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Customer Service Monitor Jobs (NOW HIRING)

STG Logistics

23408M3-Customer Service Manager

Dublin, OH · On-site

$56.10K - $90K/yr

You will also monitor all site activity while ensuring excellent customer service. As part of the STG team, you will have a starring role in helping us continue to provide excellent freight solutions ...

QFS Services, Inc.

Customer Service

Dallas, TX

$18/hr

Monitor customer feedback and suggest improvements to enhance service quality. Qualifications & Requirements * Strong communication skills, both verbal and written. * Ability to multitask and manage ...

Total Talent Inc

Customer Service

Dallas, TX

$18/hr

Monitor customer feedback and suggest improvements to enhance service quality. Qualifications & Requirements: * Strong communication skills, both verbal and written. * Ability to multitask and manage ...

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How much do customer service monitor jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer service monitor in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Monitor, and why are they important?

To thrive as a Customer Service Monitor, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance, often supported by a relevant associate degree or experience. Familiarity with customer relationship management (CRM) systems, quality monitoring software, and reporting tools is typically required. Outstanding communication, impartiality, and problem-solving abilities help you provide objective feedback and foster continuous improvement. These skills ensure effective evaluation of service quality, support team development, and contribute to overall customer satisfaction.

How does a Customer Service Monitor typically interact with other departments to resolve customer issues?

Customer Service Monitors often collaborate closely with multiple departments, such as technical support, billing, and management, to ensure customer concerns are addressed efficiently. They may escalate complex problems to specialized teams, provide feedback to improve service processes, and follow up on resolutions to ensure customer satisfaction. This cross-functional communication helps maintain a seamless experience for customers and supports continuous improvement in service quality.

What are Customer Service Monitors?

Customer Service Monitors are professionals responsible for evaluating and ensuring the quality of customer service interactions within a company. They typically review phone calls, emails, chats, or in-person interactions to assess whether customer service representatives are following company policies and delivering satisfactory service. Their feedback helps identify training needs, improve customer satisfaction, and maintain high service standards. Customer Service Monitors may also compile reports and make recommendations to management for continuous improvement.

What is a call monitor job description?

A call monitor is responsible for listening to and evaluating customer service calls to ensure quality standards are met. They review recordings, provide feedback, and may use call monitoring software to track performance metrics. Strong communication skills and attention to detail are essential for this role.

What is the difference between Customer Service Monitor vs Customer Service Representative?

AspectCustomer Service MonitorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in customer serviceHigh school diploma or equivalent; training in customer service
Work EnvironmentSupervisory or quality assurance setting, often in call centers or customer service departmentsFrontline interaction with customers, via phone, email, or chat
Employer & IndustryRetail, telecom, finance, and service industriesRetail, telecom, finance, and service industries
Primary RoleMonitoring customer interactions, ensuring quality standards, providing feedbackHandling customer inquiries, resolving issues, providing information

In summary, Customer Service Monitors focus on overseeing and evaluating customer interactions to ensure quality, while Customer Service Representatives directly engage with customers to address their needs. Both roles are essential in customer service operations but differ in responsibilities and focus areas.

More about Customer Service Monitor jobs
What job categories do people searching Customer Service Monitor jobs look for? The top searched job categories for Customer Service Monitor jobs are:
Customer Service Monitor jobs near you
Infographic showing various Customer Service Monitor job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 46% Full Time, 46% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 94% Physical, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Customer Contact Services

Winston Salem, NC • Remote

$13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

At Customer Contact Services (CCS), we are a growing, fast-paced contact center that provides professional telephone answering services for a wide range of clients. Our team takes pride in delivering accurate, courteous, and timely service while managing a high volume of inbound calls. We are looking for dependable, customer-focused individuals who can stay organized, follow processes, and maintain professionalism in a dynamic call center environment.
The Customer Service Representative (CSR) is responsible for handling inbound calls for multiple clients in a courteous, professional, and timely manner. Primary responsibilities include following client-specific scripts, gathering and documenting caller information accurately, scheduling appointments, and ensuring messages are relayed correctly. CSRs must be able to manage back-to-back calls, adapt quickly between different client accounts, and provide consistent service in a busy call center setting.

Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.
Job Responsibilities:
  • Deliver exceptional customer service to all callers
  • Answer incoming calls in a timely manner
  • Identify caller’s needs for call resolution
  • Adhere to company scripts and procedures to ensure consistency
  • Provide customers with product and service information
  • Accurately process online reservations
  • Accurately document call information and interactions
  • Maintain knowledge base of evolving products and services
  • Identify and escalate issues to supervisors
  • Maintain Quality Assurance standards
  • Ongoing training for all CCS client programs and accounts
  • Other duties as assigned
Requirements:
  • G.E.D. or higher education level
  • One year of call center or customer service experience
  • Understanding of basic computer hardware, software, and general systems
  • Computer navigation & typing skills to manage multiple programs, platforms, and systems
  • Ability to identify, understand, and protect confidential information
  • Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
  • Excellent written communication and documentation skills
  • Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules.
  • Strong problem-solving skills and attention to detail.
Availability Requirements:
  • 20-40 hours per week
  • Available Saturday or Sunday 
Available shifts:
  • 6:00 AM - 10:00 AM CST
  • 10:30 AM - 7:00 PM CST
  • 12:30 PM - 9:00 PM CST
  • 2:30 PM - 11:00 PM CST
Equipment Requirements:
  • Keyboard - F1 - F12 keys, Page Up/Page Down
  • Two monitors
  • Webcam
  • Ability to connect to internet via an ethernet cord (WIFI not permitted)
  • Wired USB Headset 
  • Windows 11
  • 8 gigs of RAM or more (Installed Physical Memory)
  • Intel i3 or AMD Ryzen 3 CPU or better.
Benefits:
  • Work from home
  • Monthly Performance Bonus Opportunities
  • Medical insurance (full-time employees)
  • Dental, and Vision insurance (full-time employees)
  • 401k
  • Paid time off
  • Life insurance
  • Holiday incentive pay
  • Employee events and activities
  • Advancement opportunities
A two-week remote training begins Monday, June 22nd and follows the schedule of Monday - Friday 8:00 - 4:30.
 

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