Job Summary Responsible for the review and investigation of Freight claims. Works to collect transportation records and other supporting documentation and provides liability recommendations for ...
Job Summary Responsible for the review and investigation of Freight claims. Works to collect transportation records and other supporting documentation and provides liability recommendations for ...
Job Summary Responsible for the review and investigation of Freight claims. Works to collect transportation records and other supporting documentation and provides liability recommendations for ...
Job Summary Responsible for the review and investigation of Freight claims. Works to collect transportation records and other supporting documentation and provides liability recommendations for ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Riverview, FL. What You'll Do * Review and validate claim documentation to ensure ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Riverview, FL. What You'll Do * Review and validate claim documentation to ensure ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Riverview, FL. What You'll Do * Review and validate claim documentation to ensure ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Riverview, FL. What You'll Do * Review and validate claim documentation to ensure ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Phoenix, AZ. What You'll Do * Review and validate claim documentation to ensure completeness ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Phoenix, AZ. What You'll Do * Review and validate claim documentation to ensure completeness ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Phoenix, AZ. What You'll Do * Review and validate claim documentation to ensure completeness ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Phoenix, AZ. What You'll Do * Review and validate claim documentation to ensure completeness ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Chicago Loop. What You'll Do * Review and validate claim documentation to ensure ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Chicago Loop. What You'll Do * Review and validate claim documentation to ensure ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Riverview, FL. What You'll Do * Review and validate claim documentation to ensure ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Riverview, FL. What You'll Do * Review and validate claim documentation to ensure ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Chicago Loop. What You'll Do * Review and validate claim documentation to ensure ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Chicago Loop. What You'll Do * Review and validate claim documentation to ensure ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Phoenix, AZ. What You'll Do * Review and validate claim documentation to ensure completeness ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Phoenix, AZ. What You'll Do * Review and validate claim documentation to ensure completeness ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Chicago Loop. What You'll Do * Review and validate claim documentation to ensure ...
Prior freight claims experience is required for consideration. This is also an on-site position located in Chicago Loop. What You'll Do * Review and validate claim documentation to ensure ...
Logistics & Freight Specialist
Post Falls, ID · On-site
$16.50 - $20/hr
Position Summary The Logistics & Freight Claims Specialist is responsible for overseeing freight claims from start to resolution. This role works closely with carriers, warehouses, vendors, customer ...
Quick apply
Logistics & Freight Specialist
Post Falls, ID · On-site
$16.50 - $20/hr
Position Summary The Logistics & Freight Claims Specialist is responsible for overseeing freight claims from start to resolution. This role works closely with carriers, warehouses, vendors, customer ...
Claims Specialist
$22/hr
... freight payment team to ensure any disputes with transportation carriers are solved timely • Communication with carriers to ensure that there are no gaps in information required • End to end ...
Claims Specialist
$22/hr
... freight payment team to ensure any disputes with transportation carriers are solved timely • Communication with carriers to ensure that there are no gaps in information required • End to end ...
Compile and organize freight claims data from internal systems and carrier reports * Analyze damage trends by mode, carrier, product type, lane, and packaging method * Identify root causes of freight ...
Compile and organize freight claims data from internal systems and carrier reports * Analyze damage trends by mode, carrier, product type, lane, and packaging method * Identify root causes of freight ...
Compile and organize freight claims data from internal systems and carrier reports * Analyze damage trends by mode, carrier, product type, lane, and packaging method * Identify root causes of freight ...
Compile and organize freight claims data from internal systems and carrier reports * Analyze damage trends by mode, carrier, product type, lane, and packaging method * Identify root causes of freight ...
Compile and organize freight claims data from internal systems and carrier reports * Analyze damage trends by mode, carrier, product type, lane, and packaging method * Identify root causes of freight ...
Compile and organize freight claims data from internal systems and carrier reports * Analyze damage trends by mode, carrier, product type, lane, and packaging method * Identify root causes of freight ...
Position Overview The Senior Manager of Inbound Logistics and Freight Claims will be responsible for providing strategic leadership to both Domestic Inbound Logistics, as well as the Supply Chain ...
Position Overview The Senior Manager of Inbound Logistics and Freight Claims will be responsible for providing strategic leadership to both Domestic Inbound Logistics, as well as the Supply Chain ...
Warehouse Logistics Coordinator
Knoxville, TN · On-site
$20 - $30/hr
Manage freight claims from initiation through resolution. * Maintain detailed documentation and tracking of all freight claims. * Coordinate transportation activities to support on-time deliveries.
Quick apply
Warehouse Logistics Coordinator
Knoxville, TN · On-site
$20 - $30/hr
Manage freight claims from initiation through resolution. * Maintain detailed documentation and tracking of all freight claims. * Coordinate transportation activities to support on-time deliveries.
Senior Manager, Inbound Logistics and Supply Chain Claims
Beverly, NJ · On-site
$60/day
Position Overview The Senior Manager of Inbound Logistics and Freight Claims will be responsible for providing strategic leadership to both Domestic Inbound Logistics, as well as the Supply Chain ...
Senior Manager, Inbound Logistics and Supply Chain Claims
Beverly, NJ · On-site
$60/day
Position Overview The Senior Manager of Inbound Logistics and Freight Claims will be responsible for providing strategic leadership to both Domestic Inbound Logistics, as well as the Supply Chain ...
Logistics Cordinator
Fall River, MA · On-site
$25 - $28/hr
File and track freight claims related to damages or service issues * Coordinate reverse logistics, customer returns, call tags, and carrier pickups * Communicate with freight carriers and internal ...
Logistics Cordinator
Fall River, MA · On-site
$25 - $28/hr
File and track freight claims related to damages or service issues * Coordinate reverse logistics, customer returns, call tags, and carrier pickups * Communicate with freight carriers and internal ...
Freight Claims information
See salary details
$11.54 - $14.31
4% of jobs
$14.31 - $17.09
14% of jobs
$18.17 is the 25th percentile. Wages below this are outliers.
$17.09 - $19.86
19% of jobs
The median wage is $21.67 / hr.
$19.86 - $22.64
21% of jobs
$22.64 - $25.42
14% of jobs
$26.53 is the 75th percentile. Wages above this are outliers.
$25.42 - $28.19
10% of jobs
$28.19 - $30.97
4% of jobs
$30.97 - $33.74
5% of jobs
$33.74 - $36.52
3% of jobs
$36.52 - $39.29
3% of jobs
$39.29 - $42.07
3% of jobs
$11
$24
$42
How much do freight claims jobs pay per hour?
As of Jun 19, 2026, the average hourly pay for freight claims in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.
What are the typical daily responsibilities of someone working in Freight Claims?
Freight Claims professionals are primarily responsible for investigating and processing claims related to lost, damaged, or delayed shipments. This includes reviewing shipment documentation, communicating with carriers and customers, gathering evidence, and ensuring compliance with industry regulations. On a daily basis, you’ll analyze claim validity, maintain accurate records, and often negotiate resolutions or settlements. The role requires close collaboration with logistics, customer service, and legal teams to maintain a smooth claims workflow and uphold company standards.
What are the key skills and qualifications needed to thrive in the Freight Claims position, and why are they important?
To thrive in Freight Claims, you need attention to detail, problem-solving abilities, familiarity with shipment documentation, and an understanding of logistics processes, often supported by prior experience in transportation or supply chain roles. Proficiency in using claim management software, Microsoft Office Suite, and sometimes proprietary freight tracking systems is highly valuable. Strong communication, negotiation, and organizational skills distinguish top performers in this position. These abilities ensure accurate claim processing, effective coordination with stakeholders, and timely resolution of claim issues, which are critical for minimizing financial losses and maintaining customer satisfaction.
What does a Freight Claims job involve?
A Freight Claims job involves managing and processing claims for damaged, lost, or delayed shipments in the logistics and transportation industry. Responsibilities typically include investigating claims, gathering necessary documentation, communicating with carriers and customers, and ensuring claims are resolved in compliance with company policies and industry regulations. Strong attention to detail, problem-solving skills, and knowledge of shipping laws and regulations are essential for this role.
More about Freight Claims jobs
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What are the most commonly searched types of Freight Claims jobs? The most popular types of Freight Claims jobs are:
What states have the most Freight Claims jobs? States with the most job openings for Freight Claims jobs include:
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Full-time
Posted yesterday
CSX rating
7.2
Based on 85 frontline employees who took The Breakroom Quiz
172nd of 341 rated logistics
Job description
Job Summary
Responsible for the review and investigation of Freight claims. Works to collect transportation records and other supporting documentation and provides liability recommendations for management and the Commercial team. Leads strategic technology initiatives, enhancements for the department to include metrics and analytics.
Primary Activities and Responsibilities
- Review and analyze claims filed by the customers for various reasons including loss, damage, delays including service interruption, plant shutdowns, etc. to ensure rail carrier regulations, transportation contracts, Association of American Railroads (AAR) freight claims rules, Sarbanes-Oxley (SOX) requirements, and adherence to company practices with regard to risk and liability.
- Work with customers and claims personnel to resolve claims reconsiderations or rebuttals
- Communicate with sales and marketing managers on liability issues
- Manage the auto contractor settlements, collections from responsible parties to ensure proper and timely cash application.
- Prepare and conduct training sessions on new technology tools and enhancements
- Provide updates to customers on claims status
- Gather requirements and lead meetings with business and IT to include troubleshooting exceptions to find proper solution
- Responsible for Freight Claims technology budget reports
- Work closely with the CSX Technology department to ensure OE IT budget is appropriately managed based on the work and tools prescribed
- Responsible for KPI reports, and all Tableau and adhoc reporting
- Periodically review and update SOPs and training modules for publishing on teamsite
- Miscellaneous activities and responsibilities as assigned by manager
Minimum Qualifications
- Bachelor's Degree/4-year Degree
- 1 or more years of experience in Accounting, Finance or Customer Liability Claims
Equivalent Minimum Qualifications
- Associates Degree/2-year Degree
- 3 or more years of experience in Accounting, Finance or Customer Liability Claims
Preferred Qualifications
- Bachelor's Degree/4-year Degree
- 3 or more years of experience in Accounting, Finance or Customer Liability Claims
- 1 or more years of supervisory experience
Knowledge and Skills
- Ability to work under pressure and maintain composure while handling multiple responsibilities
- Knowledge of liability provisions of transportation contracts and related coverage laws
- BOBJ, PowerBi, SAP, Salesforce and various systems (i.e., Transportation, Terminal & Yard, Reference Files, Accounting Processes, Revenue and Expenditures, etc.)
- customer liability claims
- Ability to solve complex problems
- Interpret liability rules and regulations on rail carrier customer claim issues
- Microsoft Office skills
- Tableau analytics reporting proficiency
- LEAN certification preferred but not required
- Oral and written communication skills
- Negotiation and presentation skills
Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.
CSX is passionate about building a workforce that reflects the values and behaviors of ONE CSX. We are nationally recognized for our commitment to diversity and engagement, as well as our support for veterans and reservists.
CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Connect with us on Facebook X LinkedIn Instagram YouTube
Closing Statement
At CSX, two of our six Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
CSX is an Equal Opportunity Employer Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the EEO is Law poster.
CSX Transportation and its subsidiaries are not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at CSX via e-mail, Internet, or directly to hiring managers without a valid written search agreement in place with the Talent Acquisition / HR department will be deemed the sole property of CSX. No placement fee will be paid in the event a candidate is hired as a result of the referral, or through other means.
This role offers an annual salary range based on experience and qualifications. In addition to base salary we provide an annual bonus opportunity.
At CSX, we prioritize valuing and developing employees, as well as operating safely. We are committed to offering our team members competitive compensation, a comprehensive benefits package, and unlimited growth opportunities. Our benefits support financial, physical, emotional, and social well-being, with health plans, wellness programs, and customizable coverage options. Learn more about our benefits here.
About CSX
Sourced by ZipRecruiter
Industry
Rail transportation
Company size
10,000+ Employees
Headquarters location
Jacksonville, FL, US
Year founded
1978