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Support Manager Jobs in Athens, GA (NOW HIRING)

University of Georgia

IT Technical Support Manager

Athens, GA · On-site

$55K - $68K/yr

  • Retirement

Posting Details Posting Details Posting Number S15331P Working Title IT Technical Support Manager Department VPR-Savannah River Ecology Lab About the University of Georgia Chartered by the state of ...

New

Docebo

Premium Support Advisor

Athens, GA · On-site

  • Medical

  • PTO

We're an AI-powered learning platform that helps organizations create, deliver, and manage training ... Serve on our Premium Support team to provide an incredibly valuable customer experience to Premier ...

Docebo

Premium Support Advisor

Athens, GA · On-site

  • Medical

  • PTO

We're an AI-powered learning platform that helps organizations create, deliver, and manage training ... Serve on our Premium Support team to provide an incredibly valuable customer experience to Premier ...

Endeavor Schools

Support Teacher

Dacula, GA

$13 - $16/hr

Our Support Teachers work collaboratively with teachers across various classrooms to create a ... management companies. We believe that there are many ways for children to learn, and that is why we ...

Endeavor Schools

Support Teacher

Dacula, GA · On-site

$13 - $16/hr

Our Support Teachers work collaboratively with teachers across various classrooms to create a ... management companies. We believe that there are many ways for children to learn, and that is why we ...

Endeavor Schools

Support Teacher

Dacula, GA · On-site

$13/hr

Our Support Teachers work collaboratively with teachers across various classrooms to create a ... management companies. We believe that there are many ways for children to learn, and that is why we ...

Endeavor Schools

Support Teacher

Dacula, GA · On-site

$13 - $16/hr

Our Support Teachers work collaboratively with teachers across various classrooms to create a ... management companies. We believe that there are many ways for children to learn, and that is why we ...

Endeavor Schools

Support Teacher

Dacula, GA

$13 - $16/hr

Our Support Teachers work collaboratively with teachers across various classrooms to create a ... management companies. We believe that there are many ways for children to learn, and that is why we ...

Home Depot

Store Support

Monroe, GA

$14 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Athens, GA · On-site

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Flowery Branch, GA · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Greensboro, GA · On-site

$13.50 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Dacula, GA · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Commerce, GA · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Commerce, GA · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Winder, GA · On-site

$13.25 - $16.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Greensboro, GA · On-site

$13.50 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Endeavor Schools

Support Teacher

Dacula, GA · On-site

$13 - $16/hr

Our Support Teachers work collaboratively with teachers across various classrooms to create a ... management companies. We believe that there are many ways for children to learn, and that is why we ...

Home Depot

Store Support

Flowery Branch, GA · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Athens, GA

Support Manager information

See Athens, GA salary details

$21.7K

$65.6K

$116.8K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Athens, GA is $65,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $87,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Athens, GA?

The most popular types of Support jobs in Athens, GA are:

What cities near Athens, GA are hiring for Support Manager jobs?

Cities near Athens, GA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Athens, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,562 per year, or $31.5 per hour.

IT Technical Support Manager

University of Georgia

Athens, GA • On-site

$55K - $68K/yr

Other

Retirement

Posted yesterday

New

University Of Georgia rating

7.8

Company rating: 7.8 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

229th of 618 rated colleges and universities

Job description

Posting Details
Posting Details
Posting Number
S15331P
Working Title
IT Technical Support Manager
Department
VPR-Savannah River Ecology Lab
About the University of Georgia
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (;/strong>. The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
See website.
College/Unit/Department website
srel.uga.edu
Posting Type
External
Retirement Plan
TRS or ORP
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule
Additional Schedule Information
Monday through Friday, 8:00-5:00
Advertised Salary
$55,000-$68,000
Posting Date
06/22/2026
Open until filled
Yes
Closing Date
Proposed Starting Date
08/01/2026
Special Instructions to Applicants
Location of Vacancy
Augusta Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ().
USG Core Values Statement
The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.
Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.
Position Information
Classification Title
IT Support Professional III
FLSA
Exempt
FTE
1.00
Minimum Qualifications
Bachelor's degree in a related field or equivalent and 5 years of professional experience
Preferred Qualifications
Bachelors degree of 4 years of equivalent experience.
Position Summary
This position will oversee and be responsible for the overall programmatic Information technology needs for the Savannah River Ecology Lab.
Knowledge, Skills, Abilities and/or Competencies
  • Candidate must have ability to communicate effectively with various levels of SREL employees
  • Candidate must have good decision making skills and consistently do those things which facilitate the operation of SREL.
  • Candidate must be able to effectively support the IT needs of SREL staff.
  • Candiate must be able to utilize a high level of IT related skill sets to meet the technology demands of the Lab.

Physical Demands
Ability to lift 25 pounds and sit or stand for prolonged periods of time.
Is driving a responsibility of this position?
No
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
No
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Duties/Responsibilities
Independently maintain the efficient operation of the SREL computer network to include monitoring connections with campus and outlying buildings. Manage, troubleshoot and repair hardware including switches, routers, and wireless access points.
Percentage of time
35
Duties/Responsibilities
Effectively handle employee's software issues by communicating problems and solutions with faculty and staff.
Percentage of time
30
Duties/Responsibilities
Evaluate and approve IT hardware purchases, ensuring all requested devices meet compliance and network eligibility standards. Successfully integrate approved devices while mitigating network vulnerabilities. Order and deploy IT hardware as required by SREL employees.
Percentage of time
20
Duties/Responsibilities
Independently maintain, troubleshoot and repair conference center hardware, AV equipment and shared printers. Provide direction to one part time employee regarding IT needs and repairs.
Percentage of time
15
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name
Chris McBride
Recruitment Contact Email
Recruitment Contact Phone
Posting Specific Questions
Required fields are indicated with an asterisk (*).
  1. Do you possess a valid driver's license?
    • No Response
    • No
    • Yes

Applicant Documents
Required Documents
  1. Resume/CV
Optional Documents

What University Of Georgia employees say

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University of Georgia logo

About University of Georgia

Sourced by ZipRecruiter

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education. The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Athens, GA, US

Year founded

1785

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