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Customer Service Monitor Jobs (NOW HIRING)

Miami Parking Authority

Customer Service Monitor

Miami, FL

$15.25 - $20.75/hr

Customer Service Monitor Individuals in this position's primary responsibility is assuring customer satisfaction, this includes answering the telephone and inter-come to assist the customers with any ...

Hope The Mission

Client Service Monitor

Los Angeles, CA · On-site

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Los Angeles, CA · On-site

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Los Angeles, CA · On-site

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Los Angeles, CA · On-site

$21.50 - $22/hr

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Los Angeles, CA · On-site

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Lancaster, CA · On-site

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Los Angeles, CA · On-site

$21.50 - $22.50/hr

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Customer Service

Be Seen First

Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Comfortable with technology (experience using dual monitors) * Process oriented * Comfortable ... If you are a motivated individual with a passion for client services, we encourage you to apply.

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How much do customer service monitor jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer service monitor in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Monitor, and why are they important?

To thrive as a Customer Service Monitor, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance, often supported by a relevant associate degree or experience. Familiarity with customer relationship management (CRM) systems, quality monitoring software, and reporting tools is typically required. Outstanding communication, impartiality, and problem-solving abilities help you provide objective feedback and foster continuous improvement. These skills ensure effective evaluation of service quality, support team development, and contribute to overall customer satisfaction.

How does a Customer Service Monitor typically interact with other departments to resolve customer issues?

Customer Service Monitors often collaborate closely with multiple departments, such as technical support, billing, and management, to ensure customer concerns are addressed efficiently. They may escalate complex problems to specialized teams, provide feedback to improve service processes, and follow up on resolutions to ensure customer satisfaction. This cross-functional communication helps maintain a seamless experience for customers and supports continuous improvement in service quality.

What are Customer Service Monitors?

Customer Service Monitors are professionals responsible for evaluating and ensuring the quality of customer service interactions within a company. They typically review phone calls, emails, chats, or in-person interactions to assess whether customer service representatives are following company policies and delivering satisfactory service. Their feedback helps identify training needs, improve customer satisfaction, and maintain high service standards. Customer Service Monitors may also compile reports and make recommendations to management for continuous improvement.

What is a call monitor job description?

A call monitor is responsible for listening to and evaluating customer service calls to ensure quality standards are met. They review recordings, provide feedback, and may use call monitoring software to track performance metrics. Strong communication skills and attention to detail are essential for this role.

What is the difference between Customer Service Monitor vs Customer Service Representative?

AspectCustomer Service MonitorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in customer serviceHigh school diploma or equivalent; training in customer service
Work EnvironmentSupervisory or quality assurance setting, often in call centers or customer service departmentsFrontline interaction with customers, via phone, email, or chat
Employer & IndustryRetail, telecom, finance, and service industriesRetail, telecom, finance, and service industries
Primary RoleMonitoring customer interactions, ensuring quality standards, providing feedbackHandling customer inquiries, resolving issues, providing information

In summary, Customer Service Monitors focus on overseeing and evaluating customer interactions to ensure quality, while Customer Service Representatives directly engage with customers to address their needs. Both roles are essential in customer service operations but differ in responsibilities and focus areas.

More about Customer Service Monitor jobs
What job categories do people searching Customer Service Monitor jobs look for? The top searched job categories for Customer Service Monitor jobs are:
Customer Service Monitor jobs near you
Infographic showing various Customer Service Monitor job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 46% Full Time, 46% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 94% Physical, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Monitor

Customer Service Monitor

Miami Parking Authority

Miami, FL

$15.25 - $20.75/hr

Other

Posted 22 days ago

Job description

Customer Service Monitor

Individuals in this position's primary responsibility is assuring customer satisfaction, this includes answering the telephone and inter-come to assist the customers with any inquiries. Continuously monitor the camera system for any equipment failure and report it to management. Also serves as customer service attendant when necessary.

  • Acts as a liaison between customers and the parking staff.
  • Resolves customer service issues.
  • Answers telephone inquiries regarding facility locations, monthly and daily rates by facility.
  • Handles complaints and/or problems regarding parking machines, parking operations, and reports of damage to vehicles while parked in garages or lots managed by MPA.
  • Conduct transactions remotely to assist customers.
  • Assist the public with information and directions.
  • Maintains work area and equipment in neat and clean state.
  • Performs other work as assigned.

Ability to courteously and effectively deal with customers on the telephone. Ability to provide information to the public. Should be computer proficient with strong typing skills. Knowledge of parking facility rules, regulations, procedures. Knowledge of simple arithmetic and the ability to make change quickly and accurately. Ability to work independently and complete assigned responsibilities. Physical strength and agility must be sufficient to perform assigned duties. Strong written and verbal communication skills; Must be able to communicate fluently in English and Spanish. Communicate effectively with customers with problems using tact and good judgment. Utilize simple office equipment. Follow oral and written instructions.

  • Experience - At least one year of Customer Service experience
  • Education - High school education
  • Requires the use of English grammar and arithmetic, including multiplication and division.
  • Must have ability to work with charts, tables, and schedules.
  • Requires accuracy in checking, posting, counting cash; operation of equipment, such as cash registers, computer terminals, typewriters, simple calculators, copiers, etc.

Restricted to the scope of the job duties. Judgment is used when responding to customer needs. Decision making and analysis of facts, surrounding individual problems and/or situation. Referral to supervisor on questionable cases. In attention or careless operation of equipment may cause lost time injury to self or others in immediate area. Work is not continually subject to verification or check, although errors usually remain within the Agency. Regular contacts with employees in other departments, general public and customers requiring tact, to avoid friction and obtain cooperation. Must call 2 hours prior to schedule when employee will be out. If an emergency arises that a replacement can't be found for the next schedule the employee working at that moment must be able to stay at the most 2 hours after their scheduled time until a replacement is found.

Job does not require skills and abilities beyond those normally possessed by the average individual. Manual ability requirements can be performed without practice. Light to moderate physical effort. Duties require frequent mental and visual attention where workflow is intermittent, and cycle or process involves waiting. Very good working conditions: absent of unpleasant elements, usual office conditions.

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