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Full Time Five9 Platform Administrator Jobs (NOW HIRING)

Current Home

SalesForce Administrator

Temecula, CA · Remote

Remote (US) Type: Full-time About the job Description Current Home runs on Salesforce. It's where ... design platforms (e.g., Five9, SalesRabbit, Aurora Solar) * Familiarity with Git and CLI-based ...

Aledade

Telephony Integration Administrator

The Telephony Solutions Administrator is responsible for driving the design, implementation, and ... Experience administering Five9 or another enterprise CCaaS platform, including ability to think ...

Current Home

SalesForce Administrator

Temecula, CA · On-site

Remote (US) Type: Full-time About the job Description Current Home runs on Salesforce. It's where ... platforms (e.g., Five9, SalesRabbit, Aurora Solar) • Familiarity with Git and CLI-based ...

CX Data Labs

five9 Developer

Dallas, TX · On-site

Five9 Developer Dallas, TX Fulltime Key Responsibilities * Design, develop, and maintain Five9 ... platforms) and other third-party financial APIs. * Implement omnichannel solutions (voice, chat ...

Liveops

Sr. Systems Engineer - Five9

$107K - $146K/yr

Senior Systems Engineer (Platform Engineering & Integration) Summary - Why You'll Love This Role ... Administrator Console) in a high-volume, blended (inbound & outbound) contact center. * Proven ...

Dabella

Dialer Systems Administrator

Austin, TX

$70K - $80K/yr

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications. * Maintain and optimize IVRs, call queues, campaigns, dialing ...

Dabella

$70K - $80K/yr

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications. * Maintain and optimize IVRs, call queues, campaigns, dialing ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications. * Maintain and optimize IVRs, call queues, campaigns, dialing ...

Five9

Director, IT Infrastructure

Irving, TX · On-site +1

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Identity & Access Management • Own the enterprise IAM strategy and platform: single sign-on ...

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All JobsFive9 Platform Administrator JobsFull Time Five9 Platform Administrator Jobs

Full Time Five9 Platform Administrator information

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$41K

$88.9K

$137.5K

How much do full time five9 platform administrator jobs pay per year?

As of Aug 9, 2026, the average yearly pay for full time five9 platform administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a full time Five9 platform administrator?

Full Time Five9 Platform Administrators are professionals responsible for managing and maintaining the Five9 cloud contact center platform within an organization. Their duties include configuring system settings, managing user accounts, troubleshooting technical issues, ensuring system security, and optimizing platform performance to support customer service operations. Working full time, they collaborate with IT teams, support staff, and business leaders to implement best practices and ensure seamless communication workflows. They also provide training and support to end-users and stay updated with the latest Five9 features and updates.

What are some common challenges faced by full time Five9 platform administrators, and how can they be addressed?

Full Time Five9 Platform Administrators often encounter challenges such as managing complex configurations, ensuring seamless integration with CRM tools, and responding quickly to system outages or performance issues. Staying up-to-date with platform updates and troubleshooting user-reported problems require strong analytical and communication skills. Proactive monitoring, regular training, and close collaboration with IT and support teams can help administrators overcome these challenges and maintain optimal system performance.

What are the key skills and qualifications needed to thrive as a full time Five9 platform administrator?

To thrive as a Full Time Five9 Platform Administrator, you need expertise in contact center operations, system administration, and a solid understanding of cloud-based telephony, typically supported by relevant IT or computer science education. Familiarity with the Five9 platform, CRM integrations, VoIP systems, and certifications such as Five9 Certified Administrator are essential. Strong problem-solving, attention to detail, and effective communication skills help administrators address technical challenges and support end-users. These competencies ensure seamless platform performance, high-quality customer service, and efficient resolution of issues in a dynamic contact center environment.
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What cities are hiring for Full Time Five9 Platform Administrator jobs? Cities with the most Full Time Five9 Platform Administrator job openings:
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Full Time Five9 Platform Administrator jobs near you
Infographic showing various Full Time Five9 Platform Administrator job openings in the United States as of August 2026, with employment types broken down into 51% Full Time, 46% Part Time, and 3% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.

Contact Center Systems Administrator (Five9 & Analytics)

Castlight Health

Sandy, UT • On-site

$81K - $122K/yr

Full-time

Posted 20 days ago

Job description

Job Description Summary
We are seeking a skilled Contact Center Systems Administrator to own the management, optimization, and reporting architecture of our Five9 cloud platform. In this role, your time will be split between hands-on Five9 administration-specifically focusing on Interactive Voice Response (IVR) design and outbound dialing strategies-and data consolidation. You will be the bridge between our raw telecom data and actionable business insights, pulling metrics from platforms like Aceyus, Five9, and manual data sources into unified reporting systems to drive performance.
How will you make an impact & Requirements
Core Responsibilities
  • Five9 Administration & IVR Design: Design, build, test, and maintain complex IVR routing flows, skills-based routing, and agent configurations within Five9 to optimize the customer journey.
  • Intelligent Virtual Agent (IVA) Administration: Experience administering and maintaining Five9 or other IVA platforms.
  • Outbound Dialing Management: Build and manage outbound dialing campaigns, lists, and dialing rules. Monitor list penetration, abandon rates, and compliance metrics to maximize agent productivity.
  • Data Consolidation & Reporting: Act as the primary architect for contact center performance data. Regularly pull, blend, and synthesize data from multiple disparate sources-including Five9, Aceyus, and external databases to tell a business story.
  • Dashboard, Workflow and Scorecard Administration: Maintain and optimize complex dashboards used by leadership. Build macros, formulas, and data connections to ensure daily, weekly, and monthly reports are accurate and delivered on time.
  • Troubleshooting & Support: Serve as the internal subject matter expert (SME) for Five9 technical issues, logic errors in routing, or data discrepancies in performance reports.

Required Technical Skills & Qualifications
  • Five9 Expertise: Minimum 2-3 years of hands-on experience administering Five9 (Advanced IVR Studio, Campaign Management, Administrator Console).
  • Outbound Campaign Architecture: Proven experience managing predictive, power, or preview dialers, including list management and compliance guidelines.
  • Multi-Source Reporting: Experience using Aceyus (or similar contact center data aggregation platforms) to monitor real-time and historical omnichannel metrics.
  • Advanced Data Manipulation: Exceptional skills in spreadsheet utilization (lookups, array formulas, Query function, Pivot Tables) and experience managing data pipelines from multiple platforms into single datasets
  • Analytical Mindset: Ability to look at multi-source telecom data and identify trends, routing bottlenecks, or data tracking gaps.
  • Familiarity with AI platforms: Working knowledge using Google Gemini and and other AI platforms

Preferred Qualifications
  • Five9 Administrator Certification preferred
  • Experience using Google Apps Script or basic SQL to automate data pulls into Google Sheets.
  • Background working in a high-volume blended (outbound & inbound) contact center environment.
  • Experience developing reports in complex data environment

Compensation:
$81,492.00
to
$122,238.00

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