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Remote Support Jobs in Decatur, GA (NOW HIRING)

HonorBuilt

Remote Support Technician

Atlanta, GA · On-site +1

QSR System Support We kindly ask that applicants do not call. All inquiries must be submitted through the application portal. HonorBuilt is an IT services company specializing in restaurants and ...

HonorBuilt

Remote Support Technician

Atlanta, GA · Remote

$17/hr

QSR System Support We kindly ask that applicants do not call. All inquiries must be submitted through the application portal. HonorBuilt is an IT services company specializing in restaurants and ...

Hp

Indigo Remote Technical Expert

Alpharetta, GA · Remote

Responsibilities Product Expert (PE) support resource for Remote Support Engineers, providing real time case troubleshooting Interface with other teams to reduce silos: Focal Point to Field Service ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

You'll collaborate with the development team to improve our products, deliver remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll create support materials ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

You'll collaborate with the development team to improve our products, deliver remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll create support materials ...

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Decatur, GA

Remote Support information

See Decatur, GA salary details

$14

$25

$43

How much do remote support jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for remote support in Decatur, GA is $25.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $27.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Decatur, GA? The most popular types of Support jobs in Decatur, GA are:
What are popular job titles related to Remote Support jobs in Decatur, GA? For Remote Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Decatur, GA look for? The top searched job categories for Remote Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Support jobs? Cities near Decatur, GA with the most Remote Support job openings:
Remote Support jobs near you
Infographic showing various Remote Support job openings in Decatur, GA as of July 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 59% Physical, 4% Hybrid, and 37% Remote job distribution, with an average salary of $52,897 per year, or $25.4 per hour.
Remote Support Technician

Remote Support Technician

HonorBuilt

Atlanta, GA • On-site, Remote

Full-time

Posted 11 days ago

Job description

QSR System Support
We kindly ask that applicants do not call. All inquiries must be submitted through the application portal.
HonorBuilt is an IT services company specializing in restaurants and other multi-location businesses. Services include technology roll-outs, hot spare programs, on demand site visits, NCR certified help desk, and corporate IT support. Our 24/7 helpdesk provides service to national brands like Chick-fil-A, Burger King, Popeye's and Jim 'n Nick's, as well as dozens of smaller local clients. Irrespective of size, we treat everyone with exceptional service.
We need talented troubleshooters with excellent communication skills who want to learn and advance their careers. The role requires a high touch and accurate responses to our national restaurant chains and their franchisees. On a daily basis you will handle a high volume of calls and emails, providing assistance for POS, IT and Networking issues. Our goal is to resolve problems and implement solutions on the first contact so our customers can get back to feeding hungry people!
This job will be four, 10-hour overnight shifts. The exact shift schedule will be determined soon.
Essential Duties and Responsibilities:
  • A "can do" approach for receiving customer issues through telephone, email and other avenues.
  • Diagnosis and troubleshooting issues for Point-of-Sale Systems (Aloha, SICOM and others).
  • Diagnosis and troubleshooting of networking issues, wired and wireless.
  • Diagnosis and troubleshooting of Windows 11 Operating Systems.
  • High touch communication with our customers is critical - keeping them informed of ticket progress, notifying them of impending changes or agreed outages.

Additional Duties and Responsibilities:
  • Improve customer service, perception and satisfaction.
  • Ability to work in a team and communicate effectively at all levels of the organization.
  • Escalate issues that cannot be completed within agreed service levels.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for full documentation of tasks, and meeting of commitments in ConnectWise.
  • Service awareness of customers' key IT services for which support is being provided.
  • Interact with vendors to support hardware and software.
  • Learn and practice our Values.

Candidate Requirements include:
  • A proven Customer Service background or Technical Support role in a 24/7 Call/Contact Center.
  • Exceptional ability to research and troubleshoot technology problems.
  • Ability to prioritize and handle multiple tasks.
  • Excellent written and verbal skills.
  • Ability to adapt to changing procedures and equipment.
  • A successful background check, drug screening and technical interview.
  • Must reside and be authorized to work in the U.S.

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