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Fraud Operations Jobs (NOW HIRING)

Citizens

Fraud Operations Manager

Irving, TX

Description Citizens Fraud & Claims Operations is seeking a seasoned leader to own the end-to-end chargeback and recovery function across card products. This role is responsible for leading ...

MRISpokane

Payments Fraud Analyst

Riverside, CA

The team is looking for someone who understands payment fraud operations deeply, can identify fraud trends and suspicious activity quickly, and has experience making real-time decisions to mitigate ...

Whatnot

Manager, Fraud Operations

Phoenix, AZ · On-site

$140K - $160K/yr

Role The Manager of Fraud Operations will join a high-impact team. This role is ideal for someone that is passionate about driving process improvement and motivating and managing a team of driven ...

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How much do fraud operations jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for fraud operations in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Fraud Operations, and why are they important?

To thrive in Fraud Operations, you need strong analytical skills, attention to detail, and a background in finance, criminal justice, or a related field. Familiarity with fraud detection software, case management systems, and possibly certifications like Certified Fraud Examiner (CFE) are typically expected. Excellent communication, problem-solving abilities, and discretion help professionals excel in investigating and preventing fraudulent activities. These skills are crucial for accurately identifying fraud, minimizing financial loss, and maintaining organizational integrity.

What is the difference between Fraud Operations vs Fraud Analyst?

AspectFraud OperationsFraud Analyst
CredentialsTypically requires experience in fraud detection, certifications like CFE or ACFE beneficialOften requires similar certifications, with a focus on data analysis and investigation skills
Work EnvironmentOperational teams handling process management, case escalation, and fraud prevention strategiesAnalytical teams focusing on investigating fraud cases, analyzing data, and identifying patterns
Employer & Industry UsageUsed across banking, e-commerce, and financial services for managing fraud prevention workflowsCommonly found in similar industries, focusing on case analysis and detection

Fraud Operations and Fraud Analyst roles both involve combating fraud but differ in focus. Fraud Operations manages the overall process, case escalation, and prevention strategies, while Fraud Analysts focus on investigating specific cases and analyzing data to identify fraud patterns. Both roles require relevant certifications and are vital in the fight against fraud within financial and e-commerce sectors.

What do fraud operations do?

Fraud operations professionals analyze transactions and account activity to detect and prevent fraudulent behavior. They use tools like fraud detection software and data analysis techniques to identify suspicious patterns, investigate incidents, and implement measures to reduce financial losses and protect company assets.

Is fraud a good career?

Fraud operations is a growing field within risk management that involves detecting and preventing financial crimes. It requires analytical skills, attention to detail, and knowledge of fraud detection tools and techniques. Careers in this area can offer stability and opportunities for advancement, especially with relevant certifications and experience.

What are Fraud Operations?

Fraud Operations refers to the processes and teams within an organization that are responsible for detecting, investigating, and preventing fraudulent activities. This typically involves monitoring transactions, analyzing patterns for suspicious behavior, and coordinating with other departments to minimize financial losses. Professionals in Fraud Operations use specialized tools and techniques to identify and stop fraud in real time, while also ensuring compliance with relevant laws and regulations. Their work is critical in protecting both the organization's assets and its customers.

How much is the salary of a fraud specialist?

The salary of a fraud specialist typically ranges from $45,000 to $75,000 annually, depending on experience, location, and the size of the organization. Entry-level positions may start lower, while experienced professionals with certifications can earn higher salaries. Skills in data analysis and familiarity with fraud detection tools can also influence compensation.

What are some common challenges faced by professionals in Fraud Operations, and how can I prepare for them?

Fraud Operations professionals often encounter challenges such as staying ahead of rapidly evolving fraud tactics, managing high volumes of alerts, and balancing fraud prevention with a positive customer experience. Adapting to new technologies and regulatory requirements is also crucial. To prepare, it's helpful to develop strong analytical skills, stay updated on industry trends, and be comfortable working in a fast-paced, collaborative environment where clear communication with investigators, technology teams, and customer service is essential.

What qualifications do I need to work in fraud?

To work in fraud operations, candidates typically need a bachelor's degree in finance, accounting, or a related field. Strong analytical skills, attention to detail, knowledge of fraud detection tools, and familiarity with data analysis software are also important. Certifications such as Certified Fraud Examiner (CFE) can enhance qualifications.
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Fraud Operations jobs near you
Coordinator, CX Reporting & Fraud Operations

Coordinator, CX Reporting & Fraud Operations

tarte cosmetics

New York, NY • On-site

$66K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Coordinator, CX Reporting & Fraud Operations

tarte cosmetics is seeking a Coordinator, CX Reporting & Fraud Operations who will report to the Executive Director of Customer Experience and partner closely with the Senior Manager of Customer Experience to deliver accurate, actionable data that drives performance across tarte's DTC and omnichannel customer experience. This is a great opportunity for a data-savvy professional with 2+ years of experience looking to grow within a fast-paced, social-first beauty brand. This role is the data and analytics backbone of the CX organization — owning reporting, meeting prep, fraud monitoring, and the data integrity that the entire team depends on. The ideal candidate is highly detail-oriented, comfortable working across multiple platforms, and takes pride in keeping data accurate, organized, and on time.

Key Responsibilities:

• Own data integrity across all CX reporting — maintain a deep understanding of all CX metrics including how they are defined, calculated, and sourced across platforms

• Monitor data across CX, fraud prevention, and eCommerce platforms for anomalies, inconsistencies, or shifts that require investigation; identify and escalate data discrepancies to the appropriate stakeholders with supporting context

• Maintain all CX performance reporting including contact volume, CSAT, response time, resolution rate, and channel-level metrics; manage data pulls and AI-automated entry with accountability for accuracy and timely distribution

• Prepare CX meeting decks and reporting summaries on a monthly, quarterly, year-end, and ad hoc basis — responsible for data accuracy, deck structure, and timely delivery; supports cross-functional teams including Site, Product, Operations, Fulfillment, and QA with data-driven insights and reporting

• Compile weekly meeting prep data including WOW and YOY performance comparisons and KPI summaries across all D2C channels and platforms

• Update the monthly chargeback details doc for all D2C channels

• Partner with the Senior Manager to deliver data that supports day-to-day operational decisions — including agent productivity, training effectiveness, and QA trends; respond to direction on data needs, reporting frequency, and ad hoc requests

• Monitor fraud performance via our fraud prevention platform — with a consistently high approval rate, focus is on exception handling, emerging pattern identification, and performance reporting; flag unusual shifts promptly to the Executive Director

• Manage fraud-related customer escalations including chargeback review support and disputed transaction analysis across D2C channels

• Handle recurring data pull requests from QA and product teams — including complaint data by SKU, return reason analysis, and product-level feedback

• Analyze customer feedback data to identify recurring themes, service gaps, and improvement opportunities; support Voice of Customer reporting

• Maintain documentation on fraud policies, decision logic, and escalation procedures

• Collaborate cross-functionally with finance, eCommerce, product, and logistics teams on data and fraud-related initiatives

Requirements

• 2+ years of experience in data analysis, fraud operations, or a closely related field

• Strong proficiency in Excel or Google Sheets

• Comfortable pulling, synthesizing, and validating data across multiple platforms

• Meticulous attention to detail; manage discrepancies and follow them to resolution

• Clear, confident communicator; able to present data findings to non-technical audiences

• Highly organized with the ability to manage multiple recurring workstreams simultaneously

• Self-directed with strong follow-through; proactive in flagging risks and surfacing insights

Preferred Skills (Not Required):

• Experience with fraud prevention platforms

• CRM platform experience

• Customer experience or DTC eCommerce background

• Beauty or retail industry experience

• Familiarity with helpdesk or CX platfor

Benefits

    • Salary range: $66,350-66,500(Compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience & education)
    • Medical, dental, vision, 401K plan & access to health & wellness programs
    • Paid vacation, holidays, summer Fridays, birthdays off, volunteer time & more
    • Makeup gratis, employee discount on tarte.com, team give back initiatives
    • Friendly, fun, creative & collaborative work environment
  • Tarte is an equal opportunity employer.