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Support Manager Jobs in Decatur, GA (NOW HIRING)

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Support Manager information

See Decatur, GA salary details

$22K

$66.3K

$118.1K

How much do support manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for support manager in Decatur, GA is $66,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $88,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What jobs pay 500,000 a year in the US?

Support managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized medical fields, or high-level corporate positions. In some cases, senior support or technical directors in large companies with bonuses and stock options can reach this level, but it is rare. Most support management roles have salaries significantly below this threshold.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What jobs pay 2000 a day?

Support managers typically do not earn $2,000 a day; such high daily earnings are more common in specialized roles like executive consultants, high-level sales directors, or certain freelance professionals with significant experience and client bases. These roles often require advanced skills, certifications, or extensive industry expertise. Most support management positions have salaries that are significantly lower than this figure.

What job makes $10,000 a month without a degree?

Support managers typically do not earn $10,000 a month without a degree; high earnings in support roles usually require extensive experience or specialized skills. Jobs that can reach this level without a degree include sales, real estate, or certain entrepreneurial ventures, but they often depend on performance, network, and industry. Most high-paying roles in support or customer service require relevant experience and strong leadership abilities.
What are the most commonly searched types of Support jobs in Decatur, GA? The most popular types of Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Support Manager jobs? Cities near Decatur, GA with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $66,292 per year, or $31.9 per hour.
Product Support Representative (PSR)

Product Support Representative (PSR)

Cowin Equipment Company, Inc

Mableton, GA • On-site

Full-time

Posted yesterday

Cowin Equipment Company rating

8.6

Company rating: 8.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

17th of 142 rated vehicle equipment hire

Job description

Product Support Representative (PSR)
Position: Product Support Representative (PSR)
Responsible for all aspects of the requirements of CEC at customer jobsites and CEC's Parts Department.
The individual in this position should be personable, highly motivated, a problem solver, reliable, ethical, and able to adapt to all of the forces around them - customers, suppliers, department employees, co-workers and manufacturer representatives. It is extremely important that this individual have strong selling skills and interpersonal communications skills.
The job requires the ability to operate a computer, drive a vehicle, operate a forklift and overhead crane. Will be responsible for all ordering at customer jobsites. This job requires twisting, climbing, lifting, carrying, pushing, pulling, standing, walking, squatting, crawling, bending, fine manipulation and simple grasping such as detailed herein. This job requires twisting several times per day, climbing on work platforms and catwalks. A high degree of dexterity is required for both hands ranging from simple grasping to fine manipulation.
This job requires lifting and carrying parts and components that range in weight from 5 - 100 lbs. Pushing and pulling is required at times in handling and moving these parts. These parts must be moved over concrete, asphalt, and dirt surfaces. This job must be performed at customer jobsites and at CEC. Must be on call 24 hours a day.
Detail Job Description:
  1. Reports to Product Support Mgr for all job responsibilities.
  2. Responsible for promoting all of CEC products and services.
  3. Responsible for all parts ordering at customer jobsites and expediting parts on backorder.
  4. Assist customers with identifying their parts needs and obtaining the correct parts.
  5. Responsible for the coverage, retention, development and customer satisfaction of a specific group of customers within the appropriate sales territory.
  6. Maintains a high degree of efficiency with regards to the parts business and functions performed in ordering, to instill customer confidence, assurances and satisfaction with CEC's Parts Department service.
  7. Diplomatically handles customer complaints in a friendly, pleasing and personal matter - reports any condition, which might need other company attention.
  8. See that promises are maintained and deliveries are made on schedule - advise customer of any known delays.
  9. Makes recommendations for new markets and improvements.
  10. Develop in conjunction with the Product Support Mgr service programs to assigned customers (maintenance programs, machine repairs, inspections, oil sampling).
  11. Perform / coordinate market and opinion surveys.
  12. Develop and grow market share in the Central Alabama region.
  13. Maintain excellent customer relations.
  14. Maintain high employee morale.
  15. Call reports are to be completed as specified by company procedures/policies.
  16. Track competitive company sales positions and market positions.
  17. Conduct ongoing surveys for each customer to determine the wants and needs for the future.
  18. Maintain and regularly update a population list (model numbers and customer names).
  19. Follow all policies and procedures as specified in company manuals.

Secondary Job Duties:
  1. Assist with the performance of the annual physical inventory.
  2. Works with other department personnel in order to assist them with parts information as required.
  3. Assist when directed with mechanics on pulling machine inspections and inputting information collected into the NDS system.
  4. Serve as a back-up to the front counter in the parts department, as directed by the Product Support Mgr.
  5. Assist as needed in working in the warehouse, stocking parts, handling freight and processing stock transfers.
  6. Back-up the Product Support Mgr when he is out of the office or on vacation.
  7. Performs any other duties as assigned by the Product Support Mgr.

Note: All work must be performed in a safe and orderly fashion. Must adhere to all Cowin Equipment Company safety and driving rules. Must be aware of OSHA / MSHA standards relating to the heavy equipment industry and adhere to these while performing job duties. Personal protective equipment must be worn as dictated by job duties. This personal protective equipment shall be maintained in a clean and usable state.

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