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Support Manager Jobs in Byron, GA (NOW HIRING)

Diaconia

Acquisition Logistician, Senior

Warner Robins, GA · On-site

$60K - $72K/yr

This role supports both the Program Manager (PM) and Product Support Manager (PSM) across the full acquisition lifecycle , from early strategy development to sustainment execution. Candidates must ...

Home Depot

Store Support

Warner Robins, GA · On-site

$13.75 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Macon, GA · On-site

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Macon, GA · On-site

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Warner Robins, GA · On-site

$13.75 - $17/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Support Manager information

See Byron, GA salary details

$20.4K

$61.4K

$109.5K

How much do support manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for support manager in Byron, GA is $61,444.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $82,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Byron, GA? The most popular types of Support jobs in Byron, GA are:
What cities near Byron, GA are hiring for Support Manager jobs? Cities near Byron, GA with the most Support Manager job openings:
Support Manager jobs near you

1716 - Integrated Logistics Support Manager

Sigma Defense

Perry, GA • On-site

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Sigma Defense is seeking a Integrated Logistics Support Manager to join our team in Perry, GA.

This is a contingent position that is pending award of contract. This means that the position is subject to the successful awarding of a contract and will be confirmed once the contract is finalized. The candidate selected for this role will be offered the position on the condition that the contract is awarded to our organization.

Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Requirements

  • 6+ years of experience in Logistics or Supply Chain Management.
  • Experience Substitution: 1 academic year at an accredited college or university in an an accredited Logistics related post-secondary program for 1 year of experience.
  • Must be a U.S. citizen.

Education Requirements:

  • Bachelor's degree from an accredited college or university in Logistics, Supply Chain Management, or related field of study.
  • 5 years of experience may be substituted for the degree requirement.

Essential Job Duties (not all-inclusive):

  • ILS administrative work.
  • Supply, purchase, provision, design, validate, and maintain analysis of complex mechanical or electro-mechanical systems/equipment per DoW requirements.

Salary Range: $60,000 - $80,000 annually.

Benefits

  • Dental and Vision Insurance
  • Medical Insurance to Include HSA, FSA, and DFSA Plans
  • Life and AD&D coverage
  • Employee Assistance Program (EAP)
  • 401(k) Plan with Company Matching Contributions
  • 160 Hours of Paid Time Off (PTO)
  • 12 (Floating) Holidays
  • Educational Assistance
  • Highly Competitive Salary

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