

North Miami, FL ยท On-site

$21/hr

Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike. No casino ...

The Host is responsible for ensuring that guests feel welcome and comfortable in accordance with Boyd Gaming customer service standards. * Responsible for actively building and retaining guest ...

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Gaming Customer Service information

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$9

$18

$26

How much do gaming customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for gaming customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Gaming Customer Service job?

A Gaming Customer Service job involves assisting players with in-game issues, account inquiries, technical support, and general questions related to a gaming platform. Customer service representatives communicate with players via chat, email, or phone to troubleshoot problems and ensure a positive gaming experience. They may also handle payments, refunds, and policy enforcement. Strong communication skills, patience, and a passion for gaming are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Gaming Customer Service position, and why are they important?

Excelling in Gaming Customer Service requires strong communication skills, problem-solving abilities, and familiarity with gaming platforms and terminology. Experience with customer support tools such as ticketing systems (e.g., Zendesk or Freshdesk), live chat, and basic troubleshooting software is often expected. Standout candidates also demonstrate patience, empathy, and the ability to remain calm under pressure when assisting players. These skills are crucial for delivering a positive gaming experience and fostering customer loyalty in a dynamic, fast-paced environment.

What are some common challenges faced by Gaming Customer Service representatives and how can I prepare for them?

Gaming Customer Service professionals often encounter challenges such as resolving technical issues across multiple gaming platforms, addressing account or billing concerns, and diffusing frustrated or upset players. To prepare, it's important to stay updated on game features, common troubleshooting steps, and the policies of the company you're representing. Having a passion for gaming and familiarity with the products will help you better understand and empathize with customers. You'll also need strong time management skills to handle a high volume of inquiries efficiently while maintaining a positive and helpful attitude. Being resourceful and adaptable will allow you to thrive in this dynamic and ever-evolving role.

More about Gaming Customer Service jobs
What cities are hiring for Gaming Customer Service jobs? Cities with the most Gaming Customer Service job openings:
What are the most commonly searched types of Gaming Customer Service jobs? The most popular types of Gaming Customer Service jobs are:
What states have the most Gaming Customer Service jobs? States with the most job openings for Gaming Customer Service jobs include:
Infographic showing various Gaming Customer Service job openings in the United States as of May 2026, with employment types broken down into 58% Full Time, 32% Part Time, 5% Temporary, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Gaming Associate

Knighted Gaming

Orange Park, FL โ€ข On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 hours ago


Job description

Knighted Gaming is hiring at your local card room for entry-level Gaming Associates! If you're looking for a change to a long-term position with great benefits and opportunities for advancement, apply today!
Job Details
Position: Gaming Associate
Location: Orange Park, FL
Pay Rate: $17-19/hr
Scheduling:Full-time. Complete flexibility required. Weekend and late-night availability is a must.
Job Requirements
Monitor casino card games - Gaming Associates sit at live card table games, verify payouts, calculate bonuses, and regulate the rules of card games like Ultimate Texas Holdem' and Three-Card Poker.
Provide client & customer service - You are not a dealer, but you will be working alongside them, maintaining a positive and professional gaming atmosphere for guests and coworkers alike.
No casino experience required - We have ongoing paid, comprehensive training on gaming, leadership, and customer service.
Compensation & Benefits
Competitive compensation with a starting rate of $17 hourly, and up to $19 hourly for working late-night hours.
Free medical benefits, with options to upgrade your coverage.
Dental and vision coverage.
Paid time off (PTO).
Retirement planning through our 401(k) program.
Perks program for local gyms, restaurants, concerts, and more.
A company culture to be proud of inside and outside of work. Company parties, employee newsletters, volunteer events, and team outings are only a fraction of how we all stay connected!
Qualifications
Professionalism - The ability to operate with integrity and handle every interaction with maturity and respect.
Customer service oriented - The ability to maintain a positive and professional gaming atmosphere for guests and coworkers alike.
Positive attitude and mindset - Open to learning and taking on new challenges.
Comfortable with basic math - Ability to add, subtract, and multiply without a calculator.
Dependable & flexible availability - Operations are 24/7, therefore we need people available for afternoon, evening, late-night, and weekend shifts.
Must be at least 18 years of age or older - You will also need to be able to pass a thorough background and credit check.
You're a team player! - Work is much more fun and productive when we work together towards shared goals.
Knighted is a proud equal opportunity employer and all employees and qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.