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Front Desk Receptionist Greeter Jobs in Springfield, IL

Sikich

Office Service Generalist

Springfield, IL · On-site

$21.49 - $29.03/hr

Serve as a Front Desk Liaison (i.e., greet visitors, answer phone company wide, screen and direct calls, reserve conference rooms). * Sort and distribute incoming and interoffice mail, receive guests ...

Sikich

Office Service Generalist

Springfield, IL · On-site

$21.49 - $29.03/hr

Serve as a Front Desk Liaison (i.e., greet visitors, answer phone company wide, screen and direct calls, reserve conference rooms). * Sort and distribute incoming and interoffice mail, receive guests ...

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All JobsFront Desk Receptionist Greeter JobsFront Desk Receptionist Greeter Jobs in Springfield, IL

Front Desk Receptionist Greeter information

See Springfield, IL salary details

$10

$16

$21

How much do front desk receptionist greeter jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for front desk receptionist greeter in Springfield, IL is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.37 per hour, depending on experience, location, and employer.

How much do front desk receptionists earn?

Front desk receptionists typically earn a median hourly wage of around $13 to $16, which translates to approximately $27,000 to $33,000 annually for full-time work. Salaries can vary based on location, experience, and the industry or organization they work for.

How to become a front desk receptionist with no experience?

To become a front desk receptionist with no experience, focus on developing strong communication and customer service skills, and consider completing a short training course or certification in office administration or customer service. Entry-level positions often require a high school diploma or equivalent and basic computer skills, such as familiarity with Microsoft Office or scheduling software. Gaining volunteer experience or internships can also help build relevant skills and improve your chances of securing a receptionist role.

What are the key skills and qualifications needed to thrive as a front desk receptionist greeter, and why are they important?

To thrive as a Front Desk Receptionist Greeter, you need excellent organizational skills, attention to detail, and basic office knowledge, often supported by a high school diploma or equivalent. Familiarity with office phone systems, scheduling software, and basic computer programs like Microsoft Office is typically required. Outstanding interpersonal skills, a friendly demeanor, and effective communication set top performers apart in this role. These skills and qualities are crucial for creating a positive first impression, ensuring smooth office operations, and delivering exceptional customer service.

What does a front desk receptionist greeter do?

A Front Desk Receptionist Greeter is responsible for welcoming visitors, answering phone calls, and directing guests or clients to the appropriate person or department. They serve as the first point of contact for anyone entering an office, business, or organization, helping to create a positive first impression. Their duties often include managing visitor logs, handling inquiries, and performing basic administrative tasks to ensure smooth front office operations.

What are some common challenges faced by front desk receptionist greeters, and how can they effectively handle them?

Front Desk Receptionist Greeters often encounter challenges such as managing multiple tasks simultaneously, handling difficult or upset visitors, and maintaining professionalism during busy periods. To address these, it’s important to develop strong organizational skills, remain calm under pressure, and use clear, polite communication. Building familiarity with company protocols and utilizing digital scheduling or visitor management systems can also help streamline daily responsibilities and enhance the guest experience.

What is the difference between Front Desk Receptionist Greeter vs Customer Service Representative?

AspectFront Desk Receptionist GreeterCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; customer service training often preferred
Work EnvironmentFront office, reception area, lobbyCall centers, retail, office settings
Employer & Industry UsageHospitals, hotels, corporate officesRetail, telecommunications, service industries
Primary RoleGreeting visitors, answering phones, directing guestsAssisting customers, resolving issues, providing product info

While both roles involve interaction with clients or visitors, a Front Desk Receptionist Greeter primarily manages front office duties like greeting guests and handling inquiries in person, whereas a Customer Service Representative focuses on assisting customers via phone or online, often resolving issues and providing product support. The roles overlap in communication skills but differ in work environment and specific responsibilities.

What are popular job titles related to Front Desk Receptionist Greeter jobs in Springfield, IL?

For Front Desk Receptionist Greeter jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Front Desk Receptionist Greeter jobs in Springfield, IL look for?

The top searched job categories for Front Desk Receptionist Greeter jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Front Desk Receptionist Greeter jobs?

Cities near Springfield, IL with the most Front Desk Receptionist Greeter job openings:

Front Desk Receptionist Greeter jobs near you
Infographic showing various Front Desk Receptionist Greeter job openings in Springfield, IL as of August 2026, with employment types broken down into 61% Full Time, 31% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,457 per year, or $16.6 per hour.

Customer Service Specialist

University of Illinois

Springfield, IL • On-site

$16.75 - $22.25/hr

Full-time

Posted 19 days ago

Job description

Position Summary

The primary function of this position is to monitor the daily activities and operations of the Incoming Call Bank under the direction of the Central Services Manager.
Duties & Responsibilities

  • Process Lead Responsibilities:Analyzes, coordinates, and reviews the activities of the Incoming Call Bank team to assure quality. Prepares, monitors, and maintains staff's call answering schedules.Evaluate the Incoming Call Bank processes and procedures for needed modifications and make recommendations to the Central Services Manager. Develop training materials, facilitate training, and best practices.Manage, maintain, and troubleshoot the Zoom Contact Center phone system.Lead team meetings as needed.Collaboratively evaluates staffing needs and ensures that the personnel needs of the department are being met; develops and reviews job descriptions for unit staff positions.Serves as liaison for the Incoming Call Bank with Central Services, and Regional and Assistant Regional Managers to coordinate a balance between Incoming Call Bank and Regional Office responsibilities, as necessary.Assist with Random moment sampling, reaching out to staff regarding unanswered samples, and assisting with any questions or concerns.
  • Front Desk Responsibilities:Greet visitors; determine nature and purpose of visit/confirm appointment, call staff /escort visitor to meeting room, monitor visitor log, and issue badges.Answer and handle incoming calls on the Division's main phone lines, as necessary, which includes:Make complex inquiries of callers to determine appropriate call routingRespond to inquiries from clients to provide or clarify information on division services.Resolve or refer customer service issues to designated personnel for further investigation.Retrieve and forward voicemail from general mailbox includes call-offs, general inquiries, etc.Retrieve incoming faxes and forward to appropriate personnel or department.Retrieve and forward email inquiries from our websites contact us form.Maintain complex staff and contact information directories with notes for special call handling instructions, which are updated weekly based on the staff itinerary.Maintain front desk procedural manuals, updating as needed.
  • Perform administrative support tasks such as proofreading and correcting errors, transcribing, and keyboarding, operating office equipment and computers.Serves as support and backup for Central Support and the Administrative Services Unit:1. Making travel arrangements for staff2. Completion of monthly university vehicle mileage reports3. Processing incoming and outgoing mail4. Assist with translation requests for care coordination teams5. Assist with processing of APORS, NBHS, SSI and Prior Approvals.6. Maintain the Administrative Services Unit SharePoint site.7. Assist other departments as necessary to support DSCC's mission.Performs miscellaneous duties as assigned
  • Perform other related duties and participate in special projects as assigned.
    • University of Illinois logo

    About University of Illinois

    Sourced by ZipRecruiter

    The University of Illinois, located in Urbana, Illinois, US, is a prominent entity in the higher education sector. Operating its official functions through its website uillinois.edu, the institution provides a range of educational programs and services. The University was founded in 1867 and has since grown dramatically both in size and reputation. Its core values are embodied in its mission to enhance the lives of its students and citizens in the state, nation, and world through leadership in learning, discovery, engagement, and economic development. The university boasts several notable achievements including producing Nobel laureates and Pulitzer prize winners. It is renowned for its research programs and is known for significant advancements across various fields including engineering, science, and humanities.

    Industry

    Colleges, universities, and professional schools

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    Urbana, IL, US

    Year founded

    1974

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