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Full Time Cloud Help Desk Jobs (NOW HIRING)

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

The Role As our Help Desk Manager, you'll own the front line of the InverseTech client experience ... Technical certifications such as CompTIA A+/Network+, Microsoft, or cloud credentials. * Experience ...

Dickinson Wright PLLC

Help Desk

Chicago, IL · On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Booz Allen Hamilton

Help Desk Specialist

Rome, NY · On-site

$52K - $108K/yr

Knowledge of Azure, AWS, or cloud technologies * Ability to learn emerging IT technologies ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Audit-Tel Inc

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

We stand by our service and products, and we are looking for an IT Help Desk Director that has the ... Technical certifications such as CompTIA A+/Network+, Microsoft, or cloud credentials. * Experience ...

Booz Allen Hamilton

Help Desk Specialist

Rome, NY · On-site

$52K - $108K/yr

Knowledge of Azure, AWS, or cloud technologies * Ability to learn emerging IT technologies ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

Showplace Cabinetry

Help Desk Technician

Harrisburg, SD · On-site

$19.25 - $25.75/hr

... equipment, print servers, and cloud-based phone systems. * Perform on-site and remote ... Benefits (Full-Time Employees) Paid Time Off * Minimum 13 days paid vacation per year (PTO begins ...

New

Neumo

Help Desk Manager

Birmingham, AL · On-site

Manage all Help Desk activity which includes responding to calls from end-user clients, logging ... Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud)

Showplace Cabinetry

Help Desk Technician

Harrisburg, SD · On-site

$19.64 - $29.47/hr

... equipment, print servers, and cloud-based phone systems. * Perform on-site and remote ... Benefits (Full-Time Employees) Paid Time Off * Minimum 13 days paid vacation per year (PTO begins ...

New

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: Exempt Position Summary The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Waterloo, Iowa Work Arrangement: Full-Time, On-Site FLSA Status: ExemptPosition SummaryThe IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service ...

SI Solutions, LLC

Help Desk Analyst

Englewood, CO · On-site

$64K - $71K/yr

The Help Desk Analyst is the first point of contact for employees requiring technical assistance ... Support Microsoft 365, Teams, SharePoint, Box, NetSuite, VPN, and related cloud-based services.

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All JobsCloud Help Desk JobsFull Time Cloud Help Desk Jobs

Full Time Cloud Help Desk information

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How much do full time cloud help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for full time cloud help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is full time cloud help desk a stressful job?

A full-time cloud help desk role can be stressful due to the need to quickly resolve technical issues, manage multiple support tickets, and maintain high service levels. The job often requires strong problem-solving skills, familiarity with cloud platforms, and the ability to work under pressure, especially during high-demand periods or system outages.

What are the key skills and qualifications needed to thrive as a full time cloud help desk professional, and why are they important?

To thrive as a Full Time Cloud Help Desk professional, you need strong troubleshooting skills, a solid understanding of cloud computing concepts, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with cloud platforms like AWS, Azure, or Google Cloud, as well as ticketing systems and remote support tools, is often required, with certifications (such as AWS Certified Cloud Practitioner or CompTIA Cloud+) providing a competitive edge. Excellent communication, patience, and problem-solving abilities help professionals address user issues effectively and collaborate with technical teams. These skills and qualities are crucial for delivering timely support, maintaining cloud system reliability, and ensuring customer satisfaction.

What is the difference between Full Time Cloud Help Desk vs Full Time Cloud Support Specialist?

AspectFull Time Cloud Help DeskFull Time Cloud Support Specialist
CertificationsCompTIA Cloud+, AWS Certified Cloud Practitioner, Microsoft Azure FundamentalsSame as Help Desk, plus specialized certifications like AWS Certified Solutions Architect
Work EnvironmentHelp desk ticketing systems, remote support, customer communicationTechnical troubleshooting, system configuration, proactive support
Employer & Industry UsageIT service providers, cloud service companies, enterprise IT departmentsCloud service providers, managed service providers, enterprise IT teams

While both roles involve supporting cloud services, the Full Time Cloud Help Desk primarily handles customer inquiries and troubleshooting via ticketing systems, focusing on issue resolution. The Full Time Cloud Support Specialist often engages in deeper technical support, system configuration, and proactive problem-solving. Both roles require similar certifications and work in comparable environments, but the Support Specialist typically performs more advanced technical tasks.

What is a full time cloud help desk?

A Full Time Cloud Help Desk professional provides technical support and assistance to users experiencing issues with cloud-based services and applications. They help resolve problems related to cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud, including troubleshooting connectivity, configuration, and access issues. These specialists work full time, often serving as the first point of contact for clients or employees needing help with cloud technology, ensuring minimal downtime and smooth operation of cloud resources.

Are full time cloud help desk jobs still in demand?

Full-time cloud help desk jobs remain in demand due to the increasing reliance on cloud services across industries. These roles often require knowledge of cloud platforms like AWS or Azure, and strong troubleshooting skills to support remote and hybrid work environments.

How does a full time cloud help desk professional typically collaborate with other IT teams to resolve complex issues?

A Full Time Cloud Help Desk professional often works closely with network engineers, cloud architects, and security teams to address and resolve complex technical problems. When an issue goes beyond standard troubleshooting, help desk staff escalate tickets and facilitate communication between users and specialized teams. This collaborative approach ensures efficient problem-solving and knowledge sharing, which helps prevent recurring issues and improves overall cloud service reliability. Additionally, regular meetings and documentation practices are common to keep all stakeholders informed and aligned.
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Full Time Cloud Help Desk jobs near you
Infographic showing various Full Time Cloud Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Director

Audit Tel

Cincinnati, OH • On-site

$65K - $80K/yr

Full-time

Posted 6 days ago

Job description

About InverseTech
InverseTech is a managed services provider that keeps technology running for growing businesses. When something breaks, when a system slows down, or when a team just needs answers fast - our clients call us. Behind every one of those calls is a support team that cares about getting it right. We're now looking for a leader to take that team to the next level.
The Role
As our Help Desk Manager, you'll own the front line of the InverseTech client experience. You'll lead a multi-tier support team across several client accounts, making sure tickets get resolved fast, service levels are met, and every interaction leaves the client confident they chose the right partner. This is a hands-on leadership role for someone who loves both the operational detail and the people side of running a great support desk.
What You'll Do
  • Lead day-to-day help desk operations across all client accounts, keeping tickets triaged, prioritized, and resolved within SLA.
  • Coach, mentor, and grow a multi-tier team of team leads and technicians - and build a culture people want to be part of.
  • Own the metrics that matter: SLA attainment, first-contact resolution, response times, backlog, and customer satisfaction.
  • Act as the senior escalation point for major incidents and sensitive client situations.
  • Run service reviews and QBRs, turning support data into clear stories and improvement plans for clients and leadership.
  • Mature our processes, tooling, and knowledge base - driving automation and ITIL-aligned workflows that scale.
  • Partner with account management and engineering to onboard new clients and expand existing ones.

What You Bring
  • 5+ years in IT support, including 3+ years leading a help desk or service desk team.
  • Experience in an MSP or multi-client support environment.
  • A strong track record of hitting SLAs and improving support KPIs at scale.
  • Hands-on knowledge of ITSM/ticketing platforms (ConnectWise, Autotask, ServiceNow, Freshservice, Zendesk, or similar).
  • A solid grasp of ITIL practices - incident, request, problem, and change management.
  • Excellent communication skills and the confidence to manage both technical teams and client relationships.

Nice to Have
  • ITIL Foundation (or higher) certification.
  • Technical certifications such as CompTIA A+/Network+, Microsoft, or cloud credentials.
  • Experience building service dashboards and reporting.
  • Familiarity with RMM tools and MSP operational workflows.

Why You'll Love It Here
  • Real ownership - this is your desk to lead and shape.
  • A team that takes pride in the work and supports each other.
  • Investment in your growth, including certifications and professional development.

Apply