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Freelance Live Chat Support Jobs in Decatur, GA (NOW HIRING)

WorldVia

Customer Service Representative

Roswell, GA · Remote

$16.50 - $22.25/hr

... support, and encouragement they need to thrive. What You'll Do * Respond promptly to member inquiries via phone, email, video calls, and live chat * Guide new members and make sure they're excited ...

UP Entertainment

Customer Support Representative

Atlanta, GA · On-site

$15.50 - $21/hr

... Live Chat, and ZenDesk Talk (phone support), ensuring timely and accurate resolutions. Strategy and Vision • Participate in daily review sessions to discuss trends with overall request volume ...

UP Entertainment

Customer Support Representative

Atlanta, GA · Remote

$16.50 - $22.25/hr

... Live Chat, and ZenDesk Talk (phone support), ensuring timely and accurate resolutions. Strategy and Vision · Participate in daily review sessions to discuss trends with overall request volume ...

UP Entertainment

Customer Support Representative

Atlanta, GA · On-site

$15.50 - $21/hr

... Live Chat, and ZenDesk Talk (phone support), ensuring timely and accurate resolutions. Strategy and Vision · Participate in daily review sessions to discuss trends with overall request volume ...

Aviary

Patient Engagement Specialist

Atlanta, GA · On-site

$22 - $25/hr

Handle live chat inquiries from patients and prospective enrollees * Log all patient interactions ... Provide real-time technical support during patient sessions via phone and chat (tablet connectivity ...

Aviary

Patient Engagement Specialist

Atlanta, GA · On-site

$22 - $25/hr

Handle live chat inquiries from patients and prospective enrollees * Log all patient interactions ... Provide real-time technical support during patient sessions via phone and chat (tablet connectivity ...

USAN

GenAI Tuning Analyst

Norcross, GA

... automated summaries, live chat responses, and knowledge base retrieval). * Data Curation ... UAT Support: Experience assisting in User Acceptance Testing for new AI features or tool rollouts.

USAN

GenAI Tuning Analyst

Norcross, GA · On-site

... live chat responses, and knowledge base retrieval). * Data Curation: Identify and curate high ... UAT Support: Experience assisting in User Acceptance Testing for new AI features or tool rollouts.

USAN

GenAI Tuning Analyst

Norcross, GA · On-site

... live chat responses, and knowledge base retrieval). * Data Curation: Identify and curate high ... UAT Support: Experience assisting in User Acceptance Testing for new AI features or tool rollouts.

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All JobsLive Chat Support JobsFreelance Live Chat Support JobsFreelance Live Chat Support Jobs in Decatur, GA

Freelance Live Chat Support information

See Decatur, GA salary details

$9

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How much do freelance live chat support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for freelance live chat support in Decatur, GA is $15.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $17.12 per hour, depending on experience, location, and employer.

What is freelance live chat support?

Freelance live chat support jobs involve providing real-time assistance to customers through online chat platforms on behalf of businesses. As a freelancer, you typically work remotely, answering questions, resolving issues, and helping users navigate products or services. These roles require strong communication skills, quick problem-solving abilities, and familiarity with multiple chat or customer service software. Freelancers may work for multiple clients and often have flexible schedules, making it a popular option for those seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a freelance live chat support agent?

To thrive as a Freelance Live Chat Support agent, you need strong written communication skills, problem-solving abilities, and familiarity with customer service best practices, often supported by prior experience in customer support roles. Familiarity with live chat platforms like Zendesk, Intercom, or LiveChat, as well as CRM systems, is typically required. Exceptional patience, multitasking ability, and a customer-centric attitude are crucial soft skills for building rapport and resolving issues efficiently. These skills ensure timely, accurate, and empathetic assistance, leading to higher customer satisfaction and client retention.

What are some typical challenges faced by freelance live chat support agents, and how can they be managed effectively?

Freelance Live Chat Support agents often handle multiple conversations simultaneously, which can make time management and prioritization challenging. Additionally, working remotely requires strong self-discipline and the ability to quickly adapt to different clients' systems and communication styles. To manage these challenges, it's important to develop strong multitasking skills, maintain organized work habits, and regularly communicate with clients to clarify expectations. Staying updated on product knowledge and using templates or macros can also help streamline responses and improve efficiency.

What is the difference between Freelance Live Chat Support vs Freelance Customer Service Representative?

AspectFreelance Live Chat SupportFreelance Customer Service Representative
CredentialsBasic communication skills, sometimes technical knowledgeSimilar credentials, often customer service experience
Work EnvironmentRemote, online chat platformsRemote or call centers, multi-channel support
Industry UsageTech, e-commerce, service sectorsRetail, telecom, finance
Search/Comparison IntentFocus on online chat rolesBroader customer service roles

Freelance Live Chat Support primarily involves assisting customers via online chat platforms, often requiring quick typing and technical familiarity. Freelance Customer Service Representatives may handle multiple channels like phone, email, and chat, with broader customer interaction. Both roles share similar credentials but differ mainly in communication channels and scope.

What job categories do people searching Freelance Live Chat Support jobs in Decatur, GA look for?

The top searched job categories for Freelance Live Chat Support jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Freelance Live Chat Support jobs?

Cities near Decatur, GA with the most Freelance Live Chat Support job openings:

Freelance Live Chat Support jobs near you
Infographic showing various Freelance Live Chat Support job openings in Decatur, GA as of August 2026, with employment types broken down into 69% Full Time, 14% Part Time, 8% Temporary, and 9% Contract. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $33,069 per year, or $15.9 per hour.

Customer Service Representative

WorldVia

Roswell, GA • Remote

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 hours ago

Job description

WorldVia Travel Network is a leading, innovative company supporting thousands of independent travel business owners across the U.S. Our team is passionate about helping our members succeed—delivering exceptional service, solutions, and support every day. Join a dynamic team where your work truly matters, and your ideas are valued.

The Opportunity

Are you energized by helping others, solving problems, and creating a positive member experience? We’re searching for a Customer Service Representative (known as Member Success Specialist internally) to join us. In this role, you’ll be the friendly, knowledgeable voice and advocate for our agency members—ensuring they get the answers, support, and encouragement they need to thrive.

What You’ll Do
  • Respond promptly to member inquiries via phone, email, video calls, and live chat
  • Guide new members and make sure they’re excited about our programs and resources
  • Troubleshoot issues, investigate solutions, and coach members through next steps
  • Maintain accurate member records and document solutions in our systems
  • Collaborate with the Agency Development & Service Delivery team and other departments to resolve advanced queries
  • Inform members about additional products and services to help their business grow
  • Meet personal and team support quotas and revenue targets
  • Always champion an outstanding member experience

Requirements

  • 2+ years of customer or client support experience, ideally using CRM/Support Desk tools
  • Engaging, empathetic communication—both written and verbal
  • Strong phone and active listening skills
  • Ability to adapt and respond to different communication styles
  • Resourcefulness, self-management, and great researching skills
  • Organized, able to multitask, prioritize, and manage time effectively
  • High school diploma required
  • Available to work Monday through Friday, 9 AM to 8 PM, and on Saturday, 9 AM to 4 PM
  • Experience in the travel industry is a plus!

Benefits

  • Employer-Sponsored Medical and Dental Insurance with Employee Contribution
  • Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
  • Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
  • 401k with up to 4% Company Match
  • Paid Time Off + Company Holidays
  • Additional Time Off for Your Birthday and Work Anniversary
  • Discount Travel Program

Equal Opportunity & E-Verify Statement
WorldVia is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.

WorldVia participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.