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Freelance Live Chat Support Jobs in Decatur, GA (NOW HIRING)

Rethink

Senior Manager of Customer Support

Atlanta, GA · On-site +1

Live Chat * Ticketing System * Email Support * Customer Escalations * Self-Service Resources Customer Experience Excellence * Monitor and improve key customer satisfaction metrics, including: * NPS

DDM GROUP LLC

Breaking News Writer (Freelance)

Atlanta, GA · On-site

$20.50 - $26.25/hr

This role is designed for journalists who live and breathe the news cycle. The ideal candidate is a ... supporting media to maximize engagement and reader retention Maintain high editorial standards for ...

160over90

Copywriter - Freelance

Atlanta, GA

To do that, we have priorities we live by: IDEAS over EXECUTIONS PARTNERSHIP over OWNERSHIP COURAGE ... We see immeasurable value internally and throughout the core of the businesses we support. Don't ...

DDM GROUP LLC

Breaking News Writer (Freelance)

Atlanta, GA

$20.25 - $26/hr

This role is designed for journalists who live and breathe the news cycle. The ideal candidate is a ... Utilize CMS tools, photos, video, and supporting media to maximize engagement and reader retention

Brilliant Earth

Sales Associate, Jewelry

Alpharetta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application ...

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application ...

Autodesk

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Support customers through live chat, email, and outbound phone. Customer interactions may include technical troubleshooting, product usage questions, onboarding, account setup, mobile application ...

Brilliant Earth

Sales Associate, Jewelry

Atlanta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Alpharetta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Atlanta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...

Brilliant Earth

Sales Associate, Jewelry

Atlanta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Alpharetta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Ministrybrands

Client Support Specialist

Alpharetta, GA · Hybrid

$17.50 - $23.75/hr

Ministry Brands is looking for a Client Support Specialist to join our growing team! Who we are ... Providetimelyresponses to customer service inquiries via product ticket system, emails,live chat ...

Ministry Brands

Client Support Specialist

Alpharetta, GA · On-site

$17.50 - $23.75/hr

Ministry Brands is looking for a Client Support Specialist to join our growing team! Who we are ... Provide timely responses to customer service inquiries via product ticket system, emails, live chat ...

Brand Apart

Live Producer

Atlanta, GA · On-site

Supports on larger productions, taking ownership of specific work streams such as scheduling, crew ... Established network of freelance crew, AV vendors, and production partners a plus. Culture We know ...

Brand Apart

Live Producer

Atlanta, GA · On-site

... end-to-end and supporting on larger, more complex productions. This is a hands-on role that ... freelance crew, AV vendors, and production partners a plus. _Culture We know culture drives ...

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All JobsLive Chat Support JobsFreelance Live Chat Support JobsFreelance Live Chat Support Jobs in Decatur, GA

Freelance Live Chat Support information

See Decatur, GA salary details

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How much do freelance live chat support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for freelance live chat support in Decatur, GA is $15.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $17.12 per hour, depending on experience, location, and employer.

What is freelance live chat support?

Freelance live chat support jobs involve providing real-time assistance to customers through online chat platforms on behalf of businesses. As a freelancer, you typically work remotely, answering questions, resolving issues, and helping users navigate products or services. These roles require strong communication skills, quick problem-solving abilities, and familiarity with multiple chat or customer service software. Freelancers may work for multiple clients and often have flexible schedules, making it a popular option for those seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a freelance live chat support agent?

To thrive as a Freelance Live Chat Support agent, you need strong written communication skills, problem-solving abilities, and familiarity with customer service best practices, often supported by prior experience in customer support roles. Familiarity with live chat platforms like Zendesk, Intercom, or LiveChat, as well as CRM systems, is typically required. Exceptional patience, multitasking ability, and a customer-centric attitude are crucial soft skills for building rapport and resolving issues efficiently. These skills ensure timely, accurate, and empathetic assistance, leading to higher customer satisfaction and client retention.

What are some typical challenges faced by freelance live chat support agents, and how can they be managed effectively?

Freelance Live Chat Support agents often handle multiple conversations simultaneously, which can make time management and prioritization challenging. Additionally, working remotely requires strong self-discipline and the ability to quickly adapt to different clients' systems and communication styles. To manage these challenges, it's important to develop strong multitasking skills, maintain organized work habits, and regularly communicate with clients to clarify expectations. Staying updated on product knowledge and using templates or macros can also help streamline responses and improve efficiency.

What is the difference between Freelance Live Chat Support vs Freelance Customer Service Representative?

AspectFreelance Live Chat SupportFreelance Customer Service Representative
CredentialsBasic communication skills, sometimes technical knowledgeSimilar credentials, often customer service experience
Work EnvironmentRemote, online chat platformsRemote or call centers, multi-channel support
Industry UsageTech, e-commerce, service sectorsRetail, telecom, finance
Search/Comparison IntentFocus on online chat rolesBroader customer service roles

Freelance Live Chat Support primarily involves assisting customers via online chat platforms, often requiring quick typing and technical familiarity. Freelance Customer Service Representatives may handle multiple channels like phone, email, and chat, with broader customer interaction. Both roles share similar credentials but differ mainly in communication channels and scope.

What are popular job titles related to Freelance Live Chat Support jobs in Decatur, GA?

For Freelance Live Chat Support jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Freelance Live Chat Support jobs in Decatur, GA look for?

The top searched job categories for Freelance Live Chat Support jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Freelance Live Chat Support jobs?

Cities near Decatur, GA with the most Freelance Live Chat Support job openings:

Freelance Live Chat Support jobs near you
Infographic showing various Freelance Live Chat Support job openings in Decatur, GA as of August 2026, with employment types broken down into 69% Full Time, 14% Part Time, 8% Temporary, and 9% Contract. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $33,069 per year, or $15.9 per hour.

Senior Manager of Customer Support

Atlanta, GA • On-site, Remote

Rethink
See more jobs at Rethinkexternal

Full-time

Re-posted 4 days ago

Job description

About Rethink First
Rethink First is a leading behavioral health technology company working to make mental wellness, education, and support accessible and scalable. Through our suite of cloud-based platforms-including RethinkEd, RethinkCare, and RethinkBH-we serve educators, employers, and providers with tools that deliver measurable, inclusive outcomes.
We're on a mission to make behavioral health more effective, equitable, and human-and we're looking for a creative visionary to help lead that charge.
Position Summary
The Senior Manager of Customer Support (Helpdesk) is responsible for leading and scaling a high-performing customer support organization that delivers exceptional service to Applied Behavior Analysis (ABA) providers using our SaaS platform. This role oversees all support operations, including chat, ticketing, knowledge management, escalation management, and customer satisfaction initiatives.
The ideal candidate combines deep customer support leadership experience with a strong understanding of SaaS operations, customer success principles, AI Automation and the unique workflows of BCBA-led organizations. This leader will drive operational excellence, improve support efficiency, leverage AI and automation where appropriate, and ensure customers receive timely, knowledgeable, and empathetic assistance within the SLA's set by the organization. This is a hands-on position that will mix day-to-day activities with the development of the strategic initiatives of this function.
Key Responsibilities
Support Operations Leadership
  • Develop and execute the strategic vision for Customer Support and Helpdesk operations.
  • Lead, mentor, and develop Support Specialists.
  • Establish scalable support processes that focus on speed to resolution.
  • Manage multi-channel customer support operations including:
    • Live Chat
    • Ticketing System
    • Email Support
    • Customer Escalations
    • Self-Service Resources

Customer Experience Excellence
  • Monitor and improve key customer satisfaction metrics, including:
    • NPS
    • First Response Time
    • Resolution Time
    • SLA Compliance
  • Serve as the point of contact for high-priority customer escalations, personally addressing issues as needed.
  • Collaborate with Customer Success teams to reduce customer churn and improve adoption.

Team Development & Performance
  • Recruit, onboard, coach, and retain top-tier support talent.
  • Establish clear performance expectations.
  • Foster a customer-first culture focused on accountability, empathy, and continuous improvement.

Process Improvement & Automation
  • Evaluate and optimize support workflows and ticket routing processes using Salesforce and Agentforce.
  • Partner with our AI Automation Engineer to implement automation, AI-assisted support tools, chatbots, and self-service capabilities using Claude and other tools.
  • Drive improvements in knowledge management and documentation.
  • Identify recurring customer issues and partner with Product and Engineering teams to eliminate root causes.

Analytics & Reporting
  • Develop dashboards and reporting frameworks for leadership visibility.
  • Analyze support trends and identify opportunities for operational improvements.

Cross-Functional Collaboration
  • Partner closely with:
    • Engineering
    • Customer Success
    • Implementation Services
    • Advocate for customer needs within the organization.

Required Qualifications
Experience
  • Bachelor's Degree in Business Administration, Computer Science or similar
  • 8+ years of customer support experience with 2+ years as a Manager or above.
  • 5+ years managing SaaS-based customer support organizations.Experience leading teams supporting healthcare, behavioral health, or ABA technology platforms preferred.
  • Proven experience managing support teams of 5+ employees across multiple communication channels.
  • Experience with support platforms such as Salesforce, Agentforce and JIRA.
  • Demonstratable experience working with AI Tools to Automate processes to improve outcomes.

Skills
  • Strong leadership and people management skills.
  • Exceptional customer-centric mindset.
  • Experience building KPI-driven support organizations.
  • Expertise in support analytics and reporting.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and decision-making abilities.

Preferred Qualifications
  • Experience supporting ABA software platforms.
  • Experience in healthcare technology or electronic health records (EHR) environments.

Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IA, IL, IN, KY, LA, MD, MA, MI, MN, MO, MT, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI, WY
Our commitment to an inclusive workplace
RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities.
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Recruiting Fraud Alert: Job applicants should be aware that external parties may pose as RethinkFirst recruiters. These scams may include fraudulent communications through social media platforms such as LinkedIn, email, or requests to schedule interviews. Any recruiting-related communication from RethinkFirst will come from an @rethinkfirst.com email address, [email protected], an @applytojob.com email address through our talent acquisition system, or rethinkfirstcareers.com for approved recruiting outreach campaigns. Official job postings may also be found on the RethinkFirst.com website. Please note that at no point during our recruitment process will we request any form of monetary payment. If you believe you have been a victim of job recruiting fraud, you should file a report with your local law enforcement.

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