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Front Desk Manager Jobs in Decatur, GA (NOW HIRING)

Hotel Spero

FRONT DESK AGENT

Peachtree Corners, GA

$16 - $18/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

eLinks Education Corp

Front Desk Manager

Roswell, GA · On-site

$15.75 - $20.25/hr

Candidates must have adequate time management skills and be open to learning new strategies and systems. * Provide prospective families with information or literature describing the preschool program.

Choice Hotels

Front Desk Supervisor

Atlanta, GA

$16.25 - $21.25/hr

Front Office Manager / Hotel Manager Job Type: Full-Time Location: Comfort Inn Atlanta Job Summary: The Front Desk Supervisor oversees the daily operations of the front desk to ensure a smooth check ...

Comfort Inn Atlanta Downtown

Front Desk Supervisor

Atlanta, GA · On-site

$14.75 - $19/hr

Front Office Manager / Hotel Manager Job Type: Full-Time Location: Comfort Inn Atlanta Job Summary: The Front Desk Supervisor oversees the daily operations of the front desk to ensure a smooth check ...

Marriott North Charleston

Front Desk Supervisor

Atlanta, GA

$16.25 - $21.25/hr

The Front Desk Supervisor position is a PM position, 3pm to 11pm on the front desk to ensure ... Participates in daily Yield Management Meetings. * Insures that all employees follow safety rules ...

TPG Hotels Resorts and Marinas

Front Desk Supv

Atlanta, GA

$16.25 - $21.25/hr

Train and supervise front desk agents and other front office staff in partnership with Front Office Manager * Ensure staff adheres to dress code and grooming standards. * Address disciplinary issues ...

Crestview Management, LLC

Front Desk Clerk

Atlanta, GA

$13.50 - $16.50/hr

```html Front Desk Clerk Location: Atlanta, GA 30354 Job Summary We are seeking a friendly and ... Manage check-in and check-out processes efficiently. * Maintain the reception area, ensuring it is ...

Crestview Management, LLC

Front Desk Clerk

Atlanta, GA

$13.50 - $16.50/hr

```html Front Desk Clerk Location: Atlanta, GA 30354 Job Summary We are seeking a friendly and ... Manage check-in and check-out processes efficiently. * Maintain the reception area, ensuring it is ...

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How much do front desk manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for front desk manager in Decatur, GA is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.67 per hour, depending on experience, location, and employer.

What Is a Front Desk Manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a Front Desk Manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by Front Desk Managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What are Front Desk Managers?

Front Desk Managers are professionals responsible for overseeing the operations and staff at the front desk of hotels, offices, or other establishments. They ensure guests or clients receive excellent service, handle reservations, manage check-ins and check-outs, and resolve any issues that arise. Additionally, they train and supervise front desk staff, maintain records, and coordinate with other departments to ensure smooth operations. Their role is crucial in creating a positive first impression and maintaining the overall efficiency of the front desk area.

What is the highest paid receptionist job?

The highest paid receptionist roles are often in specialized industries such as medical or legal offices, where salaries can exceed $50,000 annually. Executive or front desk managers in large corporations may also earn higher salaries, especially with experience and relevant certifications. Salary varies based on location, industry, and level of responsibility.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

More about Front Desk Manager jobs
What are the most commonly searched types of Front Desk jobs in Decatur, GA? The most popular types of Front Desk jobs in Decatur, GA are:
What are popular job titles related to Front Desk Manager jobs in Decatur, GA? For Front Desk Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Front Desk Manager jobs in Decatur, GA look for? The top searched job categories for Front Desk Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Front Desk Manager jobs? Cities near Decatur, GA with the most Front Desk Manager job openings:
Front Desk Manager jobs near you
FRONT DESK AGENT

FRONT DESK AGENT

Emory Conference Center Hotel

Peachtree Corners, GA

$16 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Front Desk Agent

Do you have a passion for creating last memories for guests? If so, join us at The Hilton Atlanta Northeast. The Hilton Atlanta Northeast with Crestline Hotels & Resorts is currently looking to add one full time front desk agent. In order to be considered, you should be available any day of the week, including weekends and holidays, and available both morning and evening shifts. No overnight shifts are required for this position. The starting pay is based on previous proven and successful experience in customer service, preferably experience in a full service hotel, with a range of $16.00 - $18.00 per hour, plus access to benefits.

At Crestline we believe in offering our employees a work environment that allows for work-life balance. We offer a variety of benefits to our team members. Benefits for full time team members include the following:

  • Medical, Vision, Dental, and Life Insurance
  • Company Matched 401K and Roth 401K
  • Employee Assistance Program
  • Paid Leave – up to 3 weeks in the first year
  • A free meal per shift
  • Pet Insurance
  • Team Member Travel Discounts
  • Great Employee Events and more

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths include: Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities include:

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience include:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

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