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Gaming Customer Service Jobs in Indiana (NOW HIRING)

Boyd Gaming

TABLE GAMES FLOOR SUPERVISOR

Florence, IN · On-site

... customers in all types of business conditions and the ability to work harmoniously with coworkers. * Assumes overall responsibility for the effective gaming service activities for a designated area.

Domino's

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Job type: Full time and Part time, Permanent You got game? You got spring in your step? You want ... We are searching for qualified customer service reps with personality and people skills. We're ...

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How much do gaming customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for gaming customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a gaming customer service?

A Gaming Customer Service job involves assisting players with in-game issues, account inquiries, technical support, and general questions related to a gaming platform. Customer service representatives communicate with players via chat, email, or phone to troubleshoot problems and ensure a positive gaming experience. They may also handle payments, refunds, and policy enforcement. Strong communication skills, patience, and a passion for gaming are essential for success in this role.

What are the key skills and qualifications needed to thrive in gaming customer service?

Excelling in Gaming Customer Service requires strong communication skills, problem-solving abilities, and familiarity with gaming platforms and terminology. Experience with customer support tools such as ticketing systems (e.g., Zendesk or Freshdesk), live chat, and basic troubleshooting software is often expected. Standout candidates also demonstrate patience, empathy, and the ability to remain calm under pressure when assisting players. These skills are crucial for delivering a positive gaming experience and fostering customer loyalty in a dynamic, fast-paced environment.

What are some common challenges faced by gaming customer service representatives and how can I prepare for them?

Gaming Customer Service professionals often encounter challenges such as resolving technical issues across multiple gaming platforms, addressing account or billing concerns, and diffusing frustrated or upset players. To prepare, it's important to stay updated on game features, common troubleshooting steps, and the policies of the company you're representing. Having a passion for gaming and familiarity with the products will help you better understand and empathize with customers. You'll also need strong time management skills to handle a high volume of inquiries efficiently while maintaining a positive and helpful attitude. Being resourceful and adaptable will allow you to thrive in this dynamic and ever-evolving role.

What are the most commonly searched types of Gaming Customer Service jobs in Indiana?

The most popular types of Gaming Customer Service jobs in Indiana are:

What are popular job titles related to Gaming Customer Service jobs in Indiana?

For Gaming Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Gaming Customer Service jobs in Indiana look for?

The top searched job categories for Gaming Customer Service jobs in Indiana are:

Gaming Customer Service jobs near you
Infographic showing various Gaming Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

TABLE GAMES FLOOR SUPERVISOR

Boyd Gaming

Florence, IN • On-site

Full-time

Posted 16 days ago

Boyd Gaming rating

7.0

Company rating: 7.0 out of 10

Based on 105 frontline employees who took The Breakroom Quiz

77th of 164 rated casinos

Job description

Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
The Table Games Floor Supervisor is responsible for providing superior service to both the internal and external customer. This role is responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service according Belterra Casino Resort standards, while maintaining the integrity of the games. This role is responsible for learning the various policies and procedures required of the TG Floor Supervisor position.
The Table Games Floor Supervisor:
  • Provides superior customer service, positively effects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
  • Assumes overall responsibility for the effective gaming service activities for a designated area.
  • Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
  • Controls and directs games in progress by monitoring and providing assistance and dealer correction.
  • Familiar with accounting procedures and administrative tasks, i.e., fills, credits, marker transactions and responsibilities in regards to Indiana Gaming Regulations.
  • Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
  • Provides and monitors on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.
  • Mentors and provides performance feedback for assigned dealers regarding evaluations, promotions, demotions, discipline and other employment actions.
  • Performs related duties as assigned, and performs the duties of the positions within his/her span of control, as appropriate.
  • Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service level.
  • Responsible for tracking hands in play, head count, generating daily operating reports, and controlling the inventory of playing cards, dice and promotional items.
  • Relay work assignments to table games personnel through the use of road maps and other methods of job assignments.
  • Create new player loyalty cards for play tracking purposes.
  • Reprints player loyalty cards for guests with an existing account.
  • Ensures departmental compliance with Federal, State and Local regulations, and with departmental and company policies and procedures.
  • May work in the capacity of a dealer, due to business needs.

Qualifications
  • Ability to use all equipment associated with the position, including, but not limited to, computer keyboard and telephone.
  • Ability to review and comprehend player data and other necessary documentation and observe play of guests.
  • Ability to observe and direct actions of subordinates.
  • Ability to communicate effectively with customers and all levels of team members.
  • Ability to move effectively and efficiently around pit area so as to be able to observe play at all tables.
  • Must be flexible to work varying shifts and time schedules.
  • This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
  • Sound technical understanding of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
  • Demonstrated knowledge of policies and procedures of games supervised, as well as knowledge of and ability to identify various cheating techniques.
  • Completion of a wide variety of specific games training programs with resulting proficiency in several pit games.
  • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
  • These skills and abilities are typically acquired through multi-game dealing experience.
  • Must be at least 21 years of age.

Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

What Boyd Gaming employees say

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About Boyd Gaming

Sourced by ZipRecruiter

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Corporate Mission We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants. Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities. Company Vision Boyd Gaming is one of the nation's leading casino entertainment companies. But we're so much more - a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry. From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Las Vegas, NV, US

Year founded

1975

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