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Support Manager Jobs in Athens, GA (NOW HIRING)

This position supports the company sales efforts by establishing business partnerships with our ... Manage and interact with dealer service personnel covering all service and warranty issues for a ...

Store Support

Winder, GA · On-site

$13.25 - $16.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Greensboro, GA

$13.50 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Dacula, GA

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Flowery Branch, GA · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Greensboro, GA · On-site

$13.50 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Monroe, GA · On-site

$14 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Athens, GA · On-site

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Commerce, GA · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Commerce, GA · On-site

$14 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Monroe, GA · On-site

$14 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Flowery Branch, GA · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Winder, GA

$13.25 - $16.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Athens, GA

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Dacula, GA · On-site

$13.75 - $17.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Support Associate - Chico's

Commerce, GA · On-site

$15.75 - $20.50/hr

... management to cash supply needs. • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. • Assists with boutique ...

Support Associate - Chico's

Commerce, GA · On-site

$15.75 - $20.50/hr

... management to cash supply needs. • Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. • Assists with boutique ...

Sales Support Specialist

Athens, GA · On-site

$21.75 - $29.50/hr

Sales Support Specialist Position Summary The Sales Support Specialist is responsible for ... Help manage agent requests to ensure timely and accurate responses Illustrations & Quote ...

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Showing results 1-20

Support Manager information

See Athens, GA salary details

$21.7K

$65.6K

$116.8K

How much do support manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for support manager in Athens, GA is $65,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $87,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Athens, GA? The most popular types of Support jobs in Athens, GA are:
What cities near Athens, GA are hiring for Support Manager jobs? Cities near Athens, GA with the most Support Manager job openings:
Infographic showing various Support Manager job openings in Athens, GA as of June 2026, with employment types broken down into 2% As Needed, 74% Full Time, 11% Part Time, and 13% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $65,562 per year, or $31.5 per hour.
Region Service Manager

Region Service Manager

Takeuchi

Pendergrass, GA • On-site

Full-time

Posted 15 days ago


Takeuchi rating

7.0

Company rating: 7.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

282nd of 421 rated machine equipment manufacturers


Job description

Job Summary:
This position supports the company sales efforts by establishing business partnerships with our dealer/distributors to provide exceptional product support for Takeuchi products. This support includes handling service issues, warranty issues, technical support, and service training. Other duties include: troubleshooting, machine service or repairs, modifications, and evaluating new products.
Essential Functions:
  1. Manage and interact with dealer service personnel covering all service and warranty issues for a multi-state region.
  2. Receives telephone and email request for technical support, concerns or complaints regarding equipment performance, service related questions, and all warranty related issues.
  3. Supervises the processing of all warranty claims for the region. This includes, reviewing the claim, requesting additional information when necessary, inspecting causal parts when required, and making final decisions to approve or deny claim.
  4. Provides ongoing training to dealer/distributors both in the field and at our training center. Overall responsible for ensuring the training and materials are correct and appropriate for the curriculum.
  5. Travel approximately one week per month to dealer/distributor locations for infield training of service techs, teach regional service schools, and to resolve any service or warranty issues.
  6. Field questions regarding equipment performance specifications or capacities.
  7. Handle modifications and campaigns as required.

Additional Responsibilities:
Performs other related duties as assigned.
Requirements, Knowledge, Skills, and Abilities:
  • High school diploma or equivalent.
  • Professional or technical training in mechanics is a plus.
  • Minimum of 5 years experience providing technical service assistance; or 3 years as a service/product support manager.
  • Ability to work well with others and handle difficult situations in a professional manner.
  • Exceptional working knowledge of diesel engines, hydraulic, and electrical systems.
  • Ability to analyze major mechanical components to determine causal failures is a major plus.
  • Proficiency in computers and basic understanding of Microsoft operating systems.
  • Ability to follow detailed written or oral instructions.
  • Capability to execute and complete required task with little or no supervision.
  • Valid driver's license.
  • Demonstrated record of success with qualified supporting references.
  • Position is based out of the Pendergrass, Georgia office.

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