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Support Manager Jobs in Decatur, GA (NOW HIRING)

Generation Strategy & Support Mgr

Atlanta, GA · On-site

$96K - $133K/yr

Manager, Generation Strategy & Support Location: Georgia Power Organization: Generation Services Reports To: Director, Generation Services Relocation assistance may be provided. Position Summary The ...

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ensure the delivery of high-quality technical support to clients and internal staff. This role ...

Showing results 41-60

Support Manager information

See Decatur, GA salary details

$22K

$66.3K

$118.1K

How much do support manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for support manager in Decatur, GA is $66,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $88,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Decatur, GA?

The most popular types of Support jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Support Manager jobs?

Cities near Decatur, GA with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $66,292 per year, or $31.9 per hour.

Generation Strategy & Support Mgr

Southern Company

Atlanta, GA • On-site

$96K - $133K/yr

Full-time

Medical, Retirement

Posted 7 days ago


Southern Company rating

8.4

Company rating: 8.4 out of 10

Based on 23 frontline employees who took The Breakroom Quiz


Job description

Manager, Generation Strategy & Support

Location: Georgia Power
Organization: Generation Services
Reports To: Director, Generation Services

Relocation assistance may be provided.

Position Summary

The Manager, Generation Strategy & Support provides strategic leadership and direction for the integration, performance readiness, and lifecycle support of Georgia Power's generation assets. This role leads cross-functional initiatives to establish operational expectations, maintenance strategies, governance processes, and performance frameworks that support safe, reliable, and cost-effective generation across company-owned and jointly owned facilities.

The position serves as a key business partner to Operations, Engineering, Finance, Supply Chain, Original Equipment Manufacturers (OEMs), and co-owners, delivering analytical insights, strategic decision support, and Long-Term Service Agreement (LTSA) oversight to optimize asset performance and maximize contractual value.

Key ResponsibilitiesGeneration Asset Integration & Lifecycle Strategy (50%)
  • Lead the integration of new and emerging generation assets into the operating fleet.
  • Establish operational readiness plans, maintenance strategies, spare parts philosophies, and governance frameworks.
  • Facilitate cross-functional alignment among Operations, Engineering, Finance, OEMs, and other stakeholders.
  • Develop decision-making processes that support long-term asset reliability, performance, and cost optimization.
Maintenance Strategy & Execution Planning (20%)
  • Develop and maintain preventive, predictive, and condition-based maintenance strategies.
  • Create multi-year maintenance roadmaps aligned with operational goals.
  • Ensure maintenance plans are integrated into outage schedules, resource planning, and budget development.
  • Coordinate cross-functional execution efforts and stakeholder communications.
Co-owner Support & Stakeholder Management (10%)
  • Lead communications and collaboration with co-owners and external partners.
  • Support governance meetings, working groups, and strategic planning sessions.
  • Track action items, decisions, and operational commitments.
  • Prepare executive-level presentations and reports addressing performance, risks, and opportunities.
Governance & Continuous Improvement (10%)
  • Establish and maintain governance processes for maintenance strategy and operational change management.
  • Develop standardized reporting methodologies and management procedures.
  • Identify process improvement opportunities and implement corrective actions.
  • Drive accountability and organizational alignment through structured governance.
LTSA & Contract Management (10%)
  • Oversee Long-Term Service Agreements and other strategic service contracts.
  • Coordinate with internal stakeholders to ensure compliance with contractual obligations.
  • Monitor OEM performance and contract deliverables.
  • Align service agreements with operational objectives, outage plans, and financial commitments.
QualificationsEducation
  • Bachelor's degree in Engineering, Business, Analytics, or a related field.
  • Equivalent experience in an asset-intensive industrial environment may be considered.
Required Experience
  • 10+ years of experience supporting electric generation or other asset-intensive industrial operations.
  • 5+ years of leadership, strategic influence, or enterprise-facing experience.
  • 5+ years of experience in one or more of the following areas:
    • Asset management
    • Operations
    • Maintenance planning
    • Engineering
    • Program or project management
    • Performance improvement
    • Strategic planning
  • Experience working with OEMs, vendors, co-owners, or strategic service providers.
  • Experience supporting the development, administration, or governance of long-term contracts and service agreements.
Knowledge, Skills & AbilitiesKnowledge
  • Electric generation operations and maintenance practices.
  • Asset reliability and performance management principles.
  • Strategic planning and execution.
  • KPI development and performance measurement.
  • Budgeting, forecasting, and business case development.
  • Maintenance strategy development and outage planning.
  • Risk management and issue resolution.
  • Vendor, OEM, and contract performance management.
Skills & Competencies
  • Strong analytical and strategic thinking skills.
  • Ability to translate complex technical and contractual information into executive-level recommendations.
  • Excellent communication, presentation, and stakeholder management capabilities.
  • Proven ability to influence outcomes across organizations without direct authority.
  • Strong project management and organizational skills.
  • Ability to operate effectively in fast-paced and ambiguous environments.
Leadership Expectations
  • Build strong partnerships across business functions and external organizations.
  • Foster collaboration, accountability, and continuous improvement.
  • Drive strategic initiatives that enhance generation asset performance and operational excellence.
  • Lead through influence while promoting a culture of safety, reliability, and innovation.
Working Conditions
  • Occasional travel to generation facilities, partner locations, and stakeholder meetings may be required.
  • Exposure to confidential operational, contractual, and commercial information.

This position plays a critical role in ensuring Georgia Power's generation fleet is prepared to meet current and future operational demands while maximizing reliability, safety, and long-term value.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com. 

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. Additional and specific details about total compensation and benets will also be provided during the hiring process.


Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

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