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Front Office Trainer Jobs (NOW HIRING)

Hyatt

Front Office Lead

San Diego, CA · On-site

$28.06/hr

This position leads other associates by coaching, giving direction and may include training. Front Office Lead is the perfect opportunity for a seasoned Front Office Agent ready to advance their ...

Hyatt

Front Office Supervisor

Kansas City, MO · On-site

Support onboarding, training reinforcement, and cross-training for Front Office processes, systems, and service standards. Model professionalism, accountability, and service excellence in all ...

Hyatt

Front Office Supervisor

Kansas City, MO

The Front Office Supervisor works alongside the team to maintain service flow, uphold standards ... Team Coordination, Coaching & Training Support · Provide day-to-day direction, coaching, and ...

HYATT Hotels

Front Office Lead

San Diego, CA

$28.06/hr

This position leads other associates by coaching, giving direction and may include training. Front Office Lead is the perfect opportunity for a seasoned Front Office Agent ready to advance their ...

Stonebridge Companies

Front Office Supervisor

Flushing, NY · On-site

$25 - $27/hr

Conduct performance evaluations and identify training needs for front office staff. * Act as Duty Manager when required and attend management meetings as necessary. Reasonable accommodations may be ...

Legacy Ventures LLC

Front Office Supervisor

Tucker, GA

$16 - $18/hr

Support training and onboarding of new front office team members. Handle special requests, group reservations, and serve as acting Front Office Manager when needed. Monitor and maintain front office ...

Hyatt Hotels Corporation

Front Office Lead

San Diego, CA · On-site

$28.06/hr

This position leads other associates by coaching, giving direction and may include training. Front Office Lead is the perfect opportunity for a seasoned Front Office Agent ready to advance their ...

Hyatt

Front Office Lead

San Diego, CA

$28.06/hr

This position leads other associates by coaching, giving direction and may include training. Front Office Lead is the perfect opportunity for a seasoned Front Office Agent ready to advance their ...

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Front Office Trainer information

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How much do front office trainer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for front office trainer in the United States is $31.24, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $35.58 per hour, depending on experience, location, and employer.

What is a Front Office Trainer job?

A Front Office Trainer is responsible for training and developing front desk staff in hospitality or corporate settings. They ensure employees are skilled in customer service, reservation systems, communication, and company policies. Their role includes conducting training sessions, creating manuals, and evaluating staff performance. The goal is to enhance service quality, improve efficiency, and maintain brand standards.

What are the key skills and qualifications needed to thrive in the Front Office Trainer position, and why are they important?

To thrive as a Front Office Trainer, you need comprehensive knowledge of front office operations, hospitality best practices, and experience in training or team leadership, often backed by a degree in hospitality or business. Familiarity with property management systems (PMS), reservation platforms, and industry-standard software like Opera or Salesforce is typically required. Outstanding communication, patience, and interpersonal skills help motivate trainees and foster a positive learning environment. These skills ensure new hires and front office teams are equipped to deliver excellent customer service and maintain smooth operations.

What are the typical day-to-day responsibilities of a Front Office Trainer?

As a Front Office Trainer, your daily responsibilities include designing and conducting training sessions for front desk staff, monitoring their performance, and providing ongoing support or feedback. You might also develop training materials, coordinate onboarding for new hires, and ensure all front office processes comply with company standards. Collaboration with managers and other departments is common to identify training needs and address any service gaps. This role is hands-on and dynamic, making it ideal for professionals who enjoy mentoring and continuous improvement.

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Front Office Trainer jobs near you

Front Office Supervisor

Stonebridge Companies

Flushing, NY • On-site

$27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

City, State:Flushing, New York


 

Title: Front Office Supervisor

Location: Flushing, NY

FLSA: Non-Exempt

Status: Full-time

Reports to: Front Office Manager

Supervises: Front Office Department

Pay Range: $25 - $27

Job Summary: The Front Office Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain established service standards and operational efficiency.

Essential Functions and Duties:

  • Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.

  • Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.

  • Be available to handle guest problems or complaints in a timely manner.

  • Ensure rooms are maintained to the company's established standards.

  • Maximize room occupancy while adhering to the overbooking policy.

  • Maintain effective communication between reservations, front office, and other departments such as housekeeping.

  • Ensure that all guest charges are accurately entered and that accounts are balanced daily.

  • Supervise and expedite the check-out process for departing guests.

  • Ensure efficient delivery and collection of luggage to and from guest rooms.

  • Oversee and maintain cleanliness and order in all front office areas.

  • Conduct performance evaluations and identify training needs for front office staff.

  • Act as Duty Manager when required and attend management meetings as necessary.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

  • 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.

  • Strong leadership and supervisory skills with the ability to manage a team effectively.

  • Excellent communication and interpersonal skills to interact with guests, staff, and management.

  • Proficiency in property management systems, reservations, and check-in/check-out processes.

  • Ability to manage guest issues and resolve complaints in a professional and timely manner.

  • Experience with scheduling, training, and staff development.

  • Strong organizational skills with attention to detail to ensure smooth front office operations.

Work Environment:

  • Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel.

  • Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests.

  • Must be able to lift and carry objects up to 20 lbs. occasionally.

  • Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-05-15

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

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