CCaaS x AI Manager, Functional Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics ...
CCaaS x AI Manager, Functional Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics ...
Data Analyst
West Lafayette, IN · On-site
Communicate effectively with stakeholders across functional and technical areas * Model best practices in data stewardship, documentation, and responsible data use Enhance Data Quality and Analytical ...
Data Analyst
West Lafayette, IN · On-site
Communicate effectively with stakeholders across functional and technical areas * Model best practices in data stewardship, documentation, and responsible data use Enhance Data Quality and Analytical ...
Sr. Business Analyst
Indianapolis, IN · Hybrid
$88K - $114K/yr
Reviews of functional processes and developing optimization plans using technology. * Performing requirements analysis, documenting, and communicating the results to QAMIS team and program team.
Sr. Business Analyst
Indianapolis, IN · Hybrid
$88K - $114K/yr
Reviews of functional processes and developing optimization plans using technology. * Performing requirements analysis, documenting, and communicating the results to QAMIS team and program team.
Oracle Functional Consultant
Indianapolis, IN · On-site
$60.75 - $76.50/hr
Analyze business issues, distill data and findings, and develop high-quality client deliverables, including process documentation, functional specifications, status updates, and reports. * Apply ...
Oracle Functional Consultant
Indianapolis, IN · On-site
$60.75 - $76.50/hr
Analyze business issues, distill data and findings, and develop high-quality client deliverables, including process documentation, functional specifications, status updates, and reports. * Apply ...
Collaborates with cross-functional teams to implement projects that reduce denials, improve ... Ability to analyze data, identify trends, and present actionable recommendations. * Strong ...
Collaborates with cross-functional teams to implement projects that reduce denials, improve ... Ability to analyze data, identify trends, and present actionable recommendations. * Strong ...
Senior Business Analyst
Indianapolis, IN · On-site
$88K - $114K/yr
Ability to lead cross-functional teams in delivering business solutions. * Manage project timelines ... Responsible for analyzing specific business processes and producing detailed documentation.
Senior Business Analyst
Indianapolis, IN · On-site
$88K - $114K/yr
Ability to lead cross-functional teams in delivering business solutions. * Manage project timelines ... Responsible for analyzing specific business processes and producing detailed documentation.
Provide day-to-day functional support for SAP users across manufacturing and supply chain ... Extract and analyze data to identify process gaps and opportunities for improvement. * Partner with ...
Provide day-to-day functional support for SAP users across manufacturing and supply chain ... Extract and analyze data to identify process gaps and opportunities for improvement. * Partner with ...
Pricing Analyst
Indianapolis, IN · On-site
$76K - $120K/yr
Strengthen cross-functional communication and accessibility of pricing capabilities and existing ... Strong analytical capability - with ability to translate data into clear recommendations
Pricing Analyst
Indianapolis, IN · On-site
$76K - $120K/yr
Strengthen cross-functional communication and accessibility of pricing capabilities and existing ... Strong analytical capability - with ability to translate data into clear recommendations
SAP Analyst
Richmond, IN · On-site
Provide day-to-day functional support for SAP users across manufacturing and supply chain ... Extract and analyze data to identify process gaps and opportunities for improvement. * Partner with ...
SAP Analyst
Richmond, IN · On-site
Provide day-to-day functional support for SAP users across manufacturing and supply chain ... Extract and analyze data to identify process gaps and opportunities for improvement. * Partner with ...
Senior Business Analyst
Indianapolis, IN · Remote
$88K - $114K/yr
Ability to lead cross-functional teams in delivering business solutions. * Manage project timelines ... Responsible for analyzing specific business processes and producing detailed documentation.
Senior Business Analyst
Indianapolis, IN · Remote
$88K - $114K/yr
Ability to lead cross-functional teams in delivering business solutions. * Manage project timelines ... Responsible for analyzing specific business processes and producing detailed documentation.
Product Analyst
South Bend, IN · On-site
This individual will work closely with cross functional teams including Product, Marketing ... Analyze customer insights and product usage metrics to uncover actionable insights that inform ...
Product Analyst
South Bend, IN · On-site
This individual will work closely with cross functional teams including Product, Marketing ... Analyze customer insights and product usage metrics to uncover actionable insights that inform ...
This individual will work closely with cross functional teams including Product, Marketing ... Analyze customer insights and product usage metrics to uncover actionable insights that inform ...
This individual will work closely with cross functional teams including Product, Marketing ... Analyze customer insights and product usage metrics to uncover actionable insights that inform ...
Business Analyst
Indianapolis, IN · On-site
Conduct interview sessions with state partners to elicit and validate functional and technical ... Effectively analyze information obtained in project work sessions to develop thorough and well ...
Business Analyst
Indianapolis, IN · On-site
Conduct interview sessions with state partners to elicit and validate functional and technical ... Effectively analyze information obtained in project work sessions to develop thorough and well ...
Ensures that technical functional specifications cover all business functional specifications ... This role will help analyze various aspects of the migration program including timing, sequencing ...
Ensures that technical functional specifications cover all business functional specifications ... This role will help analyze various aspects of the migration program including timing, sequencing ...
Senior Business Analyst
Indianapolis, IN · Remote
$88K - $114K/yr
Ability to lead cross-functional teams in delivering business solutions. * Manage project timelines ... Responsible for analyzing specific business processes and producing detailed documentation.
Senior Business Analyst
Indianapolis, IN · Remote
$88K - $114K/yr
Ability to lead cross-functional teams in delivering business solutions. * Manage project timelines ... Responsible for analyzing specific business processes and producing detailed documentation.
Business Systems Analyst
Indianapolis, IN · On-site
Create and maintain functional specification documents for software products supporting BSA projects. * Communicate with the project's Business Systems Analyst II and/or project stakeholders to ...
Business Systems Analyst
Indianapolis, IN · On-site
Create and maintain functional specification documents for software products supporting BSA projects. * Communicate with the project's Business Systems Analyst II and/or project stakeholders to ...
Financial Analyst 📍 Indianapolis, IN | 💼 Full-Time | 🕒 Onsite Are you a detail-oriented ... Collaborate with cross-functional teams to improve financial outcomes * Prepare monthly, quarterly ...
Financial Analyst 📍 Indianapolis, IN | 💼 Full-Time | 🕒 Onsite Are you a detail-oriented ... Collaborate with cross-functional teams to improve financial outcomes * Prepare monthly, quarterly ...
Partner with cross-functional teams to assess financial impact and support business decision-making * Provide variance analysis and explanations of actual results compared to the budget and forecast
Partner with cross-functional teams to assess financial impact and support business decision-making * Provide variance analysis and explanations of actual results compared to the budget and forecast
Partner with cross-functional teams to assess financial impact and support business decision-making * Provide variance analysis and explanations of actual results compared to the budget and forecast
Partner with cross-functional teams to assess financial impact and support business decision-making * Provide variance analysis and explanations of actual results compared to the budget and forecast
Financial Analyst
$90K - $110K/yr
... functional teams to improve operational and financial performance • Present risks, opportunities, and growth insights to leadership Qualifications for the Financial Analyst: • Bachelor's degree ...
Financial Analyst
$90K - $110K/yr
... functional teams to improve operational and financial performance • Present risks, opportunities, and growth insights to leadership Qualifications for the Financial Analyst: • Bachelor's degree ...
Functional Analyst information
See Indiana salary details
$22.65 - $27.53
16% of jobs
$30.50 is the 25th percentile. Wages below this are outliers.
$27.53 - $32.42
15% of jobs
$32.42 - $37.31
7% of jobs
$37.31 - $42.19
7% of jobs
The median wage is $43.50 / hr.
$42.19 - $47.08
16% of jobs
$47.08 - $51.97
9% of jobs
$51.97 - $56.85
3% of jobs
$57.90 is the 75th percentile. Wages above this are outliers.
$56.85 - $61.74
7% of jobs
$61.74 - $66.63
7% of jobs
$66.63 - $71.51
4% of jobs
$71.51 - $76.40
7% of jobs
$22
$46
$76
How much do functional analyst jobs pay per hour?
As of Jun 9, 2026, the average hourly pay for functional analyst in Indiana is $46.54, according to ZipRecruiter salary data. Most workers in this role earn between $30.19 and $60.87 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Functional Analyst, and why are they important?
To thrive as a Functional Analyst, you need a solid background in business analysis, requirements gathering, and process modeling, often backed by a degree in business, IT, or a related field. Familiarity with tools like SQL, UML, ERP systems (such as SAP or Oracle), and certifications like CBAP or PMI-PBA is highly beneficial. Strong communication, problem-solving, and stakeholder management skills set top performers apart in this role. These abilities ensure that business needs are accurately translated into functional solutions, driving successful project outcomes.
What Is a Functional Analyst?
A functional analyst helps companies optimize their business systems by examining their functionality. As a functional analyst, your job duties include evaluating current systems, designing improved systems through data modeling and research, preparing cost-benefit analyses, presenting your findings to company leaders, and implementing new business systems once approved. The qualifications for a career as a functional analyst include a bachelor’s degree in computer science or information technology, excellent analytical and communications skills, and significant experience with computer systems. Some employers prefer you to have a master’s degree in business administration (MBA) with a specialization in information systems.
What does a Functional Analyst do?
A Functional Analyst bridges the gap between business needs and IT solutions by analyzing business processes, gathering requirements, and translating them into functional specifications for developers. They work closely with stakeholders to understand their objectives, document workflows, and ensure that software or systems meet business goals. Functional Analysts also participate in testing, training, and implementation phases to ensure successful project delivery.
What is the difference between Functional Analyst vs Business Analyst?
| Aspect | Functional Analyst | Business Analyst |
|---|---|---|
| Required Credentials | Bachelor's in IT, Computer Science, or related field; certifications like CBAP or CCBA | Bachelor's in Business, Management, or related field; certifications like CBAP or PMI-PBA |
| Work Environment | IT projects, software development, system implementation | Business process improvement, project management, stakeholder analysis |
| Employer & Industry Usage | Tech companies, software vendors, IT departments | Consulting firms, corporate business units, financial services |
| Common Search & Comparison Intent | Understanding technical roles, system analysis | Business process analysis, project requirements |
While both roles involve analyzing and improving organizational processes, a Functional Analyst primarily focuses on technical system requirements and software functionalities. In contrast, a Business Analyst emphasizes understanding business needs and translating them into project requirements. Both roles often collaborate but serve different core functions within projects.
What are some common challenges Functional Analysts face when gathering requirements from stakeholders?
Functional Analysts often encounter challenges such as unclear or changing requirements, communication barriers between technical and non-technical stakeholders, and managing conflicting interests among different departments. To address these, successful Functional Analysts employ strong listening skills, facilitate effective meetings, and use documentation tools like process maps or user stories to clarify expectations. Building strong relationships with stakeholders and maintaining flexibility are essential for overcoming these hurdles and ensuring project success.
More about Functional Analyst jobs
What are the most commonly searched types of Functional Analyst jobs in Indiana? The most popular types of Functional Analyst jobs in Indiana are:
What are popular job titles related to Functional Analyst jobs in Indiana? For Functional Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Functional Analyst jobs in Indiana look for? The top searched job categories for Functional Analyst jobs in Indiana are:
What are popular job titles related to Functional Analyst jobs in IN? For Functional Analyst jobs in IN, the most frequently searched job titles are:
Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
58th of 138 rated financial services
Job description
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US