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Customer Service Monitor Jobs (NOW HIRING)

City of New York

CUSTOMER SERVICE MONITOR

Manhattan, NY

$18.50 - $24.50/hr

The Home Energy Assistance Program (HEAP) is recruiting for one (1) Community Associate, to function as Customer Service Monitor, who will throughout the City, perform the following: - Act as liaison ...

City of New York

CUSTOMER SERVICE MONITOR

Manhattan, NY

$18.50 - $24.50/hr

The Home Energy Assistance Program (HEAP) is recruiting for one (1) Community Associate, to function as Customer Service Monitor, who will throughout the City, perform the following: - Act as liaison ...

City of New York

CUSTOMER SERVICE MONITOR

Manhattan, NY · On-site

$50K - $60K/yr

The Home Energy Assistance Program (HEAP) is recruiting for one (1) Community Associate, to function as Customer Service Monitor, who will throughout the City, perform the following: - Act as liaison ...

City of New York

CUSTOMER SERVICE MONITOR

Manhattan, NY · On-site

$18.75 - $24.75/hr

The Home Energy Assistance Program (HEAP) is recruiting for one (1) Community Associate, to function as Customer Service Monitor, who will throughout the City, perform the following: - Act as liaison ...

Hope The Mission

Client Service Monitor

Los Angeles, CA · On-site

$21.50/hr

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Thousand Oaks, CA · On-site

$22.15/hr

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Los Angeles, CA · On-site

$21.50/hr

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Chatsworth, CA · On-site

$21.50/hr

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Los Angeles, CA · On-site

$21.50/hr

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Hope The Mission

Client Service Monitor

Van Nuys, CA · On-site

$21.50/hr

Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Ferndale, MI · On-site

$16 - $22.85/hr

Monitor active payment arrangements and follow up to promote successful loan resolution. * Identify ... Meet or exceed quality, compliance, productivity, customer service, and collection performance ...

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Customer Service Monitor information

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How much do customer service monitor jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service monitor in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service monitor?

Customer Service Monitors are professionals responsible for evaluating and ensuring the quality of customer service interactions within a company. They typically review phone calls, emails, chats, or in-person interactions to assess whether customer service representatives are following company policies and delivering satisfactory service. Their feedback helps identify training needs, improve customer satisfaction, and maintain high service standards. Customer Service Monitors may also compile reports and make recommendations to management for continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service monitor?

To thrive as a Customer Service Monitor, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance, often supported by a relevant associate degree or experience. Familiarity with customer relationship management (CRM) systems, quality monitoring software, and reporting tools is typically required. Outstanding communication, impartiality, and problem-solving abilities help you provide objective feedback and foster continuous improvement. These skills ensure effective evaluation of service quality, support team development, and contribute to overall customer satisfaction.

How does a customer service monitor typically interact with other departments to resolve customer issues?

Customer Service Monitors often collaborate closely with multiple departments, such as technical support, billing, and management, to ensure customer concerns are addressed efficiently. They may escalate complex problems to specialized teams, provide feedback to improve service processes, and follow up on resolutions to ensure customer satisfaction. This cross-functional communication helps maintain a seamless experience for customers and supports continuous improvement in service quality.

What is the difference between Customer Service Monitor vs Customer Service Representative?

AspectCustomer Service MonitorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in customer serviceHigh school diploma or equivalent; training in customer service
Work EnvironmentSupervisory or quality assurance setting, often in call centers or customer service departmentsFrontline interaction with customers, via phone, email, or chat
Employer & IndustryRetail, telecom, finance, and service industriesRetail, telecom, finance, and service industries
Primary RoleMonitoring customer interactions, ensuring quality standards, providing feedbackHandling customer inquiries, resolving issues, providing information

In summary, Customer Service Monitors focus on overseeing and evaluating customer interactions to ensure quality, while Customer Service Representatives directly engage with customers to address their needs. Both roles are essential in customer service operations but differ in responsibilities and focus areas.

More about Customer Service Monitor jobs

What job categories do people searching Customer Service Monitor jobs look for?

The top searched job categories for Customer Service Monitor jobs are:

Customer Service Monitor jobs near you
Infographic showing various Customer Service Monitor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CUSTOMER SERVICE MONITOR

Manhattan, NY

City of New York
Public Administration • 10K+ employees

7.2

Company rating: 7.2 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

624th of 849 rated public administrative organizations

Good employer

Recommended by students

Uninterrupted breaks

Learn more about City of New Yorkexternal

$18.50 - $24.50/hr

Full-time

Posted 19 days ago

Job description

Job Description

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
The Home Energy Assistance Program (HEAP) is a federally funded block grant program, which provides funds to assist households in meeting their energy costs, energy crisis situations and energy-related home repair. The New York State Office of Temporary and Disability Assistance (NYSOTDA) charges the Human Resources Administration as the administrator of HEAP program throughout the City of New York. HEAP funded programs within HRA include Heatline, Infoline as well as serval support positions in the Central Office for Processing and Management Information Services. Citywide programs are also funded in Department for the Aging (DFTA)and the Department of Youth and Community Development (DYCD).
Under the supervision of the Outreach Coordinator, with some latitude for independent judgement:
The Home Energy Assistance Program (HEAP) is recruiting for one (1) Community Associate, to function as Customer Service Monitor, who will throughout the City, perform the following:
- Act as liaison between HRA units, city agencies, customers, and community organizations in order to resolve heat-related problems and process applications.
- Research client inquiries and drafts correspondence accordingly.
- Provide information and technical assistance to individuals, groups or organizations participating in HEAP.
- Provide training on HEAP procedures and the application process for community-based professionals and conduct follow-up activities to ensure appropriate outreach and assistance in the community environment.
- Conduct field visits to HEAP office sites to endure compliance with procedures.
- Assist the Director, Central Operations in the preparation of flyers, leaflets and other public relations materials on HEAP and energy assistance programs.
Hours/Shift:
Monday - Friday; 9am - 5pm
COMMUNITY ASSOCIATE - 56057

Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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