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Support Manager Jobs in Decatur, GA (NOW HIRING)

Tory Burch LLC

FT Support Supervisor

Atlanta, GA · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch

FT Support Supervisor

Atlanta, GA · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Decatur, GA

Support Manager information

See Decatur, GA salary details

$22K

$66.3K

$118.1K

How much do support manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for support manager in Decatur, GA is $66,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $88,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Decatur, GA? The most popular types of Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Support Manager jobs? Cities near Decatur, GA with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Decatur, GA as of July 2026, with employment types broken down into 81% Full Time, 15% Part Time, 2% Temporary, and 2% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $66,292 per year, or $31.9 per hour.
Support Services Supervisor

Support Services Supervisor

Veterans Benefits Administration (VBA)

Atlanta, GA • On-site

$112K/yr

Other

Posted 15 days ago

Job description

The incumbent serves as the supervisor of the Administrative Section of the Support Services Division (SSD) at the VA Regional Office (RO). The primary purpose of the work is to manage and supervise the operations of the SSD Administrative functions, e.g., records management, property management, supply, procurement, Fleet Management, emergency planning, physical security, safety, facility management, space management, and equipment operations, etc.


Qualifications:
To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 07/06/2026.
TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
  • For a GS-13 position you must have served 52 weeks at the GS-12.
  • If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least GS-13.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
  • Specialized Experience: Applicants must have one year of specialized experience at least the next lower grade level (GS-12) in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience that must document an expert level of analytical, technical and customer service skills and ability to independently make recommendations based on research, initiative and sound judgment in all instances.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements:The work is primarily of a sedentary nature. There are occasional periods of walking, standing, bending, and carrying of light items.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.Education:There is no educational substitution at this grade level.
Employment Type: OTHER

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