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Support Manager Jobs in Decatur, GA (NOW HIRING)

Troutman Pepper

Legal Support Manager

Atlanta, GA · On-site

The Legal Support Manager is responsible for the comprehensive management of legal support services across assigned practice groups and firm offices to ensure attorneys are supported by a well ...

New

Troutman Pepper

Legal Support Manager

Atlanta, GA · Hybrid

The Legal Support Manager is responsible for the comprehensive management of legal support services across assigned practice groups and firm offices to ensure attorneys are supported by a well ...

New

Troutman Pepper

Legal Support Manager

Atlanta, GA · Hybrid

The Legal Support Manager is responsible for the delivery of all aspects of legal support management for the Health Care & Life Sciences Litigation, Health Care & Life Sciences Transactional, Health ...

New

Dlapiper

Legal Support Manager

Atlanta, GA · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

DLA Piper

Legal Support Manager

Atlanta, GA · On-site

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

RADCO

Property Support Manager

Atlanta, GA · On-site

The Property Support Manager fills in as the company's representative, in all areas of property operations. This is a versatile role and requires someone with a wide range of skillsets in property ...

Alphabe Insight Inc

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement ...

Hi-Tech Solutions

Field Support Manager

Atlanta, GA · On-site

This person will be a Manager or leader over a tech support group. Need to be strong people person. Don't need a 20+ year experience person. Someone with a couple of years lead or manager would work.

Protomiq LLC

Deployment Support Manager

Atlanta, GA · On-site

The Deployment Manager owns frontline performance and management for the product deployment team ... Support internal teams with contracting, site configuration, and technical inquiries * Partner with ...

Protomiq

Deployment Support Manager

Atlanta, GA · On-site

The Deployment Manager owns frontline performance and management for the product deployment team ... Support internal teams with contracting, site configuration, and technical inquiries * Partner with ...

TradePending

Deployment Support Manager

Atlanta, GA · On-site

The Deployment Manager owns frontline performance and management for the product deployment team ... Support internal teams with contracting, site configuration, and technical inquiries * Partner with ...

Protomiq LLC

Deployment Support Manager

Atlanta, GA

The Deployment Manager owns frontline performance and management for the product deployment team ... Support internal teams with contracting, site configuration, and technical inquiries * Partner with ...

Protomiq

Deployment Support Manager

Atlanta, GA · On-site

The Deployment Manager owns frontline performance and management for the product deployment team ... Support internal teams with contracting, site configuration, and technical inquiries * Partner with ...

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Support Manager information

See Decatur, GA salary details

$22K

$66.3K

$118.1K

How much do support manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for support manager in Decatur, GA is $66,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $88,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Decatur, GA?

The most popular types of Support jobs in Decatur, GA are:

What job categories do people searching Support Manager jobs in Decatur, GA look for?

The top searched job categories for Support Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Support Manager jobs?

Cities near Decatur, GA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $66,292 per year, or $31.9 per hour.

Legal Support Manager

Atlanta, GA • On-site

Troutman Pepper
See more jobs at Troutman Pepperexternal

Full-time

Posted 3 days ago

New

Job description

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.
We invite you to explore the position below and to submit your application to join our team!
The Legal Support Manager is responsible for the comprehensive management of legal support services across assigned practice groups and firm offices to ensure attorneys are supported by a well-matched team of skilled legal support professionals -- including Legal Practice Assistants and Legal Administrative Assistants -- sufficient to meet the demands of attorney workload and practice needs. The Legal Support Manager oversees the full employee life cycle for these professionals, encompassing recruitment and selection, onboarding, ongoing development, and retention. The Legal Support Manager role has a cultural leadership dimension, requiring a proactive approach to building a collaborative, high-performing team environment consistent with firm goals. The Legal Support Manager also serves as the primary Legal Support Administration point of contact within the local office.
Essential Responsibilities:
  • Oversee all aspects of legal support staff management, including hiring, professional development, day-to-day supervision, and performance management-partnering with Human Resources as appropriate.
  • Works closely with practice management to understand practice group processes, align staff resources and training with evolving practice group needs, and support the achievement of operational goals.
  • In collaboration with the Legal Support Administrator, provide leadership and direction to assigned practice group legal support staff, including resource allocation, schedule management, performance management, and compensation recommendations, ensuring alignment with Human Resources.
  • Develop a deep understanding of practice group operations and ensure legal support staff possess the skills and training necessary to meet the practice group's needs.
  • Analyze reports to generate insights, recommendations, and strategies to enhance team performance.
  • Conduct regular check-ins with legal support staff and attorneys.
  • Partner with Human Resources and the Legal Support Administrator for policy guidance and interpretation on matters such as coaching, counseling, career development, and corrective action.
  • Collaborate with the Legal Support Administrator, attorneys, and legal support team to strengthen working relationships, build morale, and increase productivity and retention, support employee engagement through team building, community service, and other office initiatives.
  • Collaborate closely with Legal Support Administrator to ensure work is appropriately assigned to the right personnel for optimal efficiency and effectiveness.
  • Build and maintain strong relationships with legal support staff and firm-wide administrative departments to identify workflow improvements and resolve issues, including enhancements in billing, intake and conflicts, and attorney travel.
  • Maintain confidentiality of information.

Required Knowledge, Skills, and Abilities:
  • Proven ability to inspire, lead, and develop high-performing teams.
  • Exceptional leadership, managerial, strategic thinking, and time management skills.
  • Outstanding written, verbal, and interpersonal communication skills.
  • Ability to effectively communicate and present information as well as respond to questions from lawyers, staff, and clients.
  • Advanced analytical and problem-solving abilities; able to identify issues, craft practical solutions, and resolve conflicts with sound judgment.
  • High integrity and professionalism; established credibility and trusted partnership with practice group leadership, management, attorneys, and legal support team.
  • Skilled at building productive relationships; effective both independently and as a collaborative team member.
  • Able to represent the department in a professional and positive manner, serving as a role model for team members.
  • Ability to balance multiple priorities, remain composed under pressure, and adapt to shifting demands.
  • Strong commitment to client service, ethical conduct, and firm values.
  • Demonstrated ability to self-manage and work independently in a remote, hybrid, and in-office settings.
  • Ability to work effectively independently and as part of a team to promote consistent and efficient workflow processes.
  • Strong organizational and prioritizing skills to streamline processes and improve efficiency.
  • High-level of flexibility and adaptability as well as the ability to manage and support change in a fast-paced environment.
  • Advanced knowledge in Microsoft Word, Excel, and PowerPoint.

Required Education:
  • Bachelor's degree or any combination of training, education, and experience that demonstrates the ability to perform the essential duties of the position.

Preferred Education:
  • N/A

Certification(s):
  • N/A

Required Qualifications:
  • Demonstrated experience managing large legal support teams.
  • Minimum five (5) years of progressive management experience, preferably within a legal/professional services environment required.

Preferred Qualifications:
  • Experience leading resources supporting multiple individuals in multiple locations beneficial.
  • Practice area knowledge and familiarity with practice-level technology beneficial.

#LI-Hybrid
The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.
This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.
This position description does not constitute a written or implied contract of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com.
Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.
Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience.
Hiring Salary Range:
$125,000.00 - $145,000.00

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