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Full Time Helpdesk Jobs (NOW HIRING)

Kenaitze Indian Tribe

Helpdesk Technician

Kenai, AK · On-site

$20 - $26.75/hr

Systems Manager Employment Status: Full-Time FLSA Status: Non-Exempt Schedule: 40 Hours/52 Weeks Preference: TERO Ordinance 2017-01, P.L. 93-638 Job Summary The Helpdesk Technician is an entry-level ...

Viterbo University

Helpdesk Technician

La Crosse, WI

$19.75 - $26.50/hr

Join Viterbo University as a full-time, 10-month (Aug 1- May 31) Helpdesk Technician and play an important role in supporting the daily technology needs of faculty, staff, and students. In this ...

TekSynap

Helpdesk Specialist

Albuquerque, NM

... helpdesk support to keeps systems functioning. * Installation, configuration, maintenance and ... We offer our full-time employees a competitive benefits package to include health, dental, vision ...

The Arc of Schuyler

Help Desk Technician

Elmira, NY · On-site

$19 - $21.85/hr

Exciting opportunity for a Full Time Help Desk Technician at The Arc of Chemung-Schuyler in Elmira. Join our team and utilize your Help Desk or Internet Technology experience to provide exceptional ...

TekSynap

Helpdesk Specialist

Kirtland, NM

Overview We are seeking a Help Desk Specialist to provide technical support for our customer ... We offer our full-time employees a competitive benefits package to include health, dental, vision ...

TekSynap

Helpdesk Specialist

Kirtland, NM

RESPONSIBILITIES * Assist Systems Administrators by providing helpdesk support to keeps systems ... We offer our full-time employees a competitive benefits package to include health, dental, vision ...

Flex Moving and Storage

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Mover/Helper - Full Time

Avon, MA · On-site

$18 - $20/hr

Position Overview As a Mover/Helper at Flex Moving and Storage, you will play a key role in ... Job Types: Full-time, Part-time Pay: $18 hourly Benefits: * Dental insurance * Health insurance

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Flex Moving and Storage

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Mover/Helper - Full Time

Laurel, MD · On-site

$18 - $20/hr

Position Overview As a Mover/Helper at Flex Moving and Storage, you will play a key role in ... Job Types: Full-time, Part-time Pay: $18 hourly Benefits: * Dental insurance * Health insurance

Ask IT consulting

Helpdesk Analyst

Englewood, OH

$18.75 - $25.50/hr

Fulltime Primary Responsibilities: l Analyses Problems to identify problem area and provide correction action , recommending solutions to patient account related issues. Minimum Requirement: l ...

Enchanted Rock

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Job Type Full-time Description We are ERock! ERock is a leader and innovator in distributed energy ... helpdesk environments. * Working knowledge of: * Microsoft 365 administration (basic to ...

Mercantile Bank

Help Desk Technician

Grand Rapids, MI · On-site

$19.25 - $26/hr

Join Mercantile Bank as a Full Time Help Desk Technician and embark on an exciting career in the technology field! This is a unique opportunity for individuals eager to learn and grow, with a strong ...

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How much do full time helpdesk jobs pay per hour?

As of May 30, 2026, the average hourly pay for full time helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Helpdesk professional, and why are they important?

To thrive as a Full Time Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and typically a background in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential. Outstanding customer service, problem-solving abilities, and effective communication distinguish top performers in this role. These skills ensure quick resolution of technical issues, high user satisfaction, and smooth IT operations.

What are some common challenges faced by Full Time Helpdesk professionals, and how can they be managed effectively?

Full Time Helpdesk professionals often encounter challenges such as handling a high volume of support requests, managing difficult or frustrated users, and staying updated with rapidly changing technology. Effective time management, clear communication, and strong problem-solving skills are key to overcoming these obstacles. Many teams offer ongoing training and peer support to help helpdesk staff stay current and resilient, creating a collaborative environment where knowledge sharing is encouraged.

What are Full Time Helpdesk jobs?

Full Time Helpdesk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, hardware, or networks. Individuals in these roles typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. They may also document issues, escalate complex problems to higher-level IT staff, and help maintain company technology infrastructure. Full-time positions usually require standard working hours and may include benefits such as health insurance and paid time off.

What is the difference between Full Time Helpdesk vs Part Time Helpdesk?

AspectFull Time HelpdeskPart Time Helpdesk
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CertificationsCommonly required: CompTIA A+, Microsoft CertifiedOften same certifications, but less emphasis
Work EnvironmentOffice or remote, fast-paced supportFlexible, part-time shifts, similar environment
Employer UsageFull-time support teams in organizationsSupplementary support or seasonal needs

Full Time Helpdesk roles involve standard 35-40 hour workweeks with consistent support duties, while Part Time Helpdesk positions offer flexible hours with similar responsibilities. Both roles often require comparable certifications and work environments, but full-time roles provide more stability and benefits, making them suitable for those seeking a long-term career in IT support.

What cities are hiring for Full Time Helpdesk jobs? Cities with the most Full Time Helpdesk job openings:
What are the most commonly searched types of Helpdesk jobs? The most popular types of Helpdesk jobs are:
What states have the most Full Time Helpdesk jobs? States with the most job openings for Full Time Helpdesk jobs include:
Full Time Helpdesk jobs near you
Helpdesk Technician

Helpdesk Technician

Kenaitze Indian Tribe

Kenai, AK • On-site

$20 - $26.75/hr

Full-time

Posted 18 days ago

Job description

Helpdesk Technician
Department: Executive Office
Program: Information Technology
Reports to: Systems Manager
Employment Status: Full-Time
FLSA Status: Non-Exempt
Schedule: 40 Hours/52 Weeks
Preference: TERO Ordinance 2017-01, P.L. 93-638
Job Summary
The Helpdesk Technician is an entry-level position responsible for providing computing support to the Kenaitze Indian Tribe end users. The Helpdesk Technician will be first line support for desktops, laptops, software, printers and associated peripherals.
Essential Functions
  • Provide telephone technical support to end users as the first level of contact
  • Use remote support tools to assist users with technical issues
  • Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Properly escalate problems to the next level of support
  • Install, configure, test, and troubleshoot computers, laptops, printers, scanners and other peripherals
  • Track and document issue resolution using ticketing system
  • Follow up on outstanding requests and ensure timely resolution
  • Manage user accounts in Active Directory

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.
Working Conditions
Lifting Requirements
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Physical Requirements
  • Stand or Sit (Stationary position)
  • Walk (Move, Traverse)
  • Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
  • Climb (stairs/ladders) or balance (Ascend/Descend, work atop, Traverse)
  • Stoop, kneel, crouch or crawl (Position self (to), Move)
  • Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
  • See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
  • Pushing or Pulling
  • Repetitive Motion

Hazards and Atmospheric Conditions
  • Exposure to Dust

OSHA Categories
  • Category III - Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid

Equipment and Tools
List Equipment used for job: Computer, Printer, Scanner, Fax, Copier, and other computer/network-related equipment
Drives KIT or Personal Vehicle: Personal
Travel
  • Local

Comments: Travel is required between the Tribe's program locations. Other travel for training will be offered but not required
Qualifications
Education
  • High School Diploma or General Education Degree (GED)

Experience
  • Understanding of computer systems, mobile devices and other technology products with the ability to diagnose and resolve basic technical issues

Preferred
  • Computer Industry certifications (CompTIA A+ and Network+; Microsoft MCT)
  • Experience with help desk ticketing systems and asset/inventory tracking tasks
  • Knowledge and experience working with cultural diversities

License/Certification
  • Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy, or obtain within 90 days of hire

Special Skills
  • Proficiency with Microsoft Suite, or obtain training within 90 days of hire
  • Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others
  • Ability to work independently as well as collaboratively

*Memorandum of Understanding: Serves as documented evidence that the Kenaitze Indian Tribe has expressed the ineligibility of an employee to operate motor vehicles owned, leased or rented by the Kenaitze Indian Tribe, or to operate a personal vehicle on behalf of the Kenaitze Indian Tribe.

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