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Customer Service Monitor Jobs (NOW HIRING)

Hope The Mission

Client Service Monitor

Los Angeles, CA · On-site

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Los Angeles, CA · On-site

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Van Nuys, CA · On-site

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Los Angeles, CA · On-site

$21.50 - $22/hr

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Los Angeles, CA · On-site

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Lancaster, CA · On-site

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor - FT

Reseda, CA · On-site

$21.50 - $23.50/hr

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Customer Service

Be Seen First

Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Comfortable with technology (experience using dual monitors) * Process oriented * Comfortable ... If you are a motivated individual with a passion for client services, we encourage you to apply.

Customer Service

Be Seen First

Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Comfortable with technology (experience using dual monitors) * Process oriented * Comfortable ... If you are a motivated individual with a passion for client services, we encourage you to apply.

Hope The Mission

The Lead Client Services Monitor (LCSM)holds the floor. Acting as a leader, collaborator, and an important voice into continuous process improvement. Reporting to the Program Manager or Assistant ...

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Customer Service Monitor information

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$9

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$26

How much do customer service monitor jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for customer service monitor in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Customer Service Monitor can increase earnings by working multiple shifts, gaining specialized skills, or obtaining certifications that qualify for higher-paying roles. Earning $2000 weekly typically requires consistent full-time hours, excellent performance, and possibly supplementing income with related remote customer service or support roles.

What is the difference between Customer Service Monitor vs Customer Service Representative?

AspectCustomer Service MonitorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in customer serviceHigh school diploma or equivalent; training in customer service
Work EnvironmentSupervisory or quality assurance setting, often in call centers or customer service departmentsFrontline interaction with customers, via phone, email, or chat
Employer & IndustryRetail, telecom, finance, and service industriesRetail, telecom, finance, and service industries
Primary RoleMonitoring customer interactions, ensuring quality standards, providing feedbackHandling customer inquiries, resolving issues, providing information

In summary, Customer Service Monitors focus on overseeing and evaluating customer interactions to ensure quality, while Customer Service Representatives directly engage with customers to address their needs. Both roles are essential in customer service operations but differ in responsibilities and focus areas.

What are Customer Service Monitors?

Customer Service Monitors are professionals responsible for evaluating and ensuring the quality of customer service interactions within a company. They typically review phone calls, emails, chats, or in-person interactions to assess whether customer service representatives are following company policies and delivering satisfactory service. Their feedback helps identify training needs, improve customer satisfaction, and maintain high service standards. Customer Service Monitors may also compile reports and make recommendations to management for continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Service Monitor, and why are they important?

To thrive as a Customer Service Monitor, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance, often supported by a relevant associate degree or experience. Familiarity with customer relationship management (CRM) systems, quality monitoring software, and reporting tools is typically required. Outstanding communication, impartiality, and problem-solving abilities help you provide objective feedback and foster continuous improvement. These skills ensure effective evaluation of service quality, support team development, and contribute to overall customer satisfaction.

How does a Customer Service Monitor typically interact with other departments to resolve customer issues?

Customer Service Monitors often collaborate closely with multiple departments, such as technical support, billing, and management, to ensure customer concerns are addressed efficiently. They may escalate complex problems to specialized teams, provide feedback to improve service processes, and follow up on resolutions to ensure customer satisfaction. This cross-functional communication helps maintain a seamless experience for customers and supports continuous improvement in service quality.

How can you monitor customer service?

A Customer Service Monitor tracks and evaluates customer interactions through methods such as reviewing call recordings, analyzing customer feedback, and using monitoring tools like live chat software or customer relationship management (CRM) systems. This role often involves assessing service quality, identifying areas for improvement, and ensuring compliance with company standards.

Is CSR a good entry level position?

Customer Service Monitor roles are often considered entry-level positions that require strong communication and problem-solving skills. They typically involve handling customer inquiries, using basic computer tools, and working in a team environment, making them accessible for individuals starting their careers. These roles can provide valuable experience for those interested in customer service or administrative careers.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, client relations directors, or technical support managers, with salaries exceeding $70,000 annually. These positions typically require extensive experience, strong communication skills, and industry-specific knowledge or certifications.
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Customer Service Monitor jobs near you
Customer Service Monitor Tech

Customer Service Monitor Tech

Global Channel Management

Everett, WA

$19 - $25.75/hr

Other

Posted 18 days ago

Job description

Customer Service Monitor Tech

Everett, Washington, United States

$ 20.00 - 21.00 (US Dollar)

About the job Customer Service Monitor Tech

Customer Service Monitor Tech needs 1 year customer service experience

Customer Service Monitor Tech requires:

Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel.

Aerospace Production Certification Proctor

Strong interpersonal, communication, and organizational skills.

Ability to work independently or as a team.

Strong customer service skills.

MUST be open to a flexible work schedule (support clients 24/7) and willing/able to support all Puget Sound locations: Everett, Seattle and Renton.

Customer Service Monitor Tech duties:

Assist instructors in classes, hand out papers, help students with computers and, safety in the lab hire.

Work as part of the Instructor Resource Management team to facilitate electronic testing sessions at client sites.

Adaptability and responsiveness to client requirements and requests for assistance.

Maintain assigned testing areas schedules, equipment, communications and risks/constraints.

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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