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Support Manager Jobs in Norcross, GA (NOW HIRING)

AssuranceAmerica

Support Manager

Atlanta, GA · On-site

As a Support Manager, you will deliver advanced technical support to associates, customers, and consultants while collaborating with various teams to resolve hardware and system issues.

Assuranceamerica

Support Manager

Atlanta, GA · On-site

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data ...

Legacy Management

Field Support Manager

Atlanta, GA · On-site

$55K - $70K/yr

Field Support Manager Travel 75%-95% Required | Hospitality Operations LeadershipPosition SummaryThe Field Support Manager provides operational and leadership support to General Managers across ...

ImmigrationJobs

Legal Support Manager

Atlanta, GA · On-site

$112.88 - $172/hr

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

Dlapiper

Legal Support Manager

Atlanta, GA · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

DLA Piper

Legal Support Manager

Atlanta, GA · On-site

Summary The Legal Support Manager, working in collaboration with and in support of the firm's strategic initiatives, works closely with the Office Administrator to supervise the various Legal Support ...

Alphabe Insight Inc

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement ...

Stonemark Management

Be Seen First

Training and Operations Support Manager

Atlanta, GA · On-site

Training & Operations Support Manager Department: Operations / Human Resources Reports To: Vice President of Operations Work Environment: Onsite; schedule flexibility required Position Summary The ...

Hi-Tech Solutions

Field Support Manager

Atlanta, GA · On-site

This person will be a Manager or leader over a tech support group. Need to be strong people person. Don't need a 20+ year experience person. Someone with a couple of years lead or manager would work.

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Norcross, GA

Support Manager information

See Norcross, GA salary details

$21.1K

$63.7K

$113.5K

How much do support manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for support manager in Norcross, GA is $63,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $85,300.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Norcross, GA?

The most popular types of Support jobs in Norcross, GA are:

What cities near Norcross, GA are hiring for Support Manager jobs?

Cities near Norcross, GA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Norcross, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $63,675 per year, or $30.6 per hour.

Support Manager

AssuranceAmerica

Atlanta, GA • On-site

Full-time

Re-posted 28 days ago

Job description

Job Summary:
AssuranceAmerica is a well-established organization providing property and casualty insurance products. As a Support Manager, you will deliver advanced technical support to associates, customers, and consultants while collaborating with various teams to resolve hardware and system issues.
Responsibilities:
• Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution.
• Maintain high customer service standards, utilizing ticketing software to track support needs and documenting solutions for reference and training purposes.
• Conduct setup and deprovisioning of access accounts, along with audits and proof reports for network access changes.
• Participate in special projects, collaborating with cross-functional teams on IT implementations, and assist in associate training.
• Resolve technical issues related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Lead, plan, and implement assigned projects to completion.
• Support and mentor Technical Support staff, providing feedback, direction, and correction on support tickets and projects.
• Act as an escalation point for service desk requests.
• Establish best practices throughout the technical support process.
Qualifications:
Required:
• Bachelor’s degree in Information Systems or related field or experience commensurate with four-year college degree.
• Minimum of 5 years' experience in a Help Desk role, demonstrating proficiency in various aspects of Help Desk support.
• Proficient in Microsoft Windows and Office 365 (all supported versions).
• Familiar with Remote Administration Utilities, desktop antivirus/antimalware software, and PC setup/configuration and deployment.
• Strong phone and communication skills.
• Experience with Active Directory, Entra ID, DHCP, DNS, server roles, and services.
• Active Directory and Entra ID User Setup and Management, asset management, and network LAN/WAN experience (TCP/IP/Subnet, VLAN).
• Strong communication and analytical skills for interactions with associates, managers, agents, and vendors.
• Exceptional customer service and communication skills.
• Strong interpersonal skills.
• Deadline-oriented with excellent time management skills.
• Ability to manage multiple priorities independently for multiple managers or department staff.
• Capability to interact with users of varying levels of computer expertise.
• Adherence to company guidelines for attendance and punctuality.
Preferred:
• A+, Net+ or comparable certifications are a plus.
• Technical certifications or training in PC hardware/software are highly desirable.
• Azure Cloud, Zendesk, Intune, ITIL experience are a plus.
Company:
AssuranceAmercia is an insurance holding company. Founded in 1998, the company is headquartered in Atlanta, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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