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Customer Service Monitor Jobs (NOW HIRING)

Customer Service

Fitchburg, MA

$16.25 - $22/hr

This role is responsible to monitor and communicate delivery schedules for products via customer status reports. Customer Service initiates, routes, coordinates, and monitors customer returns and ...

Customer Service

Livermore, CA · On-site

$18.75 - $25.50/hr

Role: Customer Service I Location: Livermore, CA 94550 Duration: 12 Months Shift Timings: 5:30 AM ... Monitors and assists customers with adherence to prescribed test frequency. * Promotes use of ...

Customer Service

Fitchburg, MA

$16.25 - $22/hr

This role is responsible to monitor and communicate delivery schedules for products via customer status reports. Customer Service initiates, routes, coordinates, and monitors customer returns and ...

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Customer Service Monitor information

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$9

$18

$26

How much do customer service monitor jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for customer service monitor in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Customer Service Monitor can increase earnings by working multiple shifts, gaining specialized skills, or obtaining certifications that qualify for higher-paying roles. Earning $2000 weekly typically requires consistent full-time hours, excellent performance, and possibly supplementing income with related remote customer service or support roles.

What is the difference between Customer Service Monitor vs Customer Service Representative?

AspectCustomer Service MonitorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in customer serviceHigh school diploma or equivalent; training in customer service
Work EnvironmentSupervisory or quality assurance setting, often in call centers or customer service departmentsFrontline interaction with customers, via phone, email, or chat
Employer & IndustryRetail, telecom, finance, and service industriesRetail, telecom, finance, and service industries
Primary RoleMonitoring customer interactions, ensuring quality standards, providing feedbackHandling customer inquiries, resolving issues, providing information

In summary, Customer Service Monitors focus on overseeing and evaluating customer interactions to ensure quality, while Customer Service Representatives directly engage with customers to address their needs. Both roles are essential in customer service operations but differ in responsibilities and focus areas.

What are Customer Service Monitors?

Customer Service Monitors are professionals responsible for evaluating and ensuring the quality of customer service interactions within a company. They typically review phone calls, emails, chats, or in-person interactions to assess whether customer service representatives are following company policies and delivering satisfactory service. Their feedback helps identify training needs, improve customer satisfaction, and maintain high service standards. Customer Service Monitors may also compile reports and make recommendations to management for continuous improvement.

What are the key skills and qualifications needed to thrive as a Customer Service Monitor, and why are they important?

To thrive as a Customer Service Monitor, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance, often supported by a relevant associate degree or experience. Familiarity with customer relationship management (CRM) systems, quality monitoring software, and reporting tools is typically required. Outstanding communication, impartiality, and problem-solving abilities help you provide objective feedback and foster continuous improvement. These skills ensure effective evaluation of service quality, support team development, and contribute to overall customer satisfaction.

How does a Customer Service Monitor typically interact with other departments to resolve customer issues?

Customer Service Monitors often collaborate closely with multiple departments, such as technical support, billing, and management, to ensure customer concerns are addressed efficiently. They may escalate complex problems to specialized teams, provide feedback to improve service processes, and follow up on resolutions to ensure customer satisfaction. This cross-functional communication helps maintain a seamless experience for customers and supports continuous improvement in service quality.

How can you monitor customer service?

A Customer Service Monitor tracks and evaluates customer interactions through methods such as reviewing call recordings, analyzing customer feedback, and using monitoring tools like live chat software or customer relationship management (CRM) systems. This role often involves assessing service quality, identifying areas for improvement, and ensuring compliance with company standards.

Is CSR a good entry level position?

Customer Service Monitor roles are often considered entry-level positions that require strong communication and problem-solving skills. They typically involve handling customer inquiries, using basic computer tools, and working in a team environment, making them accessible for individuals starting their careers. These roles can provide valuable experience for those interested in customer service or administrative careers.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, client relations directors, or technical support managers, with salaries exceeding $70,000 annually. These positions typically require extensive experience, strong communication skills, and industry-specific knowledge or certifications.
More about Customer Service Monitor jobs
Cafeteria Monitor

Cafeteria Monitor

Collierville Schools

Collierville, TN • On-site

$10.50 - $13.25/hr

Other

Posted 27 days ago


Job description

Classified - Position - Child Nutrition/Food Service/Monitor
Job Number 4600322176
Start Date
Open Date 06/03/2026
Closing Date
Position is responsible for monitoring and assisting students during lunch.
Other Job Type (if applicable) 3 hour position
Reports To School Principal
Start Date 08/05/2026
Additional Job Information
ESSENTIAL FUNCTIONS:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Seats students in the cafeteria
Monitors student behavior by circulating and interacting with students during meals; encouraging students to wait in line in an orderly fashion; encouraging students to focus on eating and not talking; encouraging students to pick up their trash; encouraging students to leave the cafeteria in an orderly fashion
Monitors students as they use the trash cans
Cleans the tables, chairs, and floors where students have eaten, as needed
Ensures students have utensils and condiments needed for lunch
Performs other related duties as assigned
MINIMUM QUALIFICATIONS:
High school diploma or GED
Ability to follow written and oral instructions
Must possess the ability to establish and maintain effective working relationships with students, staff, parents, and the public
Must have the ability to stand for extended periods of time
Ability to move around cafeteria and to bend and stoop
PERFORMANCE APTITUDES:
Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Human Interaction: Requires the ability to provide guidance, effective supervision, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
Functional Reasoning: Requires the ability to apply principles of rational systems, philosophies, laws, regulations, and procedures; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria and the goals and priorities of planning and development programs.
ADA COMPLIANCE:
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 50 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as rude/irate customers.
FLSA: NON-EXEMPT