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Support Manager Jobs in Decatur, GA (NOW HIRING)

Truist

ATM Production Support Manager

Atlanta, GA · On-site

This role leads global onshore and offshore support teams, manages incidents and problems, and ensures ATM services operate in compliance with ITIL best practices, regulatory standards, and business ...

Truist

ATM Production Support Manager

Atlanta, GA · On-site

This role leads global onshore and offshore support teams, manages incidents and problems, and ensures ATM services operate in compliance with ITIL best practices, regulatory standards, and business ...

RaceTrac Petroleum, Inc.

IT Support Manager

Atlanta, GA · On-site

RaceTrac Company Overview The Support Manager is responsible for ensuring the availability, stability, and performance of Loyalty platform. This role leads incident response, operational support, and ...

RaceTrac

IT Support Manager

Atlanta, GA

The Support Manager is responsible for ensuring the availability, stability, and performance of Loyalty platform. This role leads incident response, operational support, and continuous service ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

The role involves leading incident response, managing operational support, and driving continuous service improvement initiatives in collaboration with engineering teams and the business.

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

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Support Manager information

See Decatur, GA salary details

$22K

$66.3K

$118.1K

How much do support manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for support manager in Decatur, GA is $66,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $88,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Decatur, GA? The most popular types of Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Support Manager jobs? Cities near Decatur, GA with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Decatur, GA as of July 2026, with employment types broken down into 81% Full Time, 15% Part Time, 2% Temporary, and 2% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $66,292 per year, or $31.9 per hour.

Truck Product Support Manager

Yancey Bros.co

Austell, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Who We Are:

From Georgia. For Georgia.  Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service.  From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.  This all starts with our greatest asset…our employees.

What You Will Be Doing:

Yancey Bros. Co. currently is recruiting an On Highway Product Support Sales Manager for the Power Systems Division. This position will lead a team of Product Support Sales Representatives (PSSRs) that focus on sales to truck and bus customers, and is responsible for the development and training of the sales team. Responsibilities also include development and administration of product support marketing programs.

Primary Responsibilities:
  • Achieve parts and service sales and profitability targets – deliver the business plan.
  • Manage the daily performance of the Parts and Service sales force, including weekly ride-alongs with sales representatives.
  • Lead Yancey’s efforts in growing our retail aftermarket parts and service business – expanding beyond Caterpillar and Blue Bird to all-makes parts and service capability
  • Develop short and long range forecasts, objectives, and action plans.
  • Develop and direct Parts and Service marketing and merchandising programs.
  • Management product and sales training for Parts and Service Salespeople.
  • Ensure good customer relations and resolve customer issues as necessary.

Additional Responsibilities:

  • Participate in required safety program and work in a safe manner.
  • Additional duties as assigned by manager.
Who We Are Looking For:

To be successful in this position you should have prior experience as a Product Support Sales Representative.  Truck or bus industry experience, along with excellent analytical, organization and communication skills, are vital to this position. 

Education/Experience:
  • Must have a high school diploma or equivalent experience.
  • Bachelor’s degree or comparable professional experience.
  • 7+ years of truck and bus industry experience. 
  • Prior experience as a Parts Sales or Product Support Sales Representative preferred. 
Required Qualifications/Skills:
  • Must be able to take charge of position immediately.
  • Excellent analytical, organization, and communication skills.

    Values:

    At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

    • Safety: We value the lives and health of our team and customers above all else.
    • Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
    • Teamwork: We work as one across our organization for the benefit of our customers.
    • Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
    • Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

    Ideal candidates will demonstrate the following values:

    • Acting in a safe manner
    • Exhibiting honesty and integrity
    • Acting in a fair and ethical manner
    • Team mentality
    • Delivering quality results
    • Embraces change / improvement
    • Exhibiting superior customer service skills
    • Exhibiting pride and ownership
    • Working with a sense of urgency
    • Exhibiting a winning attitude 
    What We Offer:

    Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

    Competitive Pay Structure
    • Compensation: Competitive Pay
    • Individual Bonus Opportunities Available
    • 401k Plan Strong Company Match
    • Employee Profit Sharing
    • Financial Wellness Coaching
    Employee Wellness Program
    • Medical, Vision, Dental Insurance
    • Prescription Drug Coverage
    • Flexible Spending Accounts
    • Short & Long Term Disability
    • Group Life Insurance
    Personal Time Off
    • Paid Holidays
    • Paid Sick Leave 
    Career Development
    • Tuition Reimbursement
    • Ongoing Training
    • Advancement Opportunities

    #YPS

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