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Fraud Operations Manager Jobs (NOW HIRING)

Quo

Fraud Operations Manager

Canada, KY · On-site

$141K - $166K/yr

About the role We're looking for a sharp, high-impact Fraud Operations Manager to help build and scale fraud prevention at Quo. Reporting directly to the Director of Fraud, you'll play a critical ...

DailyPay

Fraud Operations Manager

$99K - $151K/yr

DailyPay seeks an experienced Manager of Fraud Operations to join our Trust & Safety team. DailyPay has a fast growing business line with a core focus on, on demand pay, debit card, and marketplace ...

New

GlossGenius

Fraud Operations Manager

New York, NY · On-site +1

$160K - $180K/yr

About the Role As the Fraud Operations Manager, you'll own the end-to-end fraud function: building the detection systems, creating response workflows, improving fraud models, managing the tech stack ...

DailyPay

Fraud Operations Manager

Minneapolis, MN

DailyPay seeks an experienced Manager of Fraud Operations to join our Trust & Safety team. DailyPay has a fast growing business line with a core focus on, on demand pay, debit card, and marketplace ...

New

DailyPay

Fraud Operations Manager

Minneapolis, MN · Remote

$99K - $151K/yr

DailyPay seeks an experienced Manager of Fraud Operations to join our Trust & Safety team. DailyPay has a fast growing business line with a core focus on, on demand pay, debit card, and marketplace ...

New

Aircall

Senior Fraud Operations Specialist

Manhattan, NY · On-site

$60K - $68K/yr

Reporting to our Fraud Operations Manager, you will also be a key escalation point for the team and help define and shape processes related to fraud prevention and detection. Key Responsibilities:

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$31.5K

$73.7K

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How much do fraud operations manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for fraud operations manager in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Fraud Operations Managers, and how can they effectively address them?

Fraud Operations Managers often encounter challenges such as rapidly evolving fraud tactics, high-pressure decision-making, and balancing customer experience with risk mitigation. To address these, they must stay up to date with industry trends, foster collaboration between fraud analysts, IT, and customer service teams, and implement adaptive fraud detection systems. Strong communication skills and continuous training for their teams are essential to respond effectively to changing threats and regulatory requirements.

How much do fraud managers make in the US?

Fraud operations managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. They often require strong analytical skills, knowledge of fraud detection tools, and certifications such as Certified Fraud Examiner (CFE).

What are the key skills and qualifications needed to thrive as a Fraud Operations Manager, and why are they important?

To thrive as a Fraud Operations Manager, you need expertise in fraud detection, risk analysis, and a solid background in finance or business, often supported by a relevant degree. Familiarity with fraud management tools, case management systems, and certifications like Certified Fraud Examiner (CFE) are typically required. Strong leadership, critical thinking, and excellent communication skills help you lead teams and coordinate cross-functional investigations. These abilities are crucial for effectively preventing losses, maintaining regulatory compliance, and ensuring organizational trust.

What does a Fraud Operations Manager do?

A Fraud Operations Manager oversees a team responsible for detecting, investigating, and preventing fraudulent activities within an organization, particularly in sectors like banking and finance. They develop and implement fraud prevention strategies, review suspicious transactions, and coordinate with law enforcement or regulatory bodies when necessary. Additionally, they analyze fraud trends, train staff on best practices, and ensure compliance with relevant laws and internal policies. Their role is crucial for minimizing financial losses and maintaining the organization's reputation.
What cities are hiring for Fraud Operations Manager jobs? Cities with the most Fraud Operations Manager job openings:
What states have the most Fraud Operations Manager jobs? States with the most job openings for Fraud Operations Manager jobs include:
Fraud Operations Manager jobs near you
Infographic showing various Fraud Operations Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 98% Full Time, and 1% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $73,687 per year, or $35.4 per hour.

Fraud Operations Manager

Quo

Canada, KY • On-site

$141K - $166K/yr

Full-time

Medical, PTO

Posted 23 days ago

Job description

About the role
We’re looking for a sharp, high-impact Fraud Operations Manager to help build and scale fraud prevention at Quo. Reporting directly to the Director of Fraud, you’ll play a critical role in protecting the platform while enabling legitimate customers to grow with confidence.
You will lead a team of Fraud & Compliance Specialists and operate at the center of fraud operations—owning investigations, supporting compliance workflows, and staying ahead of evolving threats. This is a high impact role where you’ll help define how fraud operations scales at Quo.
You will partner closely with Data, Product, and Engineering to ensure efficient operations, strong controls, and continuous improvement across fraud detection and response.
Some of the things you’ll do:
  • Lead and develop a team of Fraud & Compliance Specialists (coaching, QA, performance management)
  • Own day-to-day fraud operations across investigations and compliance-related workflows
  • Leverage AI and automation to improve SLAs and reduce manual review time across fraud and compliance queues
  • Design and optimize operational workflows using AI-assisted triage, prioritization, and case routing
  • Implement AI-driven support tooling (e.g., auto-tagging, response suggestions, case summaries) to streamline investigator and support workflows
  • Act as an escalation point for complex or high-risk fraud cases
  • Identify fraud patterns and trends, and translate insights into actionable controls
  • Support rule development and optimization (thresholds, heuristics, detection logic)
  • Monitor key fraud and operational metrics to ensure effectiveness and efficiency
  • Partner with Engineering and Product to improve fraud tooling and workflows (e.g., Zendesk, Retool)
  • Drive process improvements to increase team efficiency and reduce manual effort
  • Help define and scale operational playbooks, policies, and review frameworks
  • Balance fraud prevention efforts with customer experience and business impact
  • Contribute to building a best-in-class fraud operations function as the company scales

About you
  • 3–5 years of experience in fraud, risk, trust & safety, or related operational roles
  • Prior experience managing or mentoring a team in an operations environment
  • Strong operational judgment with the ability to triage, prioritize, and execute effectively
  • Experience handling fraud at scale in high-volume environments
  • Data-driven mindset—you’re comfortable using metrics to inform decisions and improve performance
  • Experience working with tools like Zendesk (Retool or similar internal tools a plus)
  • Ability to identify trends and contribute to rule creation or detection improvements
  • Strong cross-functional collaboration skills across support, compliance, and engineering
  • Excellent communication skills with the ability to handle sensitive or high-stakes situations
  • Comfortable operating in a fast-paced, evolving environment with high ownership

Nice to have:
  • Experience using automation or AI-driven tools to improve support workflows, triage, or case handling efficiency
  • Experience in telecom, VoIP, messaging, or platform-based fraud environments
  • Experience managing chargebacks or payment-related fraud workflows
  • Familiarity with regulatory and compliance frameworks (e.g., TCPA, A2P ecosystems)
  • Experience working with external partners such as carriers, vendors, banks, or platforms
  • Exposure to SQL, dashboards, or data tools to support operational analysis and decision-making

Compensation
The annual base salary range for this position in the US is $141,000 - $166,000 USD, and in Canada is $139,000 - $163,000 CAD, plus equity and benefits. We are currently recruiting for this role in the US and Canada but are not considering candidates in San Francisco, Seattle, New York, or Los Angeles at this time.
The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.
Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

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