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Support Manager Jobs in Decatur, GA (NOW HIRING)

AssuranceAmerica

Support Manager

Atlanta, GA · On-site

Support Manager Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team. For more than 25 years, AssuranceAmerica ...

Assuranceamerica

Support Manager

Atlanta, GA

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data ...

Bold Catering & Design

Sales Support Manager

Atlanta, GA

$55K - $65K/yr

Sales Support Manager - Bold Catering Are you the kind of person who spots problems before they happen--and solves them before anyone else even notices? Do you thrive in fast-paced environments where ...

Truist

Production Support Manager

Atlanta, GA

This role leads global onshore and offshore support teams, manages incidents and problems, and ensures ATM services operate in compliance with ITIL best practices, regulatory standards, and business ...

Truist

Production Support Manager

Atlanta, GA · On-site

This role leads global onshore and offshore support teams, manages incidents and problems, and ensures ATM services operate in compliance with ITIL best practices, regulatory standards, and business ...

Sodexo

Operations Support Manager

Atlanta, GA · Remote

Role Overview We are seeking a detail-oriented Operations Support Manager to support our growing operations. This role is responsible for formulating and defining systems scope and objectives based ...

CATEGORY 5 LLC

Sales Support Manager

Alpharetta, GA · On-site

$25 - $30/hr

Support the team as needed with order entry, customer follow-up, etc. * Troubleshoot and resolve workflow or systems issues. * Develop, manage, and maintain tools to manage key metrics, and ...

Trading Academy

Student Support Manager

Atlanta, GA · On-site

$45K - $48K/yr

Support instructors with classroom setup, materials, and technology * Assist with workshop events and student activities Operations & Center Management * Manage day-to-day center logistics including ...

Alphabe Insight Inc

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement ...

Hi-Tech Solutions

Field Support Manager

Atlanta, GA

This person will be a Manager or leader over a tech support group. Need to be strong people person. Don't need a 20+ year experience person. Someone with a couple of years lead or manager would work.

Autodesk

Customer Support Manager

Atlanta, GA · On-site

The Customer Support Manager will report to the Sr. Manager of GlobalTier IDigital Support.They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee teams of ...

New

DoorDash

Market Support Manager, DashMart

Atlanta, GA · On-site

About the Role We're looking for a hands-on, people-first leader with strong operational acumen and a high degree of flexibility to serve as a Market Support Manager. In this role, you'll be assigned ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

The role involves leading incident response, managing operational support, and driving continuous service improvement initiatives in collaboration with engineering teams and the business.

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Support Manager information

See Decatur, GA salary details

$22K

$66.3K

$118.1K

How much do support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for support manager in Decatur, GA is $66,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $88,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Decatur, GA? The most popular types of Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Support Manager jobs? Cities near Decatur, GA with the most Support Manager job openings:
Support Manager jobs near you
Support Manager

Support Manager

AssuranceAmerica

Atlanta, GA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Support Manager

Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team.

For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers.

Our team succeeds through diversity of thought, experiences, skills, and backgrounds.

As a Support Manager, you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data, and Development Teams, you will swiftly address hardware, system, and telephony issues. This role offers the opportunity to enhance your technical proficiency across a diverse range of technologies, including Application, Database, Cloud Services, and Systems. Successful candidates should possess exceptional communication, analytical, and problem-solving skills, coupled with a robust technical acumen, to provide top-notch problem resolution and customer support.

Job Responsibilities

Essential Functions

  • Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution.
  • Maintain high customer service standards, utilizing ticketing software to track support needs and documenting solutions for reference and training purposes.
  • Conduct setup and deprovisioning of access accounts, along with audits and proof reports for network access changes.
  • Participate in special projects, collaborating with cross-functional teams on IT implementations, and assist in associate training.
  • Resolve technical issues related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Lead, plan, and implement assigned projects to completion.
  • Support and mentor Technical Support staff, providing feedback, direction, and correction on support tickets and projects.
  • Act as an escalation point for service desk requests.
  • Establish best practices throughout the technical support process.

Software/ Technical Abilities

  • Proficient in Microsoft Windows and Office 365 (all supported versions).
  • Familiar with Remote Administration Utilities, desktop antivirus/antimalware software, and PC setup/configuration and deployment.
  • Strong phone and communication skills.
  • Experience with Active Directory, Entra ID, DHCP, DNS, server roles, and services.
  • Active Directory and Entra ID User Setup and Management, asset management, and network LAN/WAN experience (TCP/IP/Subnet, VLAN).
  • Azure Cloud, Zendesk, Intune, ITIL experience are a plus.

Job Qualifications

Formal Education & Certification

Bachelor's degree in Information Systems or related field or experience commensurate with four-year college degree. A+, Net+ or comparable certifications are a plus.

Knowledge & Experience

Minimum of 5 years' experience in a Help Desk role, demonstrating proficiency in various aspects of Help Desk support. Technical certifications or training in PC hardware/software are highly desirable.

Skills & Competencies

  • Strong communication and analytical skills for interactions with associates, managers, agents, and vendors.
  • Exceptional customer service and communication skills.
  • Strong interpersonal skills.
  • Deadline-oriented with excellent time management skills.
  • Ability to manage multiple priorities independently for multiple managers or department staff.
  • Capability to interact with users of varying levels of computer expertise.
  • Adherence to company guidelines for attendance and punctuality.

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