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Support Manager Jobs in Athens, GA (NOW HIRING)

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Responsibilities · Manage calendars, scheduling, and shifting daily priorities · Handle ... Support leadership with a wide variety of business and operational needs · Handle confidential ...

Manage IT assets including hardware inventory, software licensing, and lifecycle tracking * Maintain documentation including SOPs, onboarding/offboarding processes, and support procedures

Manage IT assets including hardware inventory, software licensing, and lifecycle tracking * Maintain documentation including SOPs, onboarding/offboarding processes, and support procedures

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Support Manager information

See Athens, GA salary details

$21.7K

$65.6K

$116.8K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Athens, GA is $65,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $87,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Athens, GA?

The most popular types of Support jobs in Athens, GA are:

What cities near Athens, GA are hiring for Support Manager jobs?

Cities near Athens, GA with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Athens, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,562 per year, or $31.5 per hour.

Classroom Support Teacher - Part-Time

Beacon Hill Schools

Watkinsville, GA • On-site

$14 - $20/hr

Part-time

Medical, Dental, Vision, PTO

Posted 25 days ago


Job description

Who We Are
At Beacon Hill Schools, we believe every child deserves the opportunity to learn, grow,
and thrive in a nurturing environment. We are proud to serve families in our community
by fostering a safe, healthy, and supportive space where children can flourish, and
where passionate educators are valued partners.


What We Offer
• Competitive Pay
• Tuition Discounts
• Paid Time-Off
• Employer-Paid Holidays (including the week between Christmas and New Years)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer-Provided Uniforms at No Cost to You
• Professional Development Opportunities
• Employee-Referral Program
• Employee-Assistance Program


School Locations
• 7575 Macon Hwy, Watkinsville, GA 30677
• 4430 Lexington Rd, Athens, GA 30605
• 2531 Malcom Bridge Road, Bogart, GA 30622


Summary
Pay: $14.00-$20.00/hour, based on education and experience


Schedule: Monday-Friday


The Part-Time Classroom Support Teacher supports Lead and Assistant Teachers and classroom teams in the daily operations of Beacon Hill Schools, a preschool serving children from infancy through school age. This role helps maintain a safe, nurturing, and developmentally appropriate learning environment while staff absences are covered. 

This position is PRN and flexible, with scheduling that varies week to week based on school needs and support teacher availability. It is ideal for individuals seeking part-time work under 30 hours per week, including those with other work or school commitments including college students in our college town community. 


Responsibilities

Classroom Support & Teaching 

  • Assist Teachers in implementing daily lesson plans and classroom routines in accordance with the Frog Street curriculum and Beacon Hill Schools best practices 
  • Step into classrooms as needed to maintain continuity of care during staff absences as directed 
  • Engage children in hands-on, play-based learning experiences that promote creativity, exploration, and growth 
  • Provide individualized attention and support to children as needed 

Child Development & Care 

  • Ensure the safety and supervision of children at all times 
  • Support children’s cognitive, social, emotional, and physical development through active participation in classroom activities 
  • Assist with diapering, toileting, meals, rest time, and daily caregiving routines 

Team Collaboration 

  • Work collaboratively with Lead Teachers, Assistant Teachers, and administration in a variety of classroom settings 
  • Communicate respectfully and professionally with children, families, and colleagues 
  • Adapt quickly to different age groups, routines, and classroom expectations 

Classroom Management & Compliance 

  • Follow all DECAL state licensing regulations, health and safety guidelines, and Beacon Hill Schools policies 
  • Help maintain a clean, organized, and welcoming classroom environment 
  • Support daily parent communication as directed by classroom staff 

Classroom Management & Compliance 

  • Follow all DECAL state licensing regulations, health and safety guidelines, and Beacon Hill Schools policies 
  • Help maintain a clean, organized, and welcoming classroom environment 
  • Support daily parent communication as directed by classroom staff 

Schedule & Employment Type 

  • Average less than 30 hours per week 
  • Schedule varies based on staffing needs such as employee absences or coverage needs 
  • Substitutes are scheduled based on both availability and school demand 
  • No guaranteed weekly hours 

Qualifications 

  • Interest in early childhood education and supporting young learners 
  • Dependable, flexible, and comfortable working in multiple classrooms and age groups 
  • Warm, patient, and responsive to children’s needs 
  • Strong communication and collaboration skills 
  • Previous experience working with children preferred but not required 

Position Requirements 

  • High school diploma or GED required 
  • Must pass a comprehensive background check and drug screening 
  • CPR & First Aid Certification (or willingness to obtain) 
  • Ability to lift up to 40 lbs and engage physically with children throughout the day 


If you are excited about shaping young minds and making a difference in children's lives, we
invite you to apply today at Beacon Hill Schools!



EQUAL OPPORTUNITY EMPLOYER | Beacon Hill Schools is an equal opportunity employer. We are committed to fostering
a workplace that embraces diversity and inclusion. All employment decisions are made without regard to race, color,
religion, gender, sexual orientation, national origin, age, disability, or any other protected status under applicable law.