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Freelance Live Chat Support Jobs in Decatur, GA (NOW HIRING)

RIT Solutions, Inc.

Solution Architect

Atlanta, GA · On-site

$60.50 - $79.75/hr

Primary stakeholders support our Healthcare member and provider contact centers. We are in year 7 ... Live Chat - A hybrid/SAFE program with the objective of delivering a world class voice/chat self ...

WorldVia

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

... support, and encouragement they need to thrive. What You'll Do * Respond promptly to member inquiries via phone, email, video calls, and live chat * Guide new members and make sure they're excited ...

Ag

HR Shared Services Specialist (Contract)

Atlanta, GA · On-site

Demonstrate first class customer service to employees at all times via phones, live chat and case management channels. * Supporting the positive culture and employee experience at Airbus. * Support ...

3G Productions LLC

Senior Labor Coordinator

Decatur, GA · On-site

$75K - $80K/yr

Own end-to-end sourcing of freelancers across all four 3G branches; maintain a vetted, market-priced talent bench that supports live events, festivals, and corporate productions. * Communicate daily ...

IMG LIVE

Creative Resourcing Manager

Atlanta, GA · On-site

Supports the agency's resource allocation process and the freelance resource strategy to ensure a diverse and expanding pool of available talent. Seeks ways to enhance resource management systems via ...

3G Productions LLC

Senior Labor Coordinator

Decatur, GA · On-site

$75K - $80K/yr

Own end-to-end sourcing of freelancers across all four 3G branches; maintain a vetted, market-priced talent bench that supports live events, festivals, and corporate productions. * Communicate daily ...

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Freelance Live Chat Support information

See Decatur, GA salary details

$9

$15

$20

How much do freelance live chat support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for freelance live chat support in Decatur, GA is $15.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $17.12 per hour, depending on experience, location, and employer.

What is freelance live chat support?

Freelance live chat support jobs involve providing real-time assistance to customers through online chat platforms on behalf of businesses. As a freelancer, you typically work remotely, answering questions, resolving issues, and helping users navigate products or services. These roles require strong communication skills, quick problem-solving abilities, and familiarity with multiple chat or customer service software. Freelancers may work for multiple clients and often have flexible schedules, making it a popular option for those seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a freelance live chat support agent?

To thrive as a Freelance Live Chat Support agent, you need strong written communication skills, problem-solving abilities, and familiarity with customer service best practices, often supported by prior experience in customer support roles. Familiarity with live chat platforms like Zendesk, Intercom, or LiveChat, as well as CRM systems, is typically required. Exceptional patience, multitasking ability, and a customer-centric attitude are crucial soft skills for building rapport and resolving issues efficiently. These skills ensure timely, accurate, and empathetic assistance, leading to higher customer satisfaction and client retention.

What are some typical challenges faced by freelance live chat support agents, and how can they be managed effectively?

Freelance Live Chat Support agents often handle multiple conversations simultaneously, which can make time management and prioritization challenging. Additionally, working remotely requires strong self-discipline and the ability to quickly adapt to different clients' systems and communication styles. To manage these challenges, it's important to develop strong multitasking skills, maintain organized work habits, and regularly communicate with clients to clarify expectations. Staying updated on product knowledge and using templates or macros can also help streamline responses and improve efficiency.

What is the difference between Freelance Live Chat Support vs Freelance Customer Service Representative?

AspectFreelance Live Chat SupportFreelance Customer Service Representative
CredentialsBasic communication skills, sometimes technical knowledgeSimilar credentials, often customer service experience
Work EnvironmentRemote, online chat platformsRemote or call centers, multi-channel support
Industry UsageTech, e-commerce, service sectorsRetail, telecom, finance
Search/Comparison IntentFocus on online chat rolesBroader customer service roles

Freelance Live Chat Support primarily involves assisting customers via online chat platforms, often requiring quick typing and technical familiarity. Freelance Customer Service Representatives may handle multiple channels like phone, email, and chat, with broader customer interaction. Both roles share similar credentials but differ mainly in communication channels and scope.

What are popular job titles related to Freelance Live Chat Support jobs in Decatur, GA?

For Freelance Live Chat Support jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Freelance Live Chat Support jobs in Decatur, GA look for?

The top searched job categories for Freelance Live Chat Support jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Freelance Live Chat Support jobs?

Cities near Decatur, GA with the most Freelance Live Chat Support job openings:

Freelance Live Chat Support jobs near you
Infographic showing various Freelance Live Chat Support job openings in Decatur, GA as of August 2026, with employment types broken down into 69% Full Time, 14% Part Time, 8% Temporary, and 9% Contract. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $33,069 per year, or $15.9 per hour.

Solution Architect

Atlanta, GA • On-site

RIT Solutions, Inc.
Recruiting and Staffing Services • 201 - 500 employees
Learn more about RIT Solutions, Inc.external

$60.50 - $79.75/hr

Full-time

Re-posted 6 days ago

Job description

Job Summary:
RIT Solutions, Inc. is seeking a Solution Architect to work on innovative solutions in the healthcare sector. The role involves end-to-end solutioning with a focus on APIs, microservices, and cloud technologies, particularly in integration with systems like Salesforce and Kafka.
Responsibilities:
• Must be a true Solutions Architect....***they will reject Tech Leads, Tech Architects, Java Architects, Enterprise Arch, Integration Arch***
• Must have Cloud.
• Salesforce exp. a plus
• Should have HC exp
• They had been building in their Salesforce Contact Center to build parity, but moving to Train D working on more innovative solutions to optimizing experience in GPS program within CVS and across different systems they have to provide augmentation to call center reps and agent services to determine course of call.
• Cloud GCP
• Exp with Integration with Kafka for integration / streaming
• Salesforce would be nice to see,
• The technology in AI space refreshes itself every 6-9 months, hard to find folks that have long tenure with any given tech.
• Must be good with Cloud
• Healthcare preferred or adjacent verticals such as Finance or Insurance.
• Long term contract - into next year. Approx 12-18 months
• Must be able to convert to FTE. Not a guarantee but they want they option.
• Three major programs in scope:
• Guided Personal Service (GPS) program – A large solution Scaled Agile framework-based (SAFE) program consisting of 3+ agile release trains. Primary stakeholders support our Healthcare member and provider contact centers. We are in year 7 of a multi-year journey to expand support for additional lines of business in support of our business team's mission. We are currently focused on integrating Medicaid into GPS.
• Member Experience (MX) – A single Agile Release Train SAFE program with the goal of increasing the satisfaction and decreasing friction of Healthcare's members through timely digital communications, enhanced digital experience and data/analytics.
• Your Healthcare Virtual Assistant (YAVA) / Live Chat – A hybrid/SAFE program with the objective of delivering a world class voice/chat self service capability replacing our heritage IVR's with Conversational AI.
Qualifications:
Required:
• Must be a true Solutions Architect
• Must have Cloud experience
• Experience with Integration with Kafka for integration/streaming
• Must be good with Cloud
• Experience in end to end solutioning
• Experience with APIs
• Experience with microservices
• Application development knowledge
Preferred:
• Salesforce experience
• Healthcare experience or adjacent verticals such as Finance or Insurance
Company:
Jobdiva Job Portal: https://www1.jobdiva.com/candidates/myjobs/searchjobsdone.jsp?a=xbjdnwgjodtga1y1im2g881fkkeiwd0775lbvq8yqgps8vb2q36w2vj1ga6xxork&compid=-1 Recruitment (contingency search and campus selection). Founded in 2019, the company is headquartered in Arlington, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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