Support Manager Jobs in Decatur, GA (NOW HIRING)

The Superior Court of Fulton County Georgia (“Court”) has an exciting opportunity for an experienced Court Support Manager II within its Pretrial Supervision Unit.  
Superior Court is Georgia's busiest trial court of general jurisdiction.  The Court seeks to provide a forum in which legal disputes between citizens can be resolved in a fair and efficient process with attention to equal access, impartiality, efficiency, and safety.  After joining the Court, you will become part of a fast-paced Pretrial Services team dedicated to providing the citizens of Fulton County with the service they deserve.
Job Summary:
Manages multiple units or a division within the Fulton County Court Pretrial Services system.
Essential Duties:

• Responsibilities include managing the operations and staff of multiple court support units or an entire division, including various court programs, document processing and recording, indexing, filings and/or fee collection, general administration, and other court related activities.
• Supervises, directs, and evaluates assigned pretrial services staff: makes hiring and termination decisions/recommendations; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; coordinates training and development programs for assigned staff; and trains staff in operations, policies, and procedures.
• Organizes, prioritizes, and assigns work within a specialize unit; prioritizes and schedules case assignments and work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; and consults with assigned staff to assist with complex/problem situations and provide technical expertise.
• Recommends, develops, implements, and interprets policies and procedures for assigned work unit or division. Implements changes due to amendments/modifications in the law or court policy; works with other agencies to develop interdepartmental policies and procedures; and ensures compliance by division staff. Serves as an advisor to court officials and department heads on matters involving court operations, management, program evaluation, and administration of court services: advises the general public, attorneys, and court staff of departmental guidelines and serves as a liaison to other agencies; responds to media and public inquiries and concerns; and manages Open Records Act requests.
• Develops, implements, and monitors special court programs. Receives and reviews court referrals to programs; oversees, assigns, and/or performs case management duties; provides statistical information, reports and dispositions as required; and prepares and maintains program specific files, documentation and correspondence.
• Prepares, administers, and monitors assigned area budget. Monitors expenditures to ensure assigned area remains within the approved budget; may draft, review, process, and/or signs bonds; Serves as liaison for Criminal Justice Information System (CJIS) and Georgia Crime Information Center (GCIC).
• Participates in the implementation of automated systems within assigned division, including adapting software, creating or updating existing documentation, performing adequate testing, establishing operating procedures, ensuring placement and functionality of appropriate security systems, and establishing training in system use/functionality.
• Conducts technological needs assessments to determine current and future requirements, investigates solutions to address technology/system issues, and advises senior management accordingly. May manage and maintain court website according to division assignment.
• Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures. Receives and reviews various court related documentation; completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and administrative reports on court activities, projects, and court processes; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
• Communicates with supervisor, co-workers, Attorneys, Judges, Prosecutors, court staff, mediators, litigants, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Maintains a current, comprehensive knowledge and awareness of applicable laws, regulations, principles and practices relating to court operations and administration; reads professional literature; maintains professional affiliations; and attends meetings, workshops, hearings, and training sessions as required.

Qualifications:
Knowledge, Skills, and Abilities:
Requires knowledge of principles and practices of public, business or judicial/court administration. All laws, rules, and regulations governing public and court administrative operations. Court practices and procedures. Legal terminology related to court operations. Techniques used to conduct legal research. 
Requires skill in Data Utilization: Requires the ability to coordinate, manage, and/or correlate data. Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy.
Human Interaction: Requires the ability to function in a managerial capacity for a division or organizational unit; includes the ability to make decisions on procedural and technical levels.
Technology: Uses spreadsheet, database, word processing, presentation, and other software to research legal issues, organize and analyze information, prepare reports, and create and deliver effective presentations.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving broader aspects of organizational programs and operations, moderately unstable situations, or the direction, control and planning of an entire program or set of programs.
Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.
Education and Experience:
Bachelor’s Degree in business or public administration, criminal justice, public safety or  related field required; and five or more years of experience coordinating court programs and services, including at least three years of supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Preferred Qualifications:

• Court or Criminal Justice Program Experience
• Pretrial Services Experience
• Public Sector or Private Sector Experience
• Progressive Managing Experience
• Program Management Experience

Licensing Requirements:
Affirmation as a sworn Deputy Clerk of the Court and Notary Public Certification issued by the Clerk of Superior Court (within county of residence). According to area of assignment, may additionally be required to possess and maintain a valid Georgia driver’s license.
Physical Requirements:
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
Performance Metrics:
Factor 1: Decision-Making
Interpretive: In carrying out the process, there is a choice as to what and how operations will be completed.
Factor 2: Complexity
Formative: Studies information to determine what it means and how it fits together in order to get practical solutions.
Factor 3: Purpose of Contact
Interpret: Purpose is to detect, discover, expose information, problems, violations or failures by interviewing or investigating.
Factor 4: Line/Staff Authority
Manager: Partially accountable for the work product of others, including timeliness, correctness, and soundness.
 
This job description indicates, in general, the nature and level of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of the incumbent. It is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities. Incumbent may be asked to perform other duties as required.
Superior Court of Fulton County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Applicants may request a copy of the County’s EEOP Utilization Report by contacting Superior Court Human Resources at sca.hr@fultoncountyga.gov.