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Freelance Gaming Customer Support Jobs (NOW HIRING)

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Customer Support Admin

Las Vegas, NV · On-site

$17 - $22.75/hr

Reporting to the Customer Support Manager; you will be assisting our brick and mortar sportsbook ... At Caesars Digital, We Don't Just Play the Game - We Set the Standard. As a proud part of Caesars ...

Customer Support Admin

Las Vegas, NV · On-site

$17 - $22.75/hr

Reporting to the Customer Support Manager; you will be assisting our brick and mortar sportsbook ... At Caesars Digital, We Don't Just Play the Game - We Set the Standard. As a proud part of Caesars ...

... game. You'll be our customers' first point of contact and responsible for delivering a best-in-class customer support experience. • Subject Matter Expert. You'll learn the proper guidelines for ...

Showing results 41-60

Freelance Gaming Customer Support information

See salary details

$14

$47

$132

How much do freelance gaming customer support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for freelance gaming customer support in the United States is $47.71, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $61.78 per hour, depending on experience, location, and employer.

What is the difference between Freelance Gaming Customer Support vs Freelance Technical Support?

AspectFreelance Gaming Customer SupportFreelance Technical Support
CredentialsCustomer service skills, gaming knowledgeTechnical skills, troubleshooting expertise
Work EnvironmentRemote, gaming companies or platformsRemote, tech companies or software providers
Employer & IndustryGaming industry, game developers, publishersIT, software, hardware companies
Search & Comparison IntentCustomer support roles in gamingTechnical troubleshooting roles

Freelance Gaming Customer Support focuses on assisting gamers with issues related to games, accounts, and services, requiring strong communication and gaming knowledge. Freelance Technical Support involves resolving technical problems with hardware or software, requiring technical troubleshooting skills. While both are remote roles in tech-related industries, they serve different customer needs and skill sets.

More about Freelance Gaming Customer Support jobs
What cities are hiring for Freelance Gaming Customer Support jobs? Cities with the most Freelance Gaming Customer Support job openings:
What are the most commonly searched types of Gaming Customer Support jobs? The most popular types of Gaming Customer Support jobs are:
What states have the most Freelance Gaming Customer Support jobs? States with the most job openings for Freelance Gaming Customer Support jobs include:
Infographic showing various Freelance Gaming Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $99,230 per year, or $47.7 per hour.

Head of Customer Support

Pulse Games

Las Vegas, NV • On-site

Full-time

Re-posted 12 days ago


Job description

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.

We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

  • Build and scale a world-class customer support organization
  • Define and execute support strategy across all player touchpoints, ensuring consistency and quality
  • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
  • Track and optimize KPIs to drive continuous improvement
  • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
  • Collaborate closely with product team to deliver safe and engaging player experiences
  • Represent the player’s voice and make sure their perspective informs both product and operational decisions

What We're Looking For

  • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
  • Proven experience in scaling support operations in mobile games
  • Deep familiarity with support tools
  • Strong analytical mindset; comfortable using data to make decisions and drive improvements
  • Excellent leadership and people management skills
  • Strong communication and collaboration skills across departments
  • Must be based in the United States

We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:

https://www.pulsegames.org/candidate-privacy-policy/