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Full Time Salesforce Support Engineer Jobs in Rochester, NY

BCC Software

DevOps Engineer

Pittsford, NY · On-site

$50 - $68.50/hr

The DevOps Engineer is responsible for supporting and enhancing the engineering infrastructure ... Position Type and Expected Hours of Work This is a full-time exempt position. Some flexibility in ...

BCC Software

DevOps Engineer

Pittsford, NY

$50 - $68.50/hr

The DevOps Engineer is responsible for supporting and enhancing the engineering infrastructure ... Position Type and Expected Hours of Work This is a full-time exempt position. Some flexibility in ...

LAPORTE L.C.C.

Junior Controls Engineer

Rochester, NY · On-site

Junior Controls Engineer We're seeking a full-time controls engineer to join our expanding team and ... Support the design and implementation of automation projects, assisting in the development of ...

Sydor Optics Inc.

Quality Engineer

Rochester, NY · On-site

$75K - $88K/yr

... support advanced industries including defense & aerospace, semiconductor, medical, entertainment ... Director of Quality & Operational Excellence Status: Full-Time FLSA Classification: Exempt The ...

Sydor Optics Inc.

Quality Engineer

Rochester, NY · On-site

$75K - $88K/yr

... support advanced industries including defense & aerospace, semiconductor, medical, entertainment ... Director of Quality & Operational Excellence Status: Full-Time FLSA Classification: Exempt The ...

Https://www.sydor.com/

Quality Engineer

Rochester, NY · On-site

$71K - $91K/yr

... support advanced industries including defense & aerospace, semiconductor, medical, entertainment ... Director of Quality & Operational Excellence Status: Full-Time FLSA Classification: Exempt The ...

LAPORTE L.C.C.

Senior Controls Engineer

Rochester, NY · On-site

$95K - $126K/yr

Senior Controls Engineer We're seeking a full-time controls engineer to join our expanding team and ... Lead and support the design of automation projects, developing specifications for control panels ...

Corning

Optical Fabrication Engineer

Fairport, NY · On-site

$84K - $116K/yr

... not support immigration sponsorship. The range for this position is $84,932.00 - $116,782.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job ...

Corning

Optical Fabrication Engineer

Fairport, NY

$84K - $116K/yr

... not support immigration sponsorship. The range for this position is $84,932.00 - $116,782.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job ...

Corning

Process Engineer

Fairport, NY · On-site

$70K - $97K/yr

The Process Engineer supports optical system assembly and test processes across both the Molecular ... The range for this position is $70,776.00 - $97,317.00 assuming full time status. Starting pay for ...

Corning

Process Engineer

Fairport, NY

$70K - $97K/yr

The Process Engineer supports optical system assembly and test processes across both the Molecular ... The range for this position is $70,776.00 - $97,317.00 assuming full time status. Starting pay for ...

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All JobsSalesforce Support Engineer JobsFull Time Salesforce Support Engineer JobsFull Time Salesforce Support Engineer Jobs in Rochester, NY

Full Time Salesforce Support Engineer information

See Rochester, NY salary details

$37.5K

$83.2K

$147K

How much do full time salesforce support engineer jobs pay per year?

As of Jul 15, 2026, the average yearly pay for full time salesforce support engineer in Rochester, NY is $83,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $103,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Full Time Salesforce Support Engineers, and how can I prepare for them?

Full Time Salesforce Support Engineers often encounter challenges such as resolving complex user issues, managing multiple support tickets with varying priorities, and keeping up with frequent Salesforce platform updates. To prepare, it's helpful to develop strong problem-solving skills, stay current with Salesforce release notes, and practice clear communication with both technical and non-technical stakeholders. Being proactive about learning and leveraging Salesforce documentation will also help streamline issue resolution and improve customer satisfaction.

What is the difference between Full Time Salesforce Support Engineer vs Salesforce Administrator?

AspectFull Time Salesforce Support EngineerSalesforce Administrator
CertificationsSalesforce Certified Support Specialist, Admin certifications beneficialSalesforce Certified Administrator (ADM 201) required
Work EnvironmentTechnical support, troubleshooting, issue resolutionSystem configuration, user management, process automation
ResponsibilitiesSupport users, resolve technical issues, maintain system healthCustomize Salesforce, manage users, create reports/dashboards

While both roles require Salesforce knowledge and certifications, a Full Time Salesforce Support Engineer primarily focuses on technical support and troubleshooting, whereas a Salesforce Administrator handles system configuration and user management. The Support Engineer role is more technical and reactive, while the Administrator role involves proactive system setup and optimization.

What does a Full Time Salesforce Support Engineer do?

A Full Time Salesforce Support Engineer is responsible for providing technical support and troubleshooting for Salesforce users within an organization. They help resolve issues related to Salesforce applications, ensure system functionality, and often assist with user training and best practices. Additionally, they may collaborate with development and administration teams to implement updates, customize workflows, and enhance the overall Salesforce experience. Their goal is to maintain smooth operation of Salesforce platforms and address any problems users encounter efficiently.

What are the key skills and qualifications needed to thrive as a Full Time Salesforce Support Engineer, and why are they important?

To thrive as a Full Time Salesforce Support Engineer, you need a strong understanding of Salesforce architecture, troubleshooting, and CRM management, typically demonstrated by a degree in computer science or related field and Salesforce certifications such as Salesforce Administrator or Platform App Builder. Familiarity with tools like Salesforce Service Cloud, Apex, SOQL, and case management systems is essential. Excellent problem-solving abilities, effective communication, and a customer-focused mindset are crucial soft skills for this role. These skills and qualities are important because they ensure timely resolution of technical issues, high customer satisfaction, and smooth operation of Salesforce environments.
What are the most commonly searched types of Salesforce Support Engineer jobs in Rochester, NY? The most popular types of Salesforce Support Engineer jobs in Rochester, NY are:
What are popular job titles related to Full Time Salesforce Support Engineer jobs in Rochester, NY? For Full Time Salesforce Support Engineer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Full Time Salesforce Support Engineer jobs in Rochester, NY look for? The top searched job categories for Full Time Salesforce Support Engineer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Full Time Salesforce Support Engineer jobs? Cities near Rochester, NY with the most Full Time Salesforce Support Engineer job openings:
Full Time Salesforce Support Engineer jobs near you
DevOps Engineer

DevOps Engineer

BCC Software

Pittsford, NY • On-site

$50 - $68.50/hr

Full-time

Posted 8 days ago

Job description

Company Description
BCC Software develops innovative software and data solutions that power critical customer communications for organizations across North America. With more than 45 years of industry leadership, we combine deep postal expertise with modern technology to help our customers streamline operations, improve efficiency, and drive growth.
Job Description
The DevOps Engineer is responsible for supporting and enhancing the engineering infrastructure, managing secure engineering operations, and maintaining internal development tools and software. This role includes automating engineering workflows, maintaining cloud-based infrastructure, and contributing to product development efforts. The DevOps Engineer will work closely with Development, QA, and IT teams to streamline and secure all aspects of the CI/CD pipeline while advancing cloud infrastructure, automation, and operational excellence across the engineering organization.
Key Responsibilities
  • Design, build and maintain CI/CD workflows and automation frameworks to support secure software delivery across on-premise and public cloud-hosted engineering environments and applications in alignment with IT and security access policies.
  • Champion and help implement established CI/CD, release automation and build security best practices across engineering teams, partnering with IT, security and architecture teams to align with enterprise standards.
  • Continuously improve deployment speed, release reliability and services operations through automation, pipeline quality improvements and observability capabilities
  • Be a key contributor in developing and maintaining all aspects of public cloud infrastructure solutions, including automated virtual machine deployment and ongoing support for team's infrastructure needs.
  • Continuously monitor and improve build systems for performance, security, scalability, and automation.
  • Work closely with Engineering, QA and IT to troubleshoot infrastructure and deployment issues in development, QA, staging, and production environments.

Qualifications
  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
  • Strong understanding of CI/CD principles, with hands-on experience building pipelines/actions within GitHub and/or ADO eco-system.
  • 5-7 years of experience in DevOps, infrastructure engineering, or a similar role
  • Experience in supporting container-based solutions utilizing Docker and Kubernetes
  • Familiarity with Microsoft Azure PAAS and SAAS services, including computer, networking, storage, containers and identify management.
  • Experience working with Infrastructure as Code (IaC), particularly using tools like Terraform, Bicep, ARM.
  • Knowledge of public and private cloud infrastructure security best practices.
  • Proficiency in PowerShell or like scripting languages for automation and system management.
  • Experience working within Lean and Agile development environments.

Additional Information
Work Location
This position offers remote work flexibility, with a preference for candidates located in the Rochester, NY area to enable increased in-person and onsite collaboration as business needs evolve.
Physical Demands
This is primarily an office-based role requiring extended periods of sitting and frequent use of hands for typing, writing, and operating standard office equipment. The position requires effective verbal and written communication. Occasional standing, walking, bending, reaching, or lifting of office supplies or small equipment up to 25 pounds may be required. Visual acuity sufficient for reading, computer work, and document review is necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Position Type and Expected Hours of Work
This is a full-time exempt position. Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours including evening and weekend work may be required as job duties demand.
AAP/EEO Statement
BCC Software provides equal employment opportunity to all individuals regardless of age, race, color, creed, religion, ancestry, sex (including pregnancy, childbirth or related medical conditions), gender, sexual orientation, gender identity or expression (including transgender status), national origin, veteran or military status, marital status, genetic information, physical or mental disability, familial status, reproductive health decisions, status as a victim of domestic violence, or any other basis protected by applicable laws and regulations. Further, the company takes affirmative action to ensure that all applicants and employees are treated without regard to any of these characteristics during the application process and/or employment. Discrimination of any type will not be tolerated.

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